IA de ayuda nefasta - no pude finalizar la compra
Estoy seguro que la tienda es buena, pero mi experiencia muy mala - no he podido comprar lo que quería porque intento iniciar sesion para comprar y registrarme como clienta - no hay lugares en el formulario que necesito para registrar mi direccion - pido ayuda en el chat y sale un imagen de un hombre diciendo que es el IA y que no sabia como responderme - pregunto si habla español o ingles y dice que no, que solo italiano. Escribo usando el traductor de google y cuando pregunto como registrarme, me dice que no tiene las respuestas y que si prefiero, que me vaya a comprar en otra tienda online! Flipante! Voy a darme de baja del newsletter ya que no puedo comprar nada. Es una pena porque me gusta varias cosas en esta tienda.
Respuesta de Centro Piazzolla - Cosmobrico Brico Ok
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry that you encountered difficulties during the registration process and that our AI chat assistant was not able to help you effectively. We understand how frustrating this must have been.
We would like to point out that on our website you can also find our landline phone number, WhatsApp contact, and email address. If you had contacted us through any of these channels, we would have been happy to assist you in English and help you complete your registration and purchase.
We sincerely appreciate your feedback, as it helps us identify areas where we can improve. We are continuously working to provide a better experience for all our customers, including those who do not speak Italian.
We hope you will consider giving us another opportunity. We would be delighted to assist you personally and help you purchase the items you liked.
Kind regards,
Customer Service