Cateringcentre Opiniones 

273
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased table lights. Price, communication and delivery were all spot on. But, when 2 of the lights failed several months later (due to a manufacturing fault, beyond Catering Centre's contro... Ver más

Valorada con 1 estrellas sobre 5

I’m very disappointed with my experience. I received my order damaged twice, and unfortunately I did not receive any compensation for either issue. Please take more care with the packaging for fu... Ver más

Valorada con 5 estrellas sobre 5

Great range of products at competative prices. My order was placed and processed in minutes with delivery received the following day - that's what you call service, this family run business beats the... Ver más

Valorada con 5 estrellas sobre 5

The 5L Buffalo Sauce Dispenser is a great addition to any busy kitchen. The large capacity means fewer refills, which really helps during peak times. It’s easy to use and dispenses sauce smoothly, all... Ver más


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3,5

Medio

TrustScore: 3.5 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 5% de las opiniones negativas

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3,5

Todas las opiniones

(273)

52 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

I would have no hesitation in recommending this company. My query was dealt with promptly and efficiently and with courtesy. Excellent service.

18 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst company in the world

Worst company in the world. Do not order from here ! never answer phone, can't get hold of anyone. Nothing gets delivered and can't chase up or find out where anything is ! live chat, email replies nothing !!!!

3 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is a scam!!

This company is a scam!!!

Avoid at all costs!!!!

They don’t answer the phone, at most Emily will email you back and tell you a whole load of lies

I paid these crooks £5000 over 3 months for a rational and was supposed to be refunded 6 weeks ago as they don’t have the stock…

Save your money

1 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid if you can

Avoid if you can
Purchased a commercial Dishwasher they gave me a really long arrival date wasn’t acceptable when I said cancelled and they offered a sooner date not knowing what item was received was faulty wasted the engineer’s Time install installing it to find out the control board had water all over it inside so it looks like it’s been used or damaging transit being left out somewhere before it got delivered. Microswitch was damaged these guys are useless not taking the blame nor helping the costs for getting it repaired these and hobart disgusting should be ashamed of themselves daylight robbery

1 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Selling stock they don’t have

After trawling through the internet I found the dinner plates I was looking for, that matched the ones we already have for our business.

I ordered them
Paid in full
Waiting for delivery

I received an email to say they are no longer in stock, despite being advertised on their website and offered a replacement.
I did not want a different plate as they wouldn’t match what we already have,
I wondered why they were advertised and money taken if not available!
I stated I wanted a full refund -
‘Emily’ who’s been mentioned in other bad reviews, was rude saying I wouldn’t find them anywhere and I was to wait 5-7 days for my refund!!! ?
Would never ever recommend anyone buying from this site as they are advertising goods they don’t have!
Bad service
Be aware before purchasing

5 de noviembre de 2025
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Charlotte,

I just wanted to respond personally because your review mentions Emily by name.

Here’s exactly what happened:

• You placed your order on 5th November.

• Emily emailed you the very next morning at 10:18am to say:
“Hi Charlotte, thank you for your order! Unfortunately this item is out of stock with no return date. I’ve added an alternative for you to take a look at — would you like us to swap this over or cancel in full?”

• Nine minutes later you replied:
“We would have thought you’d have worked out you had none in stock before advertising them and taking money from me? Yes cancel the order and I’d like a full refund today!!!!”

• Emily then replied the same morning at 10:59am confirming your refund had already been issued, apologising again, and explaining that it can take 5–7 working days for banks to return funds.

Later that evening you sent another email saying:
“Slip through the net? Not a good excuse… 5–7 days isn’t good enough, as I want to buy my replacement with my money that you now have! I give your company 1 star and will never purchase from you again!”

So, just to be clear for anyone reading — your order, cancellation request, and refund were all handled within hours by Emily, who remained polite and professional throughout.

We completely understand it’s frustrating when a discontinued item still appears online, but this was resolved straightaway. It’s never fair to direct anger personally at a team member who was only trying to help.

Our colleague remained polite and professional throughout, responding within minutes at each stage. We regret that such efficiency still resulted in a 1-star review, but we’ll continue to treat every customer with the same courtesy.

Valorada con 1 estrellas sobre 5

Disgusting service and company - do not use them

Only one pack of plates arrived- spoke to Emily, the (not so) charming member of staff who informed me the weight of the package was as it should be - I then had to provide written confirmation the item had not been delivered and i provided measurements to prove it would be impossible for the outer box to contain more than one box! Emily argued every point of my email complaining about the poor customer service - she did say it could take up to 72 hours to get a response from the company where the item came from - their word against mine presumably? But as it is now over a week later and I have received no further communication, I think we can safely say I won’t be hearing from Emily again and neither will I be receiving the missing plates or a refund, judging by the comments made from numerous other duped customers

21 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. Order was straight forward. A few breakages on arrival (just one of those things) but this was resolved straight away. Definitely use again.

8 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great choice, competitive prices and super fast delivery

Cateringcentre offer a fantastic range of quality items at very competitive prices and provide a super fast delivery with very well packaged items. The website is clear (although the flashing yellow and black is off-putting) and it is easy to place orders. My return did take about 5 days days to complete due to having to wait for a return number but it all worked well. Customer service was very good and friendly. Highly recommend!

14 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Timely delivery.
Product exactly as described on the website.
I will definitely recommend this company.

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We’ve used this catering Centre many…

We’ve used this catering Centre many times and never had any issues. They stock the same well-known brands as other suppliers, but what stands out is their attention to packaging—especially when it comes to delicate items like china. Always professional, with fast and reliable delivery.and most of the time prices are very competitive
Highly recommend

25 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from this company!!

Do not buy from this company!! I bought a sink two months ago, it was meant to be delivered in two weeks, it didn't arrive, I contacted them, they wanted to deliver it a month later so I cancelled the order (order 253390, Franke Sissons double sink, order placed on 11/07/25). Over a month later still no refund and they are not replying to emails (I have contacted them twice over the past week) I have no choice but reporting them for fraud, they owe me £1400… Do not buy anything from this company!!

26 de agosto de 2025
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Val
As already discussed you ordered a bespoke built fabricated unit. It was then cancelled with the factory but we have not received notification of the cancellation charges yet. We will update as soon as this has been amended on your order. Thank you very much. Have a lovely day.

Valorada con 1 estrellas sobre 5

THESE GUYS ARE EXTREMELY RUDE WHEN YOU…

THESE GUYS ARE EXTREMELY RUDE WHEN YOU CALL THEM. THEY KNOW VERY LITTLE OF THEIR OWN STOCK AND are INCAPABLE OF GIVING YOU A QUOTE OVER THE PHONE. LIFE IS TOO SHORT, DONT WASTE YOUR TIME WITH THESE MUPPETS . we are looking to purchase 300 units and you was not offering anything to us and your phone manner needs a vast improvements

27 de agosto de 2025
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Kal,

Thank you for your feedback. To clarify, when you called you immediately requested a discount on a cocktail shaker. Our sales representative explained that discount requests are handled through our online quote system. Your response was, “Aren’t you going to give me any discount then?” before you ended the call abruptly.

We are always open to supporting our customers, and discount requests are welcomed through the proper channels. However, a little courtesy goes a long way and good manners ensure we can assist you in the best way possible.

Valorada con 1 estrellas sobre 5

My second review for this terrible company, AVOID!

My second review for this terrible company. Still awaiting refund from a canceled order from May. It was only cancelled as they didn't have the stock but were happy to take our money (over £800). I have already left one negative review that caught their attention and led them to getting in touch with me but since then silence and still no refund. Absolutely disgraceful company. I am hoping this review catches their attention and we can finally get our money back.

18 de agosto de 2025
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Nick - as already mentioned on your last review - we have NO record of you or your order - We have No Nick Brownlee on our order system. ??

"Hi Nick. We cannot find any orders relating to this, can you please email us so we can look into this for you straight away. Thanks a lot."

- Can you please email sales@cateringcentre.co.uk they will deal with the matter if they can find your order!

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