lack of effective customer support contact information
I used ChargeSmart for the installation of solar panels, a Powerwall, and an EV charger in 2021.
Problems encountered:
1. The installers ignored installation requirement that had been discussed and agreed to in writing before the work began.
2. They connected the grid installation to a supply fuse that was not rated for the required amperage.
3. None of the required operational or safety functions of the EV charger worked correctly.
4. Recently the powerwall (covered by warranty) failed
5. Lack of effective customer support and communication
As a result of the installation failures, the fuse failed and I had to rectify the issue myself. After a considerable amount of time, the problems with the EV charger were eventually addressed.
More recently, the Powerwall failed. The only way to contact the company is through an online form, which appears to be ignored. This lack of effective customer support and communication should be a significant red flag for prospective customers.