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ChocZero Opiniones 

16
•
TrustScore: 3.5 sobre 5

3,4

Tienda de chucherías
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Información sobre la empresa

  1. Tienda de chucherías
  2. Chocolate artesanal
  3. Fábrica de chocolate
  4. Tienda de chocolate
  5. Tienda de golosinas
  6. Mayorista de golosinas

Escrito por la empresa

A candy shop making zero sugar chocolates, cookies & more 🍫 Traditional small batch candies made gluten free. Monk fruit sweetened 🌱

Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

16 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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3,4

Todas las opiniones

(16)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have been ordering from Choc Zero for…

I have been ordering from Choc Zero for years now. Everything usually comes in great shape. They ship with ice packs and insulated bag. This time, even though it wasn’t on my doorstep long, 3 of the bark bars were melted and the ingredients separated. I got a text message (I’m signed up to receive those) about a sale code for my next order. I let them know about my disappointment and they made it right by refunding for the bars that were affected. Great experience! Very responsive which is not usual these days! Love it!!

15 de julio de 2026
Opinión espontánea
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Respuesta de ChocZero

Thank you so much for your review! We're sorry to hear that a few of your bark bars didn't make it through the heat. While we do our best to protect meltable products with insulated bags and ice packs, summer temperatures can still sometimes get the better of them during transit.

We're glad our customer support team was able to make things right quickly. Thank you for taking the time to share your experience—it truly means a lot to us. 🧡

Valorada con 3 estrellas sobre 5

First time order

This was my first time ordering from Choc Zero. I had high hopes. Gluten free and Sugar free? That's perfect for someone dealing with SIBO. I loved the Marshmallows. I will be making some rice krispy treats with those. But everything else had an after taste or tasted pretty bad. Maybe I'll get used to it? I don't know! I am very happy that I found gluten free and sugar free snacks. For that reason I might order again?

29 de junio de 2026
Opinión espontánea
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Respuesta de ChocZero

Thank you for giving us a try and for sharing your feedback! 💙 We're so glad to hear you enjoyed the marshmallows—we hope those Rice Krispy treats turn out amazing! We actually have a tried and tested recipe on our website if you would like to check it out - https://www.choczero.com/blogs/recipes/keto-marshmallow-crispy-treat

As for the other items, we understand that everyone's taste buds are different, which is why we have a 100% satisfaction guarantee. It's very possible that you will love the other products just as much after giving them another go but if not, we've got you covered. Just reach out to our support team, and we'll make it right.

We hope you'll find a few more favorites if you decide to order again. Thanks again for your support! 💛

Valorada con 1 estrellas sobre 5

Order issue and no CS

Recently had an issue with an order and contacted ChocZero. They responded with a refund email and an e-gift card. No email response with an apology or "thank you for letting us know, we'll look into it", absolutely nothing.
Remember back in 2021 when you would place an order, they would send a thank you email, talk about how busy it was getting as their business ramped up and they were expanding? Well, that level of care and customer service seems to be gone now.
My friend introduced me to their chocolate, I would send her occasional packages for b-days, holidays, or just because. I like their products but I am more about customer service. If it's not there, neither am I. I've been in CS for the better part of 30 years and it's important, more important than any product IMHO. I've always used the reference that I can go to the best restaurant in the world with food that is off the charts but if the CS is bad, I won't be going back.

3 de junio de 2026
Opinión espontánea
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Respuesta de ChocZero

Thank you for your feedback. We're sorry to hear that you came away feeling disappointed.

As our company has grown, we've worked hard to maintain the personal touch and our customer service team personally responds to every inquiry, so we were surprised to read that you didn't receive a reply beyond the refund and gift card notification. It's possible our response was filtered into a spam or junk folder, as we always aim to acknowledge concerns and answer questions.

That said, what matters most is your experience, and we understand why you were disappointed if it appeared that your concern was resolved without any personal communication. We never want customers to feel ignored. If you can't find the reply from us, please reach out to our support team at support@choczero.com and we will look into this further.

We truly appreciate your support over the years and are grateful that you've shared our products with friends and family. 🍫

Valorada con 5 estrellas sobre 5

I just received my order of bark bars…

I just received my order of bark bars and jollies cookies. They are heavenly delicious! I love the packaging and the nice tote with ice packs it came in too! I am a customer for life! Ty, ty

26 de mayo de 2026
Opinión espontánea
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Respuesta de ChocZero

Thank you so much for your kind review! 💕 We’re absolutely thrilled to hear you’re loving the Chocolate Bark and Jollies! 😊

We’re also so happy to hear you loved the complementary cooler and ice packs. We put a lot of care into making sure everything arrives in great condition.

Thank you again for your support! 💖

Valorada con 5 estrellas sobre 5

Had a problem ordering and got angry

Had a problem ordering and was going to leave a bad review. However, I put my big boy pants on and waited patiently for support to get back to me via email. Choc Zero took care of my issue and I am happy to say I will be a return customer buying more guilt free chocolates in the future. Thank you Choc Zero!

4 de mayo de 2026
Opinión espontánea
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Respuesta de ChocZero

Thanks so much for your review! We know ordering issues can be frustrating, which is why we have a great team on hand to help with any issues quickly. We are happy to hear everything was resolved and that you’ll be coming back for more goodies. Thanks again for your support and kind words! 🍫

Valorada con 5 estrellas sobre 5

These products are amazing

These products are amazing! Until now I've never found low carb products that taste great, have great texture and zero side effects like so many of the other ones out there. I also want to say that the negative reviews of this company seem petty and unjustified, based on my personal experience.

26 de abril de 2026
Opinión espontánea
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Respuesta de ChocZero

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’re enjoying the taste and texture of our goodies 🍫

We truly appreciate you taking the time to share your experience and supporting us. 😊

Valorada con 1 estrellas sobre 5

The size of the product has decrease majorly.

The products are pretty good but the product has shrunk in size....Big time. I use to order 100 to 200 dollars a month. I can not afford to pay this for such a small amount of product. the Jollies blew me away. I had some old ones and we compared. It is crazy what they are doing. Choc zero let me know when you back to normal size and I will buy them again. Until then sorry I can't afford you. I will let my friends and family know also.

17 de abril de 2026
Opinión espontánea
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Respuesta de ChocZero

Thanks for taking the time to share your feedback 💕

I wanted to first reassure you that our products have not shrunk. While the number of cookies per box has changed (from 20 to 16), the total weight hasn’t. We recently updated the recipe so each cookie contains significantly more chocolate—we actually doubled the chocolate filling in the Jolies based on customer requests. Because chocolate is heavier, 16 of the new cookies weigh the same as 20 of the previous version.

So while the count is lower, you’re still getting the same 8oz of product—just with a richer, more chocolate-filled experience. We’ve also kept pricing the same despite chocolate being a more expensive ingredient.

We always listen closely to customer feedback, and the changes we made to the Jolies came directly from what people told us they wanted. That said, we understand that changes can feel frustrating, especially when you’ve been a loyal customer, and we truly value the support you’ve shown us in the past.

We hope this helps clarify things, and we appreciate your support. 🍫

Valorada con 5 estrellas sobre 5

Delicious products!

I've been buying choczero for years and always forget to write a review! They have tons of awesome products. My top favorites are the carmels, marshmallows, freeze dried marshmallows, fruit chews, and milk chocolate almond bark that I think they quit selling because I can no longer find it. Their syrups are awesome, basically any chocolate candy is awesome. The only thing I could do without is the candy bars and cookies.

6 de febrero de 2026
Opinión espontánea
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Respuesta de ChocZero

Thank you so much for leaving a review! 😊

We’re so happy to hear you love our goodies. And good news — the milk chocolate almond bark is still being made and is available on our website right now! 💛

Thanks so much for your support, it really means the world to us. ☺️

Valorada con 1 estrellas sobre 5

They lie

Choczero states they will make any order right if you are not satisfied. They call it a “happiness guarantee” 🙄. Contacting them will only result in them insulting you and finding a reason not to honor their “guarantee”. If they lie about their stated guarantee, makes you wonder what else they are lying about…

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I asked them to provide a certificate…

I asked them to provide a certificate confirming that the chocolate contains no sugar (important for diabetics). Instead of sending proof, they replied that they had no such certificate and then canceled my order with the reason “fraud.” That is highly suspicious behavior and raises serious concerns about what they might actually be putting in their chocolate.

8 de septiembre de 2025
Opinión espontánea
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Respuesta de ChocZero

Thank you for your review. We wanted to clarify, all of our ingredients and full nutritional information are clearly listed and accurately detailed on our website. We are always transparent about what goes into our products so customers can make informed decisions.

Your order was not cancelled due to your question about ingredients. It was cancelled because the purchase was identified as intended for unauthorised commercial use, which is against our terms of sale.

We take product transparency very seriously and all ingredients are clearly displayed on our website and packaging.

Valorada con 3 estrellas sobre 5

The 92% Dark Chocolate is rich

The 92% Dark Chocolate is rich, smooth, and surprisingly tasty for such a high cocoa content. But the packaging? Way over the top. It's individually wrapped in layers—plastic, foil, and a fancy outer box that feels more like a gift than a grocery item. For a product that feels like it should appeal to eco-conscious consumers, the waste is disappointing. Delicious, yes—but it leaves a bad taste when you see how much trash is left behind.

15 de julio de 2025
Opinión espontánea
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Respuesta de ChocZero

Thank you so much for taking the time to share your thoughts — we’re truly glad to hear you enjoyed the rich flavor of our 92% Dark Chocolate 🍫

We completely understand your concerns about packaging, and we appreciate you raising them. Our decision to individually wrap each piece is very intentional. It helps with portion control, keeps every piece fresh until the moment you’re ready to enjoy it, and makes it easy to pop one into a lunchbox or purse for a treat on the go — without needing to open (and finish) the entire box at once.

That said, sustainability is incredibly important to us. The outer box, inner tray, and foil wrappers are all fully recyclable. The only component that isn’t currently recyclable is the thin film that seals the tray.

Thank you again for your honest review and for supporting our chocolate 💛

Valorada con 4 estrellas sobre 5

Great Products, Shipping Issues, But Excellent Customer Service

I absolutely love all of ChocZero's products, including their chocolate, candy, cookies, jams, and syrup! Everything is delicious and perfect for my low-carb lifestyle. Unfortunately, my recent order arrived melted due to slow shipping with USPS. It took too long to arrive, and the chocolate was affected. However, their customer service was fantastic—they quickly issued me a refund for the melted chocolate. While I hope they offer better shipping options to avoid this in the future, I’ll definitely continue buying from ChocZero because their products and service are top-notch!

1 de septiembre de 2024
Opinión espontánea
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Respuesta de ChocZero

Hi there! Thank you so much for your review! 💛 We’re absolutely thrilled to hear how much you’re enjoying our products and that they’ve been a great fit for your low-carb lifestyle.

We’re truly sorry that your order arrived melted due to the USPS shipping delay. While we do our best to mitigate against this by adding ice and insulation, delays—especially in warmer weather—can sometimes take a toll. We completely understand how disappointing that can be.

That said, we’re so glad our customer service team was able to make it right quickly! Taking care of our customers is just as important to us as making delicious treats.

Thank you again for your continued support—it truly means the world to us! 🍫✨

Valorada con 4 estrellas sobre 5

ChocZero Pumpkin Spice Syrup--Lots of Nutmeg!

I love pumpkin-spiced coffee in the Fall and was very excited to see ChocZero offer a monk-fruit-sweetened-only syrup in such a large bottle (25.4oz/750ml) at only $8.99. When I tried it, I expected a full pumpkin flavor, which it has, but I didn't expect as much spice. So this syrup has a lot of nutmeg! I learned to use it sparingly (about 3/4 capful per 12 oz mug), and the pumpkin and spice evened out better. Overall, I would remind anyone using it that it has a FULL spicy flavor. If you really like cinnamon, ginger, clove, and nutmeg, then you will love Pumpkin Spice Syrup! But I would repeat -- be aware of the strength of the nutmeg and clove and use sparingly. It has a smooth pumpkin flavor and a tangy spice flavor, but a little bit of this syrup goes a long way. So the concentrated spice just basically makes your bottle last longer! (I subtracted one star for the cups of coffee I threw away while learning to use a lot less of this syrup than other ChocZero syrups.)

25 de agosto de 2024
Opinión espontánea
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Respuesta de ChocZero

Thank you so much for your thoughtful review! We love hearing from fellow pumpkin spice fans. We wanted to create a syrup that hits the classic Fall flavors of cinnamon, ginger, clove, and nutmeg but totally understand everyone's taste buds are different so apologize if it was a little too spicy for you.

For anyone trying it for the first time, we recommend starting with 1 teaspoon or less, then adjusting until you find your magic sweetness/flavor ratio.

We’re sorry a few cups were sacrificed while finding that sweet spot, but we’re so glad you stuck with it and found a balance that worked for you.

Thanks again for sharing your experience ✨

Valorada con 5 estrellas sobre 5

I love ChocZero!

This company has great products, and their customer service is amazing. They go above and beyond to make sure their customers are satisfied. I have been ordering chocolate from them regularly for about a year and a half and have never had a bad experience. This is truly my favorite company to order from.

5 de abril de 2024
Opinión espontánea
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Respuesta de ChocZero

Sorry it took us so long to reply. We hadn't realized TrustPilot were gathering reviews. Thank you so much for your kind words! We’re thrilled to hear that you love our products and customer service. It means the world to us to have such supportive customers. We look forward to continuing to bring you delicious treats! 🍫❤️

Valorada con 5 estrellas sobre 5

Great stuff

I really enjoy this company and their products. I purchase from them regularly. The shipping is fast and the customer service has been responsive. It is like a little treat for me to place an order there. I really appreciate that they sweeten with monk fruit and product quality seems to be important for them. I also like that they are trying to fill a major gap in the market where more keto products are needed and they are always coming up with some new product I didn't know I needed.

24 de noviembre de 2023
Opinión espontánea
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Respuesta de ChocZero

Hi there! Sorry it took us a little while to reply, we've only just discovered TrustPilot was receiving reviews for us! ⭐️

We really appreciate you sharing your feedback. It’s so great to hear that our products feel like a little treat—that’s exactly what we hope for. We’re always experimenting with new ideas too, so it’s amazing to know it’s hitting the mark. Thank you again for your support, and we hope you will continue to enjoy all our goodies. 🍫

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