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Chery Industrial Opiniones 197

TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... Ver más

Valorada con 5 estrellas sobre 5

As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Deli... Ver más

Información sobre la empresa

  1. Área industrial
  2. Proveedor de inodoros portátiles

Escrito por la empresa

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

Escrito por la empresa

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

Información de contacto

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4,0

Muy bueno

TrustScore: 4 sobre 5

197 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 35% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 4 estrellas sobre 5

Almost Perfect

Everything was pretty well done. Simple to put together. A couple of parts did not align so well and need a persuasion tool to help it fit together.
I would check check some of the pins to make sure they allow for the pins to properly go through.

17 de marzo de 2026
Valorada con 3 estrellas sobre 5

Poor customer service

I got conflicting info from agents on my shipping. Emails to customer service were never answered. Customer service was not helpful on product questions. No assembly instructions were provided in the crate. I had to look them up online and even then the assembly was difficult. Owner's manual didn't tell what oil to use or how much to add. No mention of the 2 zerk fittings either. The products seem to be of good quality, but I haven't tested the chipper. I need a high altitude kit. Customer service couldn't answer any questions about the high altitude kit.

16 de marzo de 2026
Valorada con 5 estrellas sobre 5

As of this date I haven’t unpackaged or…

As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Delivery was quick and the delivery service sends you messages to notify you of your delivery. It has been a pleasurable and easy process dealing with chery industrial. I will most definitely buy again.

12 de marzo de 2026
Valorada con 1 estrellas sobre 5

Rude

Rude. Customer service is rude and uncompliant. When asking questions, I received attitude like I should know the answers, when asking for delivery or eta status, again attitude and as if I was bothersome. When asked to speak to a manager the manager stated she heard the entire conversation and didn't believe the employee was being rude.

3 de marzo de 2026
Valorada con 5 estrellas sobre 5

Excellent bucket

We bought a rock bucket. It's great we are using and loving it. Pick up went smooth, they loaded it up for us without a hitch. Thanks.

6 de marzo de 2026
Valorada con 5 estrellas sobre 5

Needed the fence connections

Needed the fence connections. It took an expected period of time, all good. Steven, who is no longer in the parts dept. is gone. He did a great job with his communication. My parts came from China and we have to maneuver around the Chinese New Year celebration delay. Thank you, Jim

6 de marzo de 2026
Logotipo de Chery Industrial

Respuesta de Chery Industrial

Hi James

We apologize for any inconvenience this may have caused. If you have any missing parts, please contact our after-sales support at Parts@cheryindustrial.com to resolve the issue. Have a nice day!

Valorada con 4 estrellas sobre 5

Product was crated well for shipping.

Product was crated well for shipping.
Conveyor seems to work well while running.
Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil type for hydraulic system.
Also, the max height is only achieved by raising the table above the hooks, which is ok, but resetting to a lower height required a lot of strength by slacking the winch and manually lifting table and switching hook positions at the same time. Aside from that I was able to assemble in 1 day by myself with the use of a small machine to lift table onto chassis and sling into position to install mounting bolts on bottom of table.
I look forward to putting this to use.

9 de marzo de 2026

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