Initially frustrated that the items sought were not available in my local store and advice to order on-line, I resigned myself to a long delay (I live on an offshore Island). Ordered on-line early aft... Ver más
La empresa ha respondido
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Initially frustrated that the items sought were not available in my local store and advice to order on-line, I resigned myself to a long delay (I live on an offshore Island). Ordered on-line early aft... Ver más
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The shop in Redruth said they would get our product from Launceston for us, 3 days later despite repeated phone calls nothing received. Advised to order online, we did this, next day delivery order... Ver más
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Purchased a dewalt sds drill on the website on monday evening. It was delivered on wednesday afternoon in perfect condition. The cost of the drill was highly competative and great service from cef.... Ver más
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Range of cables, tools, fittings and enclosures is impressive. I needed to find parts to complete a complex system move and was able to find everything I needed from Belden Equivalent shielded power a... Ver más
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Escrito por la empresa
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
Escrito por la empresa
Georgina Mackie House, CV8 2SU, Kenilworth, Reino Unido
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Can't register to get an invoice for my product warranty, said they would get back to me over 2 weeks ago and they didn't. You wanted a review so here it is.
Big thank you to Kevin at CEF Bishop Auckland for going above and beyond to get me the part that I needed to finish job. Well done and great job!

Respuesta de CEF
great customer service. happy, friendly and knowledgeable staff. good stock levels, they work hard to make sure as a customer i am happy

Respuesta de CEF
The sales person said the enclosure had a hollow back but this turned out not to be the case creating significant extra work and cost

Respuesta de CEF
Initially frustrated that the items sought were not available in my local store and advice to order on-line, I resigned myself to a long delay (I live on an offshore Island). Ordered on-line early afternoon, I was delighted that they were delivered before noon the next day. Products were exactly what I wanted. I will use them again.

Respuesta de CEF
For me Milwaukee is the best brand on the market for tools and CEF offers them at the best prices.

Respuesta de CEF
I asked for a call 30 minutes before arrival, no call. No card left and then delivered 2 days later. Unfortunately had to cancel my job I needed the parts for. Waste of time and money.

Respuesta de CEF

Respuesta de CEF

Respuesta de CEF
I needed an MCB the next day, CEF drop down date for delivery said I could get next day before noon for £9.95, so as I was desperate I ordered that service. Needless to say it never turned up, not even later that day which would have helped, it wasn't until the following day before noon it arrived. If you offer a service and a customer pays a premium then let down by YOUR courier, surely it should be a priority for later that day. And the rest just gets worse, no acknowledgement that they messed up, I had to call and got the usual insufficiently trained call handler. No apology it was late, no automatic I'll receive my premium postage costs, so I asked what happens to my postage, she didn't know and had to put me on hold to ask, then a vague the team will see it wasn't delivered onetime and will refund you, I asked when, again she didn't know, and merely guessed 10 days may be. How can a major brand like CEF get it so wrong and them not even bother to follow it up to apologise. We are all customers and I never understand why companies insist with having terrible aftersale service and no information hoping you'll not chase them for the postage. I'm a new company starting out, and already this gave MY customer a negative experience because I couldn't get their shower on. Don't offer a service if you realistically can't fulfil its embarrassing. So now after this poor performance, what's the chances I'll use CEF in the future, last one the list and use when only desperate and never trust time frames for promised premium postage. Still waiting on my refund, but I won't hold my breath for a basic apology

Respuesta de CEF
Super fast delivery and competitive pricing will use from now on 👌🏼

Respuesta de CEF
Purchased a dewalt sds drill on the website on monday evening. It was delivered on wednesday afternoon in perfect condition.
The cost of the drill was highly competative and great service from cef.
Have used before and will be doing so in the future.

Respuesta de CEF
Great Triton Shower at an excellent cost saving. Delivered on time.

Respuesta de CEF
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