The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Ver más
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Consulta las opiniones de los clientes
I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Ver más
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The Conceirge team at Liberty Place is superb! Particular mention must go to Saf who has 'looked after' me for years! I'm slightly disabled and he always hand delivers even the smallest of parcels to... Ver más
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Raised an issue re an unexpected increase in our service charge. Initially struggled to make headway, but this changed when our new contact Nandia took responsibility. Nandia listened to the issu... Ver más
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Información sobre la empresa
Sobre Centrick
Escrito por la empresa
GET HELP FROM OUR TEAM
FIND A PROPERTY
CONTACT US
ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Información de contacto
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Reino Unido
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
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4 mil opiniones
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Amazing help from Saf (concierge team)…
Amazing help from Saf (concierge team) at Liberty Place; always available to give help/advice, and goes over and above whenever we have a query related to the property. Thank you!
1 de junio de 2026
Opinión espontánea
Respuesta de Centrick
Hi Nilesh,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Saf at Liberty Place has been…
Saf at Liberty Place has been absolutely amazing. So helpful and attentive whenever we’ve had any issues. He always go above and beyond and he’s an absolute asset to the concierge team at Liberty Place on Sheepcote Street. Thank you so much for everything you do for us all Saf it doesn’t go unnoticed.
1 de junio de 2026
Opinión espontánea
Respuesta de Centrick
Hi Priti,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Saf the site manager at liberty place…
Saf the site manager at liberty place is excellent and efficient simply the best
1 de junio de 2026
Opinión espontánea
Respuesta de Centrick
Hi Tito,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Impossible to get in touch with the…
Impossible to get in touch with the credit control team in centric. They have sent debt collectors to my house despite them never sending invoices for the service charge. When you wait 1 hr to talk to the general line they don't have the right information on the computer to be of any use.
29 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Peter,
Thank you for your feedback. We are sorry to hear about your experience and understand how concerning this situation must be.
We take concerns regarding service charge communications, account balances, and customer service very seriously. We would like the opportunity to investigate the issues you have raised and review your account in detail.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so that our team can look into this further and respond directly.
Kind regards,
Centrick
Was visiting friends at liberty place…
Was visiting friends at liberty place last week, and the chap behind the desk Saff was a real help
1 de junio de 2026
Opinión espontánea
Respuesta de Centrick
Hi Max,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Liberty place is a fabulous place to…
Liberty place is a fabulous place to live. Clean tidy and great concierge team, sufyaan the new weekend staff member is nice.
1 de junio de 2026
Opinión espontánea
Respuesta de Centrick
Hi Helen,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
I had a very nice conversation today…
I had a very nice conversation today with Benjamin , he was very nice to talk to made me feel very comfortable just a big thank you for putting my mind at ease.
29 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Maria,
Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on.
Kind Regards,
Centrick
Overall good experience
Overall good experience, especially the concierge team specifically Kal, who has always been very helpful and welcoming.
28 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi maan ali,
Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on.
Kind Regards,
Centrick
Absolute liars
Absolute liars. They have said that they will review the situation and again they do not even care and they do not do anything about your complaint. We have had a leak for years and they refused to repair it and they have found every excuse under the Sun not to repair it and they know exactly what I’m talking about. So don’t ask me for my email address And for you to help because you never do the whole building has been neglected by Centrick as a management company and that is why we are homeless. How can you review us being homeless and do something about it because you can’t and you have failed as a management company.
28 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Jenny,
Thank you for your review. We are sorry to read how strongly you feel about the situation and we fully recognise the distress and disruption that residents are currently experiencing. This matter is being treated extremely seriously by both Centrick and the wider parties involved.
Since the burst pipe at the building came to light, significant resource has been dedicated to managing the situation, including daily engagement with residents, contractors, engineers, the local authority and emergency response partners. Our Building Safety & Compliance Director has already reached out and offered to meet directly with you to discuss concerns, listen to feedback and provide further updates on the ongoing situation and next steps but you was unavailable to meet.
While we appreciate you feel your concerns have not been adequately addressed to date, we would still welcome the opportunity to review your case further with the relevant teams. Should you wish to do so, please contact customerservice@centrick.co.uk with your property details and any supporting information so that we can ensure your concerns are formally reviewed and responded to directly.
Many thanks,
Centrick
LIARS AND THIEVES
LIARS AND THIEVES
My flat was badly damaged once again due to external damages which centrick failed to fix on time. I was promised if I paid £950 to have the repairs done, including a hole in my roof due to a leak being left for years, centrick would refund me. They lie time and time again and have not refunded me despite promising to do so. They don’t answer phone calls or emails. DO NOT TRUST these liars.
28 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Elly,
We’re sorry to read about your experience and appreciate you taking the time to share your feedback. We understand how frustrating and distressing ongoing repair issues and delays in communication can be.
We would like the opportunity to review the concerns you have raised regarding the repairs and reimbursement mentioned. Please could you send your property details and any relevant correspondence to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Many thanks,
Centrick
The team who run liberty place do an…
The team who run liberty place do an amazing job. They make sure the development is run smoothly and efficiently. Led by saf’s leadership. Great team
27 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Amaan,
Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on.
Kind Regards,
Centrick
Devan Vara great employee
Devan Vara was extremely professional, understood my problem and frustration and helped me to sort it out as soon as possible. Would be nice to have more employees with these kinds of qualities.
27 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Cristina-Daniela,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Big thanks to sufyaan for his help on…
Big thanks to sufyaan for his help on Sunday with the deliverys Thank you
26 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi othman,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Excellent staff
I have been living in Orion building for a while. And I find the concierge team very friendly, approachable and responsive to tasks. Special mentioning to Kal, who always greet me with a smile and entertain my questions.
25 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi RP,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Sufyaan was on reception the last few…
Sufyaan was on reception the last few times I’ve been to liberty such a nice and polite lad very professional just thought I’d write a review as appreciation
24 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Paul,
Thank you for taking the time to leave your review. We really appreciate your feedback and will ensure this is passed on to the team.
Kind Regards,
Centrick
Been to liberty last week and Sufyaan…
Been to liberty last week and Sufyaan was on reception. He was so polite and courteous so I thought I’d put a positive review up and my appreciation.
22 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi,
Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on.
Kind Regards,
Centrick
Racketeering company
Racketeering company, bills and fees with no context. Portal refuses to register your reference numbers, phone never answers.
21 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Agent Zed,
We would like the opportunity to look into the concerns you’ve raised regarding your account, charges, and communication difficulties. Please could you forward your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and assist you directly.
Kind regards,
Centrick
The credit control team helped me sort…
The credit control team helped me sort out the issue. Mustafa handled my case very well.
6 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Alkesh,
Thank you for taking the time to leave your review. We really appreciate your feedback and will ensure this is passed on to the team.
Kind Regards,
Centrick
First class support and service from Holly!
I have been in contact with Holly Eldridge over the last week or so with regard to the new parking system at Broadoaks, Solihull. She has been incredibly helpful with very quick responses to my emails / questions and clear and concise instructions. Great service, thank you!
20 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi SB,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
One of the worst, most dishonest companies I've ever dealt with
Awful property management company. They take no responsibility, make excuses all the time, they are constantly cutting corners avoiding spending money on proper on maintenance, leaving the building we live in looking awful and run down and creating more problems.
The head office staff are utterly useless. If they say they will do something, it will likely take weeks. There's a real don't care kind of attitude there.
They are terrible with communication, any problem going on in a building is left ambiguous, and made to sound not as bad. If there's any communication at all that is. They treat residents of buildings they manage like they are stupid.
They also try to balance out their negative reviews on here by getting their building staff such as concierges to get residents to leave a review for them specifically. These folks are generally good and helpful and they know this, and have been offering their staff £50 vouchers for good reviews (at least in the past) which is against the rules on trust pilot.
That is why you see so many reviews just specifically for concierges and other building staff.
Awful, dishonest company, full of timewasting, corner cutting people, if they manage a building you're considering living in, think twice.
14 de mayo de 2026
Opinión espontánea
Respuesta de Centrick
Hi Luke,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised regarding the development and your experience as a resident.
To enable us to investigate these matters further and assist you appropriately, please send your property details along with any relevant information to customerservice@centrick.co.uk.
Once received, a member of the team will review the issues raised and respond accordingly.
Many thanks,
Centrick
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