Catalystservicesuk Opiniones 192

TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

They turned up on the right date, just a shame it was so long after they were originally booked. They carried the work efficiently and courteously, and tidied up afterwards. They had to take heavy mac... Ver más

Valorada con 5 estrellas sobre 5

Catalyst Services were wonderfully helpful, professional and courteous. They helped to promptly get an issue with a broken drain resolved with minimal fuss. Due to issues caused by waste overflowing,... Ver más

Valorada con 5 estrellas sobre 5

Really good communication by phone before our appointment day, and the team were very good on the actual day. They had to dig multiple deep holes to take samples in our back garden which is paved ov... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The work was started as arranged and completed without issue. Old drains were dug out and replaced. Afterwards it was hard to tell there had been any work done, everything was so neat and tidy. Very c... Ver más


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

192 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I was very impressed with the conduct…

I was very impressed with the conduct and work practices of the two engineers, Woody and John. They found the leak, carried out some digging, rectified the issue and left the site as if no work had been done. They swept up after themselves too.
Two professional and gentlemanly engineers who are a credit to the company.

28 de agosto de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Maralyn, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Saffron was our contact and chased up…

Saffron was our contact and chased up the contractors to keep us updated when required
The contractor L & M mains and Moling who dealt with the water leak to our home was excellent they completed the work required and when they finished we were very satisfied as they put the Block Paving back perfectly and we would not know that they had taken any up to repair the leak
We would definitely recommend Catalysts Services

8 de agosto de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Stuart, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Naomi was polite

Naomi was polite, articulate and knowledgeable throughout my dealings with her on this claim.
Different to some of the experiences you get when dealing with call centre agents / advisors nowadays ! Thank you Naomi !!

21 de julio de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Gary, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Saffron from Catalyst was incredibly…

Saffron from Catalyst was incredibly helpful organising our repair. Very rare to have someone so organised and reliable. Called us back, chased calls and made things happen. Thank You

16 de julio de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Thomas, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Prompt efficient and professional…

Prompt efficient and professional service !

20 de junio de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Neil, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

efficent in dealing with things

efficent in dealing with things, contractors professional and hard working, Dealt politley with my silly questions.

9 de julio de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Mr Watts, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Workmen were very efficient and…

Workmen were very efficient and pleasant. Pleased with the work carried out.

2 de julio de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Susan, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, good communication from engineers and from claim handlers. Probably the best and most straightforward insurance claim we’ve ever had to make. Thank you.

17 de junio de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Jane, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Phone call to fix in less than 24 hours

Excellent, fast and friendly service. The two lads arrived promptly after a 100+ mile journey to our house. The problem (a leaking external water pipe) was located and fixed in less than 2 hours in a professional and friendly manner. I would recommend this company without hesitation

10 de junio de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Mr Miller, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Engineers went beyond expectations to fix a leak

Catalyst made arrangements for engineers to visit promptly. The engineers confirmed their arrival. The two men were unstinting in their efforts to find and fix my water main leak, which was outside my house and very deep down. They really went the extra mile for me.

23 de abril de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Mr Pawling, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Kept in touch all through the prosess

Kept in touch all through the prosess, work done at a professional standard, plus charge a good price, didn't even have to go through my insurance

1 de abril de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Joy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 4 estrellas sobre 5

Catalystservicesuk provided excellent…

Catalystservicesuk provided excellent support when I needed help with my drain issue. Their team was professional, responsive, and went the extra mile to ensure everything was resolved efficiently. From arranging the repair to exceptional customer service, they demonstrated care and accountability throughout. Overall, a trustworthy company I’d recommend to others. Four stars for great service!

5 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The engineer was excellent

The engineer and his assistant arrived when they said they would and as an emergency within hours of our contact. The work was carried out swiftly and efficiently and effectively. They cleared up afterwards beautifully. A huge relief to feel in safe hands

25 de marzo de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Barbara, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

JOB WELL DONE

The work was excellent and caried out in a professional way under team leader Dom. After repairing the drain the ground above was restored with no sign of being disturbed. Well done.

17 de marzo de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi David, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Excellent service throughout my whole…

Excellent service throughout my whole experience. The two guys that came out went above and beyond

3 de marzo de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Good Morning, we appreciate you taking the time to review our services. We are glad you were impressed with the service. However in order for me to be able to provide the feedback to the relevant team I will need a bit more information if you don't mind. Either the claim reference or your surname would be enough for me to locate your claim. Thank you

Valorada con 5 estrellas sobre 5

Lovely man who informed me that Thames…

Lovely man who informed me that Thames Water had got it wrong. I did not have a leak!

3 de marzo de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Sue, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

An excellent experience.

The Catalyst personnel with whom I had contact were all extremely helpful, from the receptionist who was my first contact to the engineer who dealt with my problem. They were all understanding and gave excellent advice, whilst also dealing with the problem efficiently and giving further advice.

I have nothing but praise for them.

25 de febrero de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi Roy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 1 estrellas sobre 5

They advertise no obligation services…

They advertise no obligation services but the volume of calls and emails says otherwise. Their only purpose of the call is to say you have to pay in full before they will book any work in. They aren't interested in you as a customer but they will take your money quite happily.

7 de febrero de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Good Afternoon Mr Brown,
We apologise that you feel that the team contacted you more than you felt necessary.
The survey in Jan 2024 identified issues with your drainage which needed attention.
We emailed to ask if you wanted a quote to complete the repairs. The handler called 2 times following this and received no response so we closed our file.
In Jan 2025 we received an email some 12 months later asking for a private quote, we advised due to the length of time since the original survey we would re CCTV. This survey revealed that the issue had deteriorated and was no longer suitable for lining.

We rescoped the works and you agreed to proceed. The handler was then in contact to arrange the works to take place.

Folowing on from a conversation with the claims handler he was concerned that the issues would continue to get worse.

Again please accept our appologies we were only trying to assist with your ongoing issue.

Valorada con 5 estrellas sobre 5

First class service

The communication from the company was first class.
They gained permission from the neighbours, and informed them when the job would go ahead. Everybody happy.
The guys on site, Chris and his colleague, were professional and courteous.
They found the problem with the water supply straight away (where a previous contractor had failed). They installed a new water supply pipe to the property very quickly.
The site was left in as good as new condition.

24 de febrero de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi John, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valorada con 5 estrellas sobre 5

Fast

Fast, efficient service. Plumbers knew what they were doing and fixed the issue quickly

19 de febrero de 2025
Opinión espontánea
Logotipo de Catalystservicesuk

Respuesta de Catalystservicesuk

Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más