They turned up on the right date, just a shame it was so long after they were originally booked. They carried the work efficiently and courteously, and tidied up afterwards. They had to take heavy mac... Ver más
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Consulta las opiniones de los clientes
Catalyst Services were wonderfully helpful, professional and courteous. They helped to promptly get an issue with a broken drain resolved with minimal fuss. Due to issues caused by waste overflowing,... Ver más
Really good communication by phone before our appointment day, and the team were very good on the actual day. They had to dig multiple deep holes to take samples in our back garden which is paved ov... Ver más
La empresa ha respondido
The work was started as arranged and completed without issue. Old drains were dug out and replaced. Afterwards it was hard to tell there had been any work done, everything was so neat and tidy. Very c... Ver más
I was very impressed with the conduct…
I was very impressed with the conduct and work practices of the two engineers, Woody and John. They found the leak, carried out some digging, rectified the issue and left the site as if no work had been done. They swept up after themselves too.
Two professional and gentlemanly engineers who are a credit to the company.
28 de agosto de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Maralyn, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Saffron was our contact and chased up…
Saffron was our contact and chased up the contractors to keep us updated when required
The contractor L & M mains and Moling who dealt with the water leak to our home was excellent they completed the work required and when they finished we were very satisfied as they put the Block Paving back perfectly and we would not know that they had taken any up to repair the leak
We would definitely recommend Catalysts Services
8 de agosto de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Stuart, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Naomi was polite
Naomi was polite, articulate and knowledgeable throughout my dealings with her on this claim.
Different to some of the experiences you get when dealing with call centre agents / advisors nowadays ! Thank you Naomi !!
21 de julio de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Gary, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Saffron from Catalyst was incredibly…
Saffron from Catalyst was incredibly helpful organising our repair. Very rare to have someone so organised and reliable. Called us back, chased calls and made things happen. Thank You
16 de julio de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Thomas, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Prompt efficient and professional…
Prompt efficient and professional service !
20 de junio de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Neil, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
efficent in dealing with things
efficent in dealing with things, contractors professional and hard working, Dealt politley with my silly questions.
9 de julio de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Mr Watts, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Workmen were very efficient and…
Workmen were very efficient and pleasant. Pleased with the work carried out.
2 de julio de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Susan, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Excellent service
Excellent service, good communication from engineers and from claim handlers. Probably the best and most straightforward insurance claim we’ve ever had to make. Thank you.
17 de junio de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Jane, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Phone call to fix in less than 24 hours
Excellent, fast and friendly service. The two lads arrived promptly after a 100+ mile journey to our house. The problem (a leaking external water pipe) was located and fixed in less than 2 hours in a professional and friendly manner. I would recommend this company without hesitation
10 de junio de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Mr Miller, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Engineers went beyond expectations to fix a leak
Catalyst made arrangements for engineers to visit promptly. The engineers confirmed their arrival. The two men were unstinting in their efforts to find and fix my water main leak, which was outside my house and very deep down. They really went the extra mile for me.
23 de abril de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Mr Pawling, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Kept in touch all through the prosess
Kept in touch all through the prosess, work done at a professional standard, plus charge a good price, didn't even have to go through my insurance
1 de abril de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Joy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Catalystservicesuk provided excellent…
Catalystservicesuk provided excellent support when I needed help with my drain issue. Their team was professional, responsive, and went the extra mile to ensure everything was resolved efficiently. From arranging the repair to exceptional customer service, they demonstrated care and accountability throughout. Overall, a trustworthy company I’d recommend to others. Four stars for great service!
5 de marzo de 2025
Opinión espontánea
The engineer was excellent
The engineer and his assistant arrived when they said they would and as an emergency within hours of our contact. The work was carried out swiftly and efficiently and effectively. They cleared up afterwards beautifully. A huge relief to feel in safe hands
25 de marzo de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Barbara, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
JOB WELL DONE
The work was excellent and caried out in a professional way under team leader Dom. After repairing the drain the ground above was restored with no sign of being disturbed. Well done.
17 de marzo de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi David, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Excellent service throughout my whole…
Excellent service throughout my whole experience. The two guys that came out went above and beyond
3 de marzo de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Good Morning, we appreciate you taking the time to review our services. We are glad you were impressed with the service. However in order for me to be able to provide the feedback to the relevant team I will need a bit more information if you don't mind. Either the claim reference or your surname would be enough for me to locate your claim. Thank you
Lovely man who informed me that Thames…
Lovely man who informed me that Thames Water had got it wrong. I did not have a leak!
3 de marzo de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Sue, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
An excellent experience.
The Catalyst personnel with whom I had contact were all extremely helpful, from the receptionist who was my first contact to the engineer who dealt with my problem. They were all understanding and gave excellent advice, whilst also dealing with the problem efficiently and giving further advice.
I have nothing but praise for them.
25 de febrero de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi Roy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
They advertise no obligation services…
They advertise no obligation services but the volume of calls and emails says otherwise. Their only purpose of the call is to say you have to pay in full before they will book any work in. They aren't interested in you as a customer but they will take your money quite happily.
7 de febrero de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Good Afternoon Mr Brown,
We apologise that you feel that the team contacted you more than you felt necessary.
The survey in Jan 2024 identified issues with your drainage which needed attention.
We emailed to ask if you wanted a quote to complete the repairs. The handler called 2 times following this and received no response so we closed our file.
In Jan 2025 we received an email some 12 months later asking for a private quote, we advised due to the length of time since the original survey we would re CCTV. This survey revealed that the issue had deteriorated and was no longer suitable for lining.
We rescoped the works and you agreed to proceed. The handler was then in contact to arrange the works to take place.
Folowing on from a conversation with the claims handler he was concerned that the issues would continue to get worse.
Again please accept our appologies we were only trying to assist with your ongoing issue.
First class service
The communication from the company was first class.
They gained permission from the neighbours, and informed them when the job would go ahead. Everybody happy.
The guys on site, Chris and his colleague, were professional and courteous.
They found the problem with the water supply straight away (where a previous contractor had failed). They installed a new water supply pipe to the property very quickly.
The site was left in as good as new condition.
24 de febrero de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi John, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Fast
Fast, efficient service. Plumbers knew what they were doing and fixed the issue quickly
19 de febrero de 2025
Opinión espontánea
Respuesta de Catalystservicesuk
Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
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