Charles Taylor Trading Opiniones 2691

Just love Charles Taylor Trading! The products are beautiful, quality and so reasonably priced. Customer service is excellent and delivery fantastic!

We have always had a great service from Charles Taylor and have purchased a few items over the years. Great quality and delivery 🚚 service.

Very surprised and somewhat disappointed that my purchase arrived unassembled! given that my previous purchases were assembled.

Delivery this morning of the swinging chair that was my present for getting through a medical procedure. Lovely guy got set to build it to find there was a piece missing. A fairly important piece- the seat. My husband phoned and, contrary to some of the reviews, the customer service operator couldn’t have cared less. No apology. No embarrassment. The seat can’t be delivered until next Wednesday (it’s Friday), take it or leave it. “Do you want it or not?” When my husband suggested he might just as well cancel the order, simply snapped that the collection would be Wednesday too. So much for my gift. The call was escalated and the slightly more pleasant man said they could get it to us by Monday. Great. Still not usable for the weekend.
So, eventually, I might get my present but the customer service woman made it quite clear she didn’t care one iota.

Great price. Prompt efficient delivery. Easy construction. This is a very useful, stylish potting bench.

It was so refreshing to deal with an efficient company. Great products , customer service and delivery 👌
The furniture even arrived ready constructed which saved our marriage !
Amazing , well done all

We have our Garden furniture which is super from Charles Taylor and have ordered wood preservative a couple of times ! Recently ordered planters and there one one missing from order .. I called them and they were as usual helpful and pleasant . Within days the planter arrived by courier which would be costly for one small planter ! This is amazing service I recommend this company for quality merchandise at reasonable prices and excellent customer service

Ordered a chair via etsy, when putting the chair together one of the slats wasnt attached leaving sharp nails exposed...the delivery experience was extremly poor also, i received the item 7 days after i was informed i would receive it...when it was delivered it was just left on the street. Contacted the company...was advised that i would receive a new chair already assembled...ive heard nothing since- i have emailed to request when i will receive the replacement chair- ive had no response, extremly poor Customer Service and a total disappointment with the item i have paid for and cant use...i was planning on buying another chair however due to this i absolutely wont be now.

Thank you to the team at Charles Taylor Trading. Excellent service and fantastic quality outdoor furniture. Highly recommend.

Fantastic quality item. Delivery was excellent with excellent communication and service. Thank you.

Lovely well made products reasonable priced :-)

The item I ordered was delivered on the date promised and the delivery driver was extremely courteous throughout!

Handy wee outside table which matches perfectly with my two benches from Charles Taylor. It will be perfect when Summer arrives. It was in the sale, fantastic price and was delivered on time, great service.

Quick delivery. Excellent quality furniture

The Sales process through to delivery was great and seamless. The staff throughout the process were friendly helpfull and went out of their way to help. Love the furniture

We have ordered several pieces of garden furniture over the last three years, they are all solid and well made,. They have been delivered on time and assembled if necessary by pleasant people what more can you ask for. I would recommend them wholeheartedly.

Always delivers on time and very well packaged

Excellent bench, solidly made. Delivery was much quicker than expected

Purchased two hb220 raised trugs as a special event gift for my wife.

Then the problems started

First delivery..
1) no phone call prior to delivery ruining the suprise gift, my wife answered the door.
2) item damaged upon delivery
3) items not built on first delivery
4) no receipt given
5) wrong items delivered

Second delivery..
6) no call from a manager or director to resolve issues from first delivery
7) again no receipt given
8) items built incorrectly which will now cause them to rot faster
9) no apology or compensation offered

Dealing with a manager he was unapologetic and didn't seem to care, not one apology for ruining my surprise gift or any of the other problems.

Buy at your own risk as customers service is pathetic, I've never dealt with a worse company for customer service.

Now left with an item that will rot faster due to the idiot driver building the item incorrectly.
The base shelf is clearly 10cm off the ground in the pictures online but driver just put them on the floor and screwed them into the legs.
Even if I raised them now I'll be left with holes at the bottom of all four legs that look hideous and unprofessional. Paid £75 per item and expected better.

Fed up dealing with all the issues from one order I'll never purchase again from this company, that's after buying benches, chairs, coffee table, dining table, more benches, potting table, bench cushions, chairs cushions.

Very disappointed to say the least.

I emailed a complaint to them & they offered me 50% off a future purchase, which I refused, then they offered me 25% off a future purchase.
What a joke this company is.

Don't waste your time or money. Plenty other good retailers with good customer service out there. I've now asked to speak with someone higher up and will update here.