Consumer Dispute Resolution Opiniones 

No communication whatsoever. Difficult to upload evidence, slow to react and then only standard response. Closed case without any investigation whatsoever, despite being asked not to. Impossible to get hold of on the phone which cuts off, whatever option chosen. Asks for a review but that too does not upload. What are you supposed to do when the ombudsman is worse than the original organisation about which a complaint has been made?

Favoured by retailers. The consumer will not get a good deal I wish I had read the reviews before I agreed to use them. AVOID.

Raised my complaint for resolution with a Curry's Fridge Freezer that went on the blink after 2.5 years and Curry's refuse to repair it - even if I pay! Now I have just read the previous experiences of dealing with CDRL and realise it's just a scam. CDRL have not replied to my messages and their way of you making a complaint is so non-customer friendly it's not true. Thanks to all who have posted negative reviews on here, at least I know where I stand.

DO NOT BOTHER! Absolute con-artists! PLEASE DON'T WASTE YOUR TIME. Almost 2 months of waiting for the arbitrator to side with H&M and their lies. They'll respond and say that in a dispute, one party will always be dissatisfied, but they ALWAYS side with the retailer, no matter how strong your evidence is. It's not a case of dissatisfaction, CDRL is a sham company.

I was wronged by H&M, and provided evidence that proved it beyond doubt and they still found in their favour. I read all the bad reviews and still had hope, which I now realise was a mistake! Don't even waste your time. I was referred to CDRL by H&M directly as H&M pay for their services...so there was no way they were ever going to find in my favour. They have to keep H&M happy as H&M helps pay their wages. My evidence was absolutely undeniable...and don't get me started on the state of the arbitrator's (George Harrington) award report, full of absolute nonsense and lies. I bought a top from H&M, when it arrived I didn't like the look of it so returned it straight away without trying it on. H&M then refused the return as it apparently was not in "re-saleable" condition, which was an absolute lie cause it was never worn. When I escalated it to customer services, they told me the warehouse case notes said there was a stain on it and that was the reason it was refused, and I wouldn't be getting a refund. H&M sent the item straight back to me, and when I received it back, I went onto live chat and they said an investigation was ongoing...which made no sense....as I had the item. They conducted a false investigation. When I escalated it to CDRL and gave all my evidence (including photos totally debunking a stain), H&M suddenly decided to change their story and say the shirt was refused due to an odour...which obviously I cannot prove through photographs. But even after the arbitrator read several pieces of communication that cited stain...they sided with H&M's lies. I even wrote to CDRL telling them that H&M have changed their story from stain to odour as it cannot be proved. I offered to send the item to them, but they refused.

I spent 2 hours loading my case only for the site to crash (twice). Hopeless!

Waste of time. Arbitrator didn't even look through the chain of events properly. No point using. Would love to see a breakdown of the percentages of retailer vs consumer.

Shocking service. Two different outcomes for two identical claims and the now won’t engage

You have not investigated properly or dealt with this in a fair manner, based on the evidence. You've completely disregarded the proof I logged, acquired via a DSAR, investigated and shared with you. You have not explained how you came to your conclusion either. What a total waste of effort, on top of being lied to and scammed by Currys. How do you sleep at night by complying with such blatant scams, especially on top of the victim gathering so much evidence for you.

What a waste of time, gave them evidence from 2 technichian to show that AEO broke my dishwasher when installing a washing machine Took them 4 months to write 1 line. Reject

Does anyone ever win?

Watch dog should be looking into them.

If I could give 0 stars I would!!! Do not waste your money on submitting a claim to CDRL!! Read all of the reviews and realise that your chances of winning a claim are slim to zero!! I provided no end of evidence and they still felt it was ok for NordicTrack to sell expensive equipment that does not work even if it starts to fail a few days after delivery!!

Well I should of read the reviews before I went with this company, all I can say it's a fraud company, I had a complaint about British gas and the never even challenged my claim but they won??? These are definitely financed by the retailer,this has to be the worst company I have ever dealt with. Absolutely shocking

I spent all that time and effort for a so called Elvis to side with the consumer. I expected nothing less after months of waiting. Shameful

Same as other comments, the Elvis Garikai Chivasa, Arbitrator has bias to the retailer, unable to protect any customer's right.

Retailer lied through their teeth on their response. 5 months later I don't have my carpet from Carpetright, despite taking over 12 days off work unpaid to allow them to fit. They've caused thousands of pounds of damage to my property too. This has taken 4 months for them to investigate and they've sided with Carpetright? I don't have what I paid for 5 months later, have hundreds of emails, recordings of calls, and hundreds of images. Complete waste of time. Probably on the take from the retailers they enable.

It's as well I have the patience of a saint married with the ability to interact with software that looks like it was cooked up by a 1980s teenager on a ZX spectrum. What could have been quick and easy was an extremely slow process using a complaints portal that would kindly be described as 'retro'. I also had to provide a nudge to keep things moving at one point - I think I was forgotten about and doubt that the software nudges users on the CDRL side.

Using CDRL prolonged my complaint by around 3 months and they eventually sided with the retailer. I see from reading other reviews, they have form for that. At least I caused the retailer extra admin time and the grief of using the CDRL website - the faulty item I had was a great inconvenience to me so maybe we are even now.

Don’t waste your time going through the hassle of submitting a case, they’re clearly always going to side with the company you’re dealing with. Despite they themselves outlining all the laws and my rights in the final email their decision made no sense and contradicted all these. It’s no coincidence that the company at fault pointed me in the direction of CDRL, because they know they’ll back them! I’m now almost £200 down left with a faulty product. I’ll be avoiding the company at fault and they’ve lost a customer but I’ll also be avoiding CDLR if I have any future problems as well.

Susie Beavan was the member of staff that took on my case with an airline due to my flight being delayed. Prior to requesting help, the airline refused me compensation but paid our friends on the same flight.
Susie was amazing. For someone that had only been in the couple of months but she fought so hard to get my compensation and kept me in the loop with everything that was going on. I got my compensation and would like to thank Susie for the hard work she put in to get it for me. :) (Would have put this review up sooner but had trouble with logging in)

An absolutely disgraceful establishment CDRL is. As you can see from numerous other reviews, they side with the retailer. A retailer offered £50 compensation for damaged goods and never ended paying it. I discovered this a year later and brought it to their attention (did their job for them) and CDRL's ombudsman Elvis Garikai Chivasa thought the correct decision was to issue £18! The payment was supposed to be made in 2022 and I still haven't received a penny. Instead of holding the retailer to account he has cut the required amount to be paid by £32. Disgraceful isn't enough to describe this arbitrator. Save your time and effort and go to a credible ombudsman to resolve your case FAIRLY. Shameless!

9 months now been in a dispute with currys retail, paid £550 for a computer monitor (samsung uk) 5 months old the monitor as blown pixels, im disabled with use of 1 hand so i went in to currys to arrange a return, 2 managers of currys have bothe given a statment the monitor was inspected and i had abused the monitor and caused it to blow pixels, the holes are from the inside out , currys are diabolical accusing me of this and this CDRL company are a pile of $h!t 5 weeks they have had the case with 0 responce , cdrl currs dixons retail ltd , dont expect a just judgement from these clowns , as others have said the uk government need to be ashamed of themselves.

We had an on going problem with E.ON regarding our solar panels which had never worked correctly since installation. Originally I went to Ombudsman Service. Sadly they accepted the case but it was outside their scope so nothing was resolved. I went to CDRL instead. I loaded everything (over 50 e mails) then E.ON loaded their response then I filed final comments. An adjudicator was appointed and they said a decision would be reached in 90 days so this was set as an action date for 8th January. I heard nothing. I haven't spoken to a human being. I tried to write to them but have had to raise a ticket. Luckily the problem has now been sorted between E.ON and ourselves with no thanks to CDRL. Their site wouldn't even let me submit a review.
As CDRL are funded by utility companies there is a conflict of interest.