Chase Buchanan Opiniones 

615
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Do not hesitate to use Chase Buchanan Estate Agents. We dealt with Senior Negotiator Rakesh Jethwa, (Hillingdon) who was without a doubt outstanding from the beginning of our short journey to find a b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After a stressful time with unreliable and apathetic agents elsewhere, Iara was a breath of fresh air with her spritely manner and attentive service. Whilst I didn’t go with Chase this time an agent l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was my first experience dealing with Sophie, who has recently taken over the management of my property. I was very pleased with how quickly she responded to my query and took action to help with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascr... Ver más

La empresa ha respondido

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4,7

Excelente

TrustScore: 4.5 sobre 5

615 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 71% de las opiniones negativas

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4,7

Todas las opiniones

(615)

142 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Sold my property with Chase Buchanan

Sold my property with Chase Buchanan, Hampton Hill. Kris handle my sale, he was helpful, very informative & kept things moving along. Even though the sale took longer than planned, Kris kept me informed along the way. Would recommend this estate agents.

21 de agosto de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Suzanne, for your fantastic review! We're thrilled to hear Kris provided you with helpful support throughout your property sale. Your recommendation means a lot to us. If you need assistance in the future, we're here to help!

Valorada con 5 estrellas sobre 5

I have dealt with Kris few times over…

I have dealt with Kris few times over the years and this is my first successful purchase through Chase.
Kris always responds straight away and is so easy to deal with. I will absolutely be reaching out to him again going forward.

21 de agosto de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Rose! We're thrilled to hear about your positive experience with Kris. Our team is dedicated to providing prompt and helpful service, and it's great to know that you found the process smooth. We look forward to assisting you again in the future!

Valorada con 5 estrellas sobre 5

Managing my letting professionally

Chase Buchanan have been managing my rental for a few years now and I have always found them to be helpful and professional in all my dealings. I rate them highly and would recommend them in the future...

18 de agosto de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your wonderful feedback, A Hudson! We're thrilled to hear that you've had a positive experience with our team. Your recommendation means a lot to us, and we're here to continue providing top-notch service!

Valorada con 5 estrellas sobre 5

Morgan and the team at Chase Buchanan

Morgan and the team at Chase Buchanan, Richmond, went above and beyond in helping me sell my house. They were always attentive to my requests and worked hard to find the perfect buyers. They made what could have been a difficult and stressful situation into a genuinely positive experience. I couldn’t have asked for better service and would highly recommend them!

14 de agosto de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Cinzia! We're thrilled to hear about your positive experience with Morgan and the team. It's wonderful to know they were able to make the process smooth and enjoyable for you. Your recommendation means a lot to us!

Valorada con 5 estrellas sobre 5

Pulling out all the stops

Morgan and his team at Chase Buchanan's Richmond office did an exceptional job to get our purchase of a new home completed. Seemingly stuck in a chain of six, Morgan's communication skills and determination got the deal over the line, when solicitors and other agents seemed unable to move. He helped also in sorting out the knotty problems that could derail an agreement, with the patience and tact to negotiate compromises that satisfied everyone.

3 de agosto de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Richard! We’re thrilled to hear about your positive experience with Morgan and the team. Their dedication and communication truly make a difference. We appreciate your kind words and are glad we could help you secure your new home!

Valorada con 5 estrellas sobre 5

Professional, efficient and helpful

We have just completed on the sale of a property with Kris and Anna at Chase Buchanan in Hampton Hill. The whole process was dealt with professionally and efficiently and the property was sold within 4 months. Both Kris and Anna were really knowledgeable and helpful and ensured that everything ran smoothly, keeping us informed and updated as the sale progressed.
Many thanks to all the team at Chase Buchanan

23 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Debbie! We're thrilled to hear about your positive experience with Kris and Anna. Providing professional and efficient service is our priority, and we appreciate you taking the time to share your feedback. Congratulations on your property sale!

Valorada con 5 estrellas sobre 5

Happy experience at the Hampton branch

We had an excellent experience with Kris at the Hampton office. He was knowledgeable, patient and very supportive when we moved to the area. He has been available to advise and pass local insights, even after our purchase.

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your wonderful feedback, Ellak! We're thrilled to hear about your positive experience with Kris. Our team is dedicated to providing support and local insights, and it's great to know that Kris made your transition smooth. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

The Best Agency in town

We found the house we have been living for 7 years through Chase Buchanan/Richmond who is in charge of the property management at the same time. During our tenancy, all problems we had faced with, had been solved by them rapidly and properly. They had also given perfect service not only in the check-in but also in the check-out process. Thanks to them we spent 7 happy years and one day if we move back to London, we definitely work with them. Thank you for everything

4 de agosto de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Gokay! We're thrilled to hear about your positive experience with us over the years. It's great to know that our team was able to assist you effectively during your tenancy. We appreciate your kind words and look forward to helping you again in the future!

Valorada con 5 estrellas sobre 5

Long-term tenant had a great experience with CB

Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.

22 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your fantastic review! We're thrilled to hear that your long-term experience with us has been consistently excellent. Our team strives to provide responsive and professional service, and it’s wonderful to know we achieved that for you. We appreciate your trust over the years!

Valorada con 5 estrellas sobre 5

Many thanks to Alicia for her excellent…

Many thanks to Alicia for her excellent support. She was prompt in her responses, and took a proactive, result-oriented approach. It was a pleasure working with her, and I truly appreciated her assistance.

30 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

We’re thrilled to hear about your positive experience with Alicia! Her dedication and proactive approach are what we strive for. Thank you for taking the time to share your feedback—it means a lot to us!

Valorada con 4 estrellas sobre 5

Helpful property manager in tough situation

Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.

We have been in constant dialogue with Liyah Walsh, who has been extremely responsive, helpful and understanding throughout this process. Without Liyah, I would be rating our experience at 1 star.

Chase Buchanan do need to consider assessing properties to a higher degree to be able to inform potential tenants of potential issues before move in.

30 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your feedback, Brock. We're glad to hear that Liyah's support made a difference during a challenging time. We appreciate your insight on property assessments and we will share your feedback to ensure more thorough property checks take place.

Valorada con 5 estrellas sobre 5

25 years of experience with Chase Buchanan

Chase Buchanan have looked after my property for 25 years since I moved to Australia. In that time I have had several property managers and numerous problems that needed fixing, all of which were handled with total professionalism and expediency. They have liaised seamlessly with my tenants and provided good reliable tradespeople when required. They also arranged a meeting for me to have in their offices with the building lease management team on one of my visits and were instrumental in helping solve the issues we were experiencing. I would highly recommend them to anyone looking to lease a property.

29 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Debbie! We’re thrilled to hear about your positive experiences over the past 25 years. Our team is dedicated to providing top-notch service and resolving issues efficiently. Your recommendation means a lot to us! We're here to continue supporting you, thank you for your trust in us.

Valorada con 5 estrellas sobre 5

Joel from Teddington was very helpful…

Joel from Teddington was very helpful and efficient, quickly sending us several options of places to rent in Teddington. He was professional and friendly to speak to and overall we had a very positive experience with this agency. Thank you!

21 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Kate! We’re thrilled to hear that Joel made your experience so positive. Our team strives to provide efficient and friendly service, and your feedback means a lot to us. Looking forward to assisting you again!

Valorada con 5 estrellas sobre 5

Hampton staff

Hampton staff are always helpful and respond quickly
today Alicia sent me what i need in no time

24 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your fantastic review, J Jindi! We're thrilled to hear that Alicia and our team provided the quick and helpful service you needed. Your satisfaction is our priority, and we appreciate your support!

Valorada con 5 estrellas sobre 5

A company with compassion

Compassion plays a very important part in every organisation. We have recently been through a difficult time with a family bereavement and the inevitable extra expenses it brings. Both our landlords and CHASE BUCHANAN have been enormously supportive in seeing us through six difficult months. Communication and honesty are at the heart of this and we are more than grateful for the patience and understanding we have been shown.

20 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your heartfelt review, Mark. We're glad to hear that our support made a difference during such a challenging time. Compassion and open communication are key to what we do, and we appreciate your recognition of that. Wishing you and your family all the best moving forward.

Valorada con 5 estrellas sobre 5

Timely and helpful service

I've always had a good experience with Chase Buchanan, they are always very quick and helpful in answering any questions. I am especially grateful to Alicia W for assisting me in all sorts of questions I had, and directing me to the relevant people if needed.

8 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Julia! We're thrilled to hear about your positive experiences and appreciate your kind words for Alicia. Our team is dedicated to providing quick and helpful support, and it's great to know we've met your expectations. Looking forward to assisting you again!

Valorada con 5 estrellas sobre 5

Good customer Service

Alicia has always been helpful and good customer service.

9 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Indy! We’re thrilled to hear you’ve had a great experience with Alicia. Our team is dedicated to providing excellent service, and your feedback truly motivates us to keep it up!

Valorada con 5 estrellas sobre 5

Very proactive & smooth onboarding…

Very proactive & smooth onboarding process

3 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your wonderful feedback, Stephanie! We're thrilled to hear that you found the onboarding process proactive and smooth. We aim to provide an excellent experience and appreciate your support!

Valorada con 5 estrellas sobre 5

I had telephoned the Teddington office…

I had telephoned the Teddington office to ask for a copy of a tenancy agreement from eight years ago. Michala is highly personable and immediately said she would hunt around in the archives and did so. She also let me know immediately that she had it found it.
I am indebted to her for her efficiency
Thank you.

6 de julio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Priscilla! We're thrilled to hear about your positive experience with Michala. Our team takes pride in providing efficient and personable service. Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts!

Valorada con 5 estrellas sobre 5

Chase Buchan Provide GREAT SERVICE

Chase Buchanan provides a professional management service and have looked after my properties with great care and concern. I would like to appreciate the services of one of their team Ashley Duhart who assisted and did remarkable work in getting a difficult tenant to pay maintenance / repair charges before vacating. Her friendly demeanor and charm resolved the issue in a timely and quick manner. A great aaset to the Chase Buchanan team

15 de junio de 2026
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Ajay! We’re thrilled to hear about your positive experience with Ashley and our team. Providing excellent service and resolving issues efficiently is our priority. Your feedback motivates us to keep up the great work!

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