Cherry Lane Garden Centres Opiniones 

On 29th April, my wife and I made a 3rd visit to our local Cherry Lane Garden Centre in Braintree. We've ALWAYS been regular customers during the Spring and Summer months and have always been pleased with our purchases. On 29th April, we had bought more plants, paid for them and gone out to load them into our vehicle. My wife then decided to go back into the store to view some of the indoor items before we left for the journey home. A little while later, she came out very distressed and tearful. As she had exited the store, the newly installed alarm system went off. A person, I now know to be the Manager, stopped her from leaving, took her bag and started to search it, in front of other customers. She took from one of the side pockets an item that she said had triggered the alarm. THE ITEM WAS NOTHING WHATSOEVER TO DO WITH THE STORE and when the Manager realised this, she just walked off, no apology, no nothing. I went back into the store, but the Manager was apparently then not about and so I spoke to one of the shop workers that had witnessed the incident. She said that the Manager had been "sharp" towards my wife before walking off. My wife is 73, she has a serious heart condition and has mobility issues. Most of the time she doesn't look very well. There are notices in the store advising that bullying of staff by customers will not be tolerated, but what my wife suffered at the hands of this manager was just that, bullying. I wrote to the Customer Care Team launching an official complaint - there was no response. I then tried to phone them, but couldn't get through because "all our assistants are talking to other customers." I then requested a phone call back - I didn't get one. I then sent a copy of the original letter by special delivery at a cost of £6.85. I thought that surely they wouldn't be able to ignore this, but that's exactly what they did - ignored it. I then wrote a letter to the Braintree Store on 13th May and hand delivered it. I was told the Manager was not about, but she would be informed that I had visited. I was offered an apology of sorts from the hapless individual who had the misfortune to see me. So, still no word from the Customer Care Team OR the Manager who perpetrated such an intolerable invasion of privacy on my poor wife. How ironic that the item that the Manager said had triggered the alarm system was with us when we originally left the premises to the load our plants into our vehicle without triggering the alarm. And again I had it when I left after speaking with the staff member - again no so called triggering of the alarm.

I absolutely love cherry Lane garden centre staff are very helpful and you can have a laugh with them Tracy & Sarah are great
The cafe is also a wonderful place and the price isn't to bad
Would highly recommend this place to anyone and I will 100% be coming back

Decent gear for the price, had an issue & took them weeks to resolve it, customer care is sloooooow but at least it exists.

Customer Service is non-existent within this Company. Emails are not replied to. Tried phoning FIVE times and after three minutes waiting the call drops on all the numbers one is advised to press to get to different agents. Left a message for a Call Back that was ignored too. I will be writing a letter of complaint to the Cherry Lane Garden Centre, CEO, Nick Rubins in case he doesn't know just what rubbish his Customer Care Dept is, as well as the Delivery company they use.

Placed a click and collect order, got a confirmation email, which said I would receive another email when the order was ready to collect. As their website said the product I ordered was in stock I expected a quick response, 4 days later nothing had arrived, sent an email to customer services which resulted in an automated response, another week has gone by and still no response! Can see why most reviews are 1pointers! Service is non existent

I ordered a gazebo in April, and paid for next day delivery, as I was going away shortly. I received an email 2 days later to say the delivery had been delayed. No dram, I thought. That’s the last I’ve heard from either Cherry Lane or DX Delivery. Despite trying to use their live chat, email support and phoning (hold system cuts you off, after 3 minutes). I wish I’d have read these reviews before ordering. Absolute shambles.

Trying to contact customer service about an online order. Online help is a chat bot and useless. So far racked up 3 hours waiting for them to answer the phone. Not surprised at their 1 star rating. Fuming.

You guys need to think about retaining your customers.
We wanted to get something to eat and drink in the cafe but as we had a dog there wasn't any seating available...I cannot understand how you think 4 tables is adequate for a "dog seating" area. I did notice only 2 of the tables occupants had dogs.
I won't be returning with or without my dog. I wouldn't recommend.

Ordered some more storage boxes as I was so pleased with my last set. However, they arrived and the corner of one of them is all cracked and very sharp. Not ideal as they are for my 3 year olds toys. Contacted them 4 times now, no response whatsoever. Sick of chasing this up just to be ignored each and every time.

I made a purchase over a two weeks ago and didn’t arrival. I have emailed twice but no response!!!! And the phone system is useless as no one ever answers. Delivery company useless!!! Don’t buy from here!!

Absolutely terrible. Do not use their website to order anything (be warned).

I ordered a garden planter that was meant to arrive assembled. No dispatch email was sent, a random text arrived with a delivery date which was then a no show. When the item did arrive it was not assembled, had no holes or bolts and there wasn’t any paperwork. The item had only just been painted and stunk the house out but was too tacky to remove from the box and it was raining outside so it couldn’t be put in the garden.

All attempts to contact this awful company have been ignored. I will now have to contact my credit card company to try and get a refund.

This company does not deserve to be trading!!

Customer services advised us that an electrical item we bought seemingly had a fault and could therefore be returned for a refund. After several emails they have now changed their mind and have accused us of damaging the item! They are not now prepared to even consider our request to return the item and have closed the matter. This is insulting and frustrating. We guess the customer services department is overwhelmed and/or under staffed and therefore they just ignore, fib, deny everything and don't answer the telephone!

Visited the cafe at cherry lane Barnett hill this was not my first visit but definitely the worst the whole place was freezing cold (had to keep coats on) we ordered breakfast approx 10.30 couldn’t have any thing fried a problem with gas so had loaded sandwich bacon,sausage and hash brown toasted also plated sausage bacon hash brown and brown toast we didn’t wait very long but the plated meal was cold I returned it to waitress who took it away and was returned in less than a minute the result was hard bacon hard wrinkled sausage hash browns warmish so left it and went to somewhere warm. Was the problem about the heating or trying to cut down on cost,

Cherry Lane Langford
Restraunt was poorly staffed and service was slow. Food was not of a good standard. Man came in with 2 dogs and sat in the restaurant. Don't know if the centre has a no dogs allowed in food areas.

Lovely meal at the restaurant, food has improved so much and staff really happy and attentive.

Just had a coffee in Langford Garden centre run by Cherry.Possibly the weakest and worst tasting coffee I have had in years.

Can someone respond to me please...I am trying since Christmas. No respond on messenger or emails. I have sent a video link of not working lights still no response

After emailing 3 times , leaving my number for a call back from customer service. Hanging on the line for 1/2 hour. I am still waiting for your company to sort out an order I am not happy about .
Appalling customer service 💯 won’t give you anymore business.

Orderd 4 pack of storage boxes x3. Expecting 12 boxes only received 3. Emailed customer service, basically the response is saying I'm lying. Customer services not intrested in sorting it out. The replys were from someone called Zara. Awful experience, will never use again.

Ordered 8 large plastic boxes, cheap price but nearly £20 for next day delivery. Ordered on Sunday so expected Tuesday, no problem.
My daughter had to wait in for them and when they turn up there's only 4. Ring customer service, get through to Darren who tells me to wait till 3oclock to see if other 4 arrive and he'll look into how many were sent, they don't turn up so emailed explaining this and as I had not received them I'd like half my postage money back.
No reply do tried calling and spent well over an hour on hold not even speaking to anyone.
Eventually got a reply saying that next 4 will be sent out next day and I'd receive them Thursday and no chance of money back as it's not guaranteed next day.
I explained that it was nothing to do with DPD and was their mistake and I want partial refund and want a call from a manager. Surprise surprise still no call back.
Seems a bit of a joke company reading other reviews.
Left 2 stars as boxes are cheap just a shame about customer services