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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Charles White have been factors looking after a historic cluster of properties in central Edinburgh, one of which I own. We have had many issues relating to the age of the properties, all of wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mainly the work of your rep for the development at Caledonia Road. For the three years since we moved in Taylor has been an enthusiastic and very efficient manager. She has looked into matters that h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been a client of Charles White for many years. The staff are always professional, very helpful, friendly and are keen to provide a good service including resolving any issues well and promptly. S... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Please don’t injure yourself on There property through there fault because they’ll allow their gate to cut your severe your finger , fix the problem and blame you . I can’t move my fingers without pa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades

Escrito por la empresa

Charles White aims to put people at the heart of property management. From simply cutting your grass to full management of your property you’ll find that our approach is characterised by expertise, personal service and a commitment to customer care. Our Vision is simply: “To make a difference in the lives of our clients, team members and communities and to inspire others to do the same”.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

458 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(458)

84 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Charles White are extremely…

Charles White are extremely professional The best in town.
After all they have been in business for many many years.

They have a great reliable team

5 de marzo de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Hi Carol

Thank you so much for this lovely review!

Kindest regards
The Charles White Team

Valorada con 5 estrellas sobre 5

Issue with visitors pass & p4 parking

Had a problem with P4 parking & visitors pass and Susan sorted it straight away. Really appreciate it.

3 de marzo de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good morning

Thank you so much for your review! We are very pleased to hear Susan could help you get this sorted!

Kindest regards.
The Charles White Team

Valorada con 5 estrellas sobre 5

Peter McGarvey did an excellent job…

Peter McGarvey did an excellent job arranging for the roof tiles, which had been displaced in the recent gales, refitted so the roof was sound again. The work was done very quickly.

28 de febrero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good Afternoon, Rodney

Thank you so much for this lovely review! We are pleased to hear Peter was able to rectify this issue promptly and effectively!

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Robyn Rae is an exemplary factor

Robyn Rae is an exemplary factor/ property manager. She took charge of a very difficult multi-party communal repair which required all her great skills and qualities - experience, highly skilled project management, diligence, tenacity, tact, diplomacy, integrity....you name it, she has it! The repair has gone very well, when it could easily have been otherwise in less capable hands. More generally, Charles White Limited have been a delight to deal with - they also are exemplary.

28 de enero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good morning, Alistair

Thank you very much for this brilliant review! We are extremely pleased to hear that Robyn has been able to manage this project, and your development to your expectations!

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Paul was very helpful of sorting out…

Paul was very helpful of sorting out the light outside our house in Millreagh. Dundonald. Replied promptly to our email and getting the light fixed.

20 de febrero de 2025
Opinión espontánea
Logotipo de Charles White Limited

Respuesta de Charles White Limited

Good Morning, Mr Moreland

Thank you for your lovely review!

We are pleased to hear Paul has given you this 5 star service!

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Maria from Charles White quickly sorted…

Maria from Charles White quickly sorted out two recent issues with stair lighting and the roof. The roofer even came out on a Saturday! Thanks!

16 de febrero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good Afternoon,

We are so pleased to hear that Maria has been able to provide you with that 5 star service that we are so proud of!

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Charles White keep it up!

Charles White have just taken over the managing of our development and they appear to be well organised and very professional. Long may this continue

12 de febrero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good Afternoon, Vince

Thank you very much for this lovely review!

We are very pleased to hear that the team have managed to meet your expectations

Kindest Regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Professional Excellence

Charles White is a professional and efficient firm with well mannered and knowledgeable staff. They run meetings efficiently and are well prepared. They have been a breath of fresh air managing our housing development and I would particularly highlight the excellent work of Maria Cooper.

11 de febrero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good Afternoon,

We are so pleased to hear that Maria has been able to provide you with that 5 star service that we are so proud of!

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Currently excellent service

Relations with Charles White haven’t always been smooth sailing however since Robyn Rae took over as our client relationship manager, things have greatly improved. I would like to think that Robyn’s level of service is now the norm for Charles White so that if she leaves, the standard we have become used to can continue. Communication is now excellent and the twice yearly residents meetings introduced and facilitated by Robyn have proved extremely beneficial. Five out of five for current service.

10 de febrero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good morning, Fiona

Thank you for such a lovely review! Robyn prides herself and her team on the service they give our clients and we are so pleased to hear that this is evident to you!

Kindest regards,
The Charles White Team

Valorada con 4 estrellas sobre 5

Great help from Robyn

After a couple of bounced emails from colleagues no longer at Charles White, our emails ended up with Robyn who has been incredibly helpful. She's ensured that our issues have been sorted quickly and has been great at communication between ourselves and external companies. She's also provided some sound advice from her own experiences!

1 de enero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good morning, Emma

Thank you so much for this lovely review! We are very pleased to hear Robyn has been able to provide you with this great service!

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Excellent Communication

We have had excellent service from Robyn and the team at Charles Whyte over the past year or so. Robyn's suggestion to have a regular group meeting for all the flat owners was an excellent idea and ensures good communications and collaboration. In particular, we are very impressed with the speed of response to queries and the follow up on all items.
Dave Taylor

3 de enero de 2025
Opinión espontánea
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Respuesta de Charles White Limited

Good morning, Dave

Happy New Year! Thank you very much for this lovely review and we are so pleased to hear Robyn & the team are able to provide you with this 5 star service!

Kindest regards
The Charles White Team

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️

I’m delighted with Charles White’s service. They manage my property, and I’ve always found them professional and efficient.

Recently, there were some issues with the property, and I was in touch with Jessica Rae, the Client Relationship Manager responsible for the building. Jessica has been absolutely fantastic - she’s incredibly responsive, always quick to reply, and consistently goes above and beyond to offer help and solutions.

Thanks to Jessica and the team, everything was handled smoothly! Highly recommend their services!

15 de noviembre de 2024
Opinión espontánea
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Respuesta de Charles White Limited

Good Morning, Paulina

Happy New Year! Thank you so much for this lovely review!

We are pleased to hear that Jessica has been able to give you this 5 star service!

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Great support

I’ve always found Charles white to be very informative and helpful when needed. I recently sent an email which was swiftly responded back with a clear and detailed explanation by Rachael Higginson. As my client manger she is great to work with knowing I have her full support.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Charles White Limited

Good Morning, Craig

Thank you very much for your lovely review! We are so pleased to hear Rachael was able to provide you with this great service!

Kindest Regards
The Charles White Team

Valorada con 1 estrellas sobre 5

Can't find your account so can't answer

Despite requesting additional information, which you have refused to provide, we have been unable to locate your account with us and therefore are unable to confirm the validity of your review.

After the SNP are kicked out these grifters need to be next, They say they can't find your account to answer your questions about their wrong doing but believe me they can find your money in their accounts.

19 de diciembre de 2024
Opinión espontánea
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Respuesta de Charles White Limited

Dear Willie,

You have refused to provide additional information therefore we are unable to locate your account and validate and discuss your concerns. Should you wish to discuss further please contact us at info@charleswhite.co.uk

Kindest regards,
The Charles White Team

Valorada con 5 estrellas sobre 5

Rachael has been very helpful dealing…

Rachael has been very helpful dealing with any queries I’ve had

18 de diciembre de 2024
Opinión espontánea
Logotipo de Charles White Limited

Respuesta de Charles White Limited

Good morning, Laura

Thank you so much for your lovely review! We are so pleased that Rachael was able to give you that 5 star service!

Kindest regards
The Charles White Team

Valorada con 1 estrellas sobre 5

So today 18/12/24 i was informed…

So today 18/12/24 i was informed Factors Charles White had relied to my review which i posted in October 2020
Kind of says it all 3 years and 10 months to reply to my review
I rest my case

18 de diciembre de 2024
Opinión espontánea
Logotipo de Charles White Limited

Respuesta de Charles White Limited

Dear Carol,

I understand you have now left a second stage complaint but have not reached out to our office to discuss your frustrations.

One of our directors have reached out to you to to discuss your frustrations with an aim to resolve for you.

Kindest regards
The Charles White Team

Valorada con 5 estrellas sobre 5

Charles White, Edinburgh

Robyn and her team have given us excellent service throughout the year and respond quickly and effectively to our questions and concerns. They have also met us in our properties to update us, face to face, about issues of concern.

17 de diciembre de 2024
Opinión espontánea
Logotipo de Charles White Limited

Respuesta de Charles White Limited

Hi Leo

Thank you very much for your lovely review! We are so pleased to hear you are receiving our great service!

Kindest regards
The Charles White Team

Valorada con 5 estrellas sobre 5

Exemplary Service

Charles White's service is exemplary, they are extremely proactive and incredibly friendly. We've had the pleasure of having them as our factor for a number of years now and Robyn has been speedy whenever we've need works carrying out, the work has always been up to a great standard too. Certainly feel in safe hands with these guys! Couldn't recommend highly enough!

17 de diciembre de 2024
Opinión espontánea
Logotipo de Charles White Limited

Respuesta de Charles White Limited

Hi Tom

Thank you very much for this lovely review! It is greatly appreciated

Kindest regards
The Charles White Team

Valorada con 5 estrellas sobre 5

Great factor

I have worked with Charles white for over 20 years and have found every single one of their staff to be pleasant, professional and helpful at all times

17 de diciembre de 2024
Opinión espontánea
Logotipo de Charles White Limited

Respuesta de Charles White Limited

Good Evening,

Thank you for such a lovely review! It is a pleasure to work with you!

Kindest regards
The Charles White Team

Valorada con 5 estrellas sobre 5

Charles White, Belfast

Paul Sanders was very helpful and quick to respond. He organised contractors to come out and fix two separate issues. Both have now been resolved. Paul is always quick to answer emails which I very much appreciate. Thank you.

6 de diciembre de 2024
Opinión espontánea
Logotipo de Charles White Limited

Respuesta de Charles White Limited

Hello, Tracey

Thank you for leaving such a lovely review!

We are pleased to hear that Paul could provide you with that 5 star service!

Kindest Regards,
The Charles White Team

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