Despicable customer support
Received my 2 oil sprayers. One had definitely been previously used and smelled like sewage. The box had been damaged during opening. I contacted "customer support" (what a joke). This was their response:-
"We sincerely apologize for any confusion or frustration caused. After reviewing the situation, we can confirm that the liquid you noticed was simply product testing residue, which is harmless. These water droplets may sometimes have a slight odor during transit, but rest assured, the product is completely safe.
We recommend washing the product thoroughly before use, and it should be perfectly fine. Unfortunately, we are unable to cover the cost of sterilizing fluid or offer a replacement unit in this case, as the product is fully functional."
In other words they will do nothing other than take your money and offer you substandard goods. I've not used either item yet, and have little faith in them actually working. Do yourself a favour and avoid this company like the plague.







