CHAX SOFTWARE, INC.Opiniones 

26
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

John was excellent he helped me unbelievable greatly did not spend extra time did what he needed and completed all my requests aligned the checks correctly added the Bank name in the correct place he... Ver más

Valorada con 5 estrellas sobre 5

This is the best technical service session I have ever had with a software vendor. John was extremely talented and knowledgeable about my issues with their software. Turned out it was a new security... Ver más

Valorada con 4 estrellas sobre 5

All in all, everything is fine. You might have some difficulty at first, especially if you haven't dealt with this kind of thing before, but in general it's really recommendable.

Valorada con 5 estrellas sobre 5

Vanessa was incredibly knowledgeable, friendly, and patient. She logged into my computer and knew exactly what to do and the steps to take to fix my problem. She gave my issue all the attention that... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software

Escrito por la empresa

Publisher of check printing software such as CHAX: check by phone/fax/email, as well as, MultiCHAX: check writing software. https://www.chax-store.com https://multichax.com


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

26 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(26)

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Valorada con 5 estrellas sobre 5

This is the best technical service…

This is the best technical service session I have ever had with a software vendor. John was extremely talented and knowledgeable about my issues with their software. Turned out it was a new security program on HP computers called Wolf that was the problem. He spent a very lengthy amount of time with me and resolved the issue. Also, I have used a few different check printing software programs and MultiChax is by far the best and easiest to use!

7 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chax Support is the absolute best #1

The people at Chax went above and beyond for us. John in tech support and his programming people took a file that we were unable to upgrade to our newest version of CHAX and managed to get it recovered and updated so we could just copy it into the new version and have all our transaction history moving forward. We were resigned to moving on without it and now we have it all recovered and installed in our new Chax version 10. I cannot say enough about how wonderful and pleasant the people are to deal with and even more without me even asking John took the initiative to ask his people to help solve our problem. They have a always been helpful but this was above and beyond. Cannot recommend them and John enough.

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Vanessa was incredibLE.

Vanessa was incredibly knowledgeable, friendly, and patient. She logged into my computer and knew exactly what to do and the steps to take to fix my problem. She gave my issue all the attention that it needed, and she made me feel that I am an important customer. Vanessa was GREAT!

5 de febrero de 2025
Opinión espontánea
Logotipo de CHAX SOFTWARE, INC.

Respuesta de CHAX SOFTWARE, INC.

Hi Howard,

Thank you for your kind words! We’re so glad to hear that Vanessa provided the knowledgeable and attentive support you deserve. Customer satisfaction is our top priority, and we’re thrilled that she made your experience a great one. We’ll be sure to pass along your appreciation!

If you ever need anything else, we’re always happy to help.

Best,
The CHAX Team

Valorada con 1 estrellas sobre 5

BEWARE…

Before you purchase the software BEWARE many banks require you to use a special ink for the baking info. Chax will not refund your purchase

14 de febrero de 2024
Opinión espontánea
Logotipo de CHAX SOFTWARE, INC.

Respuesta de CHAX SOFTWARE, INC.

Dear Monsey,

Thank you for taking the time to share your feedback with us. We understand your concern regarding the use of special ink for printing banking information and its impact on your experience with our software.

At CHAX, we strive to ensure our customers have all the necessary information before making a purchase. Our software is designed to work with MICR (Magnetic Ink Character Recognition) ink, which is a standard requirement by many banks for processing checks. This information is provided in our product documentation and on our website to help our customers prepare for their check printing needs.

We regret any inconvenience this may have caused you and appreciate the opportunity to clarify this requirement. While our refund policy typically covers issues directly related to the functionality of our software, we are committed to customer satisfaction and would like to understand more about your situation.

Please contact us directly at support@chax.com, so we can discuss your experience further and explore how we can make this right for you. Whether it's providing additional support to meet your banking requirements or discussing other possible solutions, we're here to help.

Thank you again for your feedback, and we look forward to the opportunity to assist you.

Sincerely,

CHAX Team

Valorada con 5 estrellas sobre 5

Awesome Support Personnel …

I have just had wonderful help from Vanessa this morning. My laptop died and I needed to print company checks. I had to transfer my Multichax to a new computer, which I did after Vanessa sent me my account information, but I still had trouble with my printer. She came online this morning at 7:00 am, her time, and has me back up and printing! I am a happy Multichax customer! Your Support People are awesome!! Five stars for Vanessa!!!👏👏👏

27 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

John Cinco and the Chax support team…

John Cinco and the Chax support team has been fantastic to work with. My computer recently suffered a reboot and several programs stopped working properly. The Chax support team was able to call and remote in to my computer to fix the problem quickly and provided information as to what they were doing along the way.

6 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

MULTICHAX GURU VANESSA

Hello, I'm not sure if I answered this survey, but I must say, if I could have given Vanessa 100 stars, I would. She has always been courteous and proficient in give assistance to us. No matter what, she always takes the time to assist. I have only been working with MultChax for the past 5 years, and I don't know where I would be if Vanessa ever left.
Her professionalism is off the chart and I would just like to thank her for all her assistance throughout the years.

Sincerely,
Sandra Garcia
Accountant

17 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

My experience today was perfect!!!!

My experience today was perfect, the agent that helped me was patient, professional, and very willing to answer all of my questions I had. I would totally recommend using this. #John Cinco!

30 de diciembre de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Your trouble shooting guide in the…

Your trouble shooting guide in the support section deals with chax but not multichax. The files are not in the locations cited in the instructions.

17 de diciembre de 2021
Logotipo de CHAX SOFTWARE, INC.

Respuesta de CHAX SOFTWARE, INC.

Hello Michael,

We appreciate your feedback, but if you can go to the support page, you will see both troubleshooting guides available.

Multichax
https://www.chax.com/support/troubleshooting-multichax/

Chax
https://www.chax.com/support/troubleshooting-chax/

Please share the page that you were looking at so we can update the information, if available.

We would appreciate a positive feedback if you feel that this has been helpful.

Thank you.

Valorada con 1 estrellas sobre 5

I could not get this to work

I could not get this to work. I contact customer service through the website and no one ever got back to me. I would not recommend. I feel like I've been scammed. And I did reply and no one called me back.

20 de noviembre de 2021
Logotipo de CHAX SOFTWARE, INC.

Respuesta de CHAX SOFTWARE, INC.

Hello Silvia,

We are sorry that are having issues. Our customer support is not open during weekends. We had responded to your ticket #2037753 the following Monday morning and have not received your reply.

We would appreciate if you would contact our customer support during normal business hours so we can assist you properly. You can reply to our ticket with your phone number and someone will contact you.

Thank you.

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