Great efficient service with very competitive prices! Had just the kit I was looking for and provided extra information promptly when I contacted via email. Dispatched and delivered quickly!
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Consulta las opiniones de los clientes
Checkout reviews.co.uk for a realistic view on our services, not the odd few customers who go out of their way to post something somewhere else (where we do not ask for reviews) when honest mistakes h... Ver más
Terrible service not bothered in the slightest unless you want a huge order, read and don't bother replying to emails, say they are going to get back to you and never do! Didn't place an order in th... Ver más
It's fair to say I've been a nightmare customer. Little or no knowledge of the systems and how to install them. Jamie has provided help throughout the process, from what to choose, how to install an... Ver más
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Información de contacto
Checkout reviews.co.uk for a realistic overall view
Checkout reviews.co.uk for a realistic view on our services, not the odd few customers who go out of their way to post something somewhere else (where we do not ask for reviews) when honest mistakes happen or misunderstandings occur with us all being human :-)
18 de enero de 2020
Opinión espontánea
no response to complaints/ gurantee.
I purchased a cctv kit which developed a fault within 6 months they have not replied to my e mail in over 2 weeks. You may think the below copied from their website is their proud gurantee. It is not. it is consumer law with their claim of a complaint response in 5 days. The order and delivery was completed in 1 to 3 days.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.
If an item is faulty within the first 6 months
Please contact our technical department and if a fault is confirmed as best as possible remotely, we can issue you with a returns number and a next working day doorstep swap in most cases (subject to stock availability). If the item is not faulty you may incur a restocking fee which will depend upon item condition.
We may also be able to offer a full refund if this occurs within the first 30 days.
2 de agosto de 2019
Opinión espontánea
Don't waste your time
Terrible service not bothered in the slightest unless you want a huge order, read and don't bother replying to emails, say they are going to get back to you and never do! Didn't place an order in the end, I can only imagine what it would be like trying to return something or get something sorted under warranty.
Avoid
5 de abril de 2017
Opinión espontánea
Brilliant!
Ordered a Hikvision 4MP package. Was good to get choice of cameras, lens and NVR and know they were are all compatible.
Site easy to browse and prices competitive.
Paid extra for next day delivery and arrived as promised by UKmail.
Only constructive criticism I have is that the order tracking did not update and stayed at processing. I called on morning of delivery to check it was dispatched and was helped by a very polite member of staff who confirmed this and checked tracking for me.
CCTV installed and up and running, very happy!!
Would definately use again and can recommend to anyone.
8 de octubre de 2016
Opinión espontánea
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