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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could give less than 1 star I would. A company called Celise was advertising on Facebook selling Kerastase products for £34.95. I bought them off a Facebook advertised site. Never received them.... Ver más

Valorada con 1 estrellas sobre 5

I’d give zero if I could. I purchased kerastese items on offer over 7 weeks ago. I haven’t received any emails regarding my order - I sent them an email 26 days ago and still had no response. Ins... Ver más

Valorada con 1 estrellas sobre 5

Scam website - do not purchase anything! Victim to Instagram add website… Ordered kerastase hair products in July & never received them. They emailed saying it was lost in transit - would I like a... Ver más

Valorada con 1 estrellas sobre 5

Ordered in July keratase shampoo bundle not received product lost apparently in transit then any email sent to same email previously corresponding to comes back undeliverable. No product no money. av... Ver más

Información sobre la empresa


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

24 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

Todas las opiniones

(24)

24 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

If I could give less than 1 star I…

If I could give less than 1 star I would. A company called Celise was advertising on Facebook selling Kerastase products for £34.95. I bought them off a Facebook advertised site. Never received them. Received spoof emails saying things were delayed, things were lost in transit, did I want a return?? I said YES. Have never heard a thing more or received anything. Apparently a Spanish base. Do not use!!!

28 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam

Scam, bought a bundle weeks and weeks ago, apparently lost in transit, support email provided does not work, scam.

29 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

A scam company

A scam company. I ordered shampoo and conditioner which I did think was too cheap and therefore too good to be true. Unfortunately this turned out to be the case. The product never arrived. I received an email asking if I wanted a refund. Two months later I am still without the product or a refund.

2 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dissatisfied

Unfortunately, I had a very unpleasant experience at this place. My belongings were stolen, and I was extremely disappointed with how the situation was handled. I expected to feel safe and have a good experience, but instead I left feeling upset and frustrated.

I strongly recommend being very careful with your personal belongings if you decide to visit. This experience completely ruined my impression of the place.

23 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful

Awful, do not order from this company, I ordered Kerastase shampoo & conditioner over 1 x month ago never arrived and I’ve had to go to my bank to claim a refund. Instagram should not allow these scammers to falsely advertise. Avoid

21 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam website

Scam website - do not purchase anything!
Victim to Instagram add website…
Ordered kerastase hair products in July & never received them. They emailed saying it was lost in transit - would I like a new order or refund - I said refund but never heard back despite follow ups.
Wish I checked trustpilot before I ordered!
Will try get the money back from my bank

11 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam. I’d give zero if I could

I’d give zero if I could. I purchased kerastese items on offer over 7 weeks ago. I haven’t received any emails regarding my order - I sent them an email 26 days ago and still had no response.

Instagram need to stop Allowing companies like this to advertise. No refund no communication, no items that I paid for. Absolute scam

1 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

⚠️ Do not order from this website

⚠️ Do not order from this website! My order is over a month late, with no tracking number or clear delivery date. Customer service has not provided any real answers. Very disappointing experience. I do not recommend this site.

19 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’d give zero

I’d give zero. I purchased kerastese items on offer for £34.95 6 weeks ago. I received and email to say goods were lost in transit and would I like the goods
Or a refund. I have requested the refund 3 times. Instagram need to stop
Allowing this company to advertise. No refund no communication.

16 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Goods not received

I did an order on the 4th July for £35.95 which I received a confirmation email. I have since not received my order nor have I received any replies to my 6 emails to the company. I’m really disappointed & frustrated as I did report this to facebook & they did not uphold my complaint….so this company continues to trade & advertise on FB, but are failing to deliver the goods, failing to provide any resolution or support & not giving any refunds. It must be a bogus company. Buyer beware…..

4 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM!!!

SCAM!!!
Ordered goods from this company which never arrived, apparently lost in transit and despite numerous emails have had no response.
DO NOT USE THIS COMPANY

27 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This site is bad

This site is bad. Very bad. No replies to emails, waited ages for my order(s), finally been dispatched then received a email to say lost in transit. I think it’s a scam site. Would never order anything from these again.

18 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am awaiting order which now does not…

I am awaiting order which now does not seem to exist no reply to emails and no phone number. Have emailed asking them to cancel and refund me my money. Disappointed that they are still allowed to advertise when not a genuine company. Unless they can prove otherwise.

5 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Totally disappointed ordered a bag for…

Totally disappointed ordered a bag for my daughters birthday it did not arrive been emailing many occasions one email saying my parcel was lost in transit what a load of crap! I have not received a refund be carful with this company as they are scammers taking peoples money!! 😡😡😡

4 de julio de 2026
Opinión espontánea

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