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Choicehandles Opiniones 

155
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I have rated these as 4 star due to delivery issues which was no fault of choice handles. Royal Mail damaged the parcel and didn’t deliver it. I had to contact choice handles who sent a new set out st... Ver más

Valorada con 5 estrellas sobre 5

Highly rate this company, been ordering for a while off them and I got my order in late for myself and they replied to every email and got my order out in time for me Thank you

Valorada con 5 estrellas sobre 5

Very helpful in getting the correct pair of handles (one type had a grub screw on both handles, the other did not. We wanted the former). Amazingly quick delivery. Helped with out maintenance of a Sco... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service. Having ordered online on a Friday evening, I wished to alter my order prior to dispatch. I was able to talk to someone directly on the Monday morning, who was able to assis... Ver más

Información sobre la empresa

Escrito por la empresa

With over 45 years’ experience in the ironmongery business, there is nothing we do not know about door furniture. We are available to assist with all the detailed product enquiries associated with the specification of door handles & hardware. We can provide specialist knowledge regarding planning, master keying and advice concerning all architectural ironmongery requirements. Whether you are looking for just a set of door handles or have a large project that needs guidance, scheduling and pricing, our experienced dedicated team are more than happy to help with your enquiry We offer a vast wealth of product knowledge, competitive pricing and understand the importance of suppling quality products to our customers on time and in full. If the is anything you need us to help you with give us a call on 01745 610060

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(155)

66 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 1 estrellas sobre 5

Poor return and refund process

The return and refund process is extremely slow and the cost of postage (£4.80) is not refunded. So, I ordered two items on 5 September, returned the order (another £4.05 postage) to their premises on 15 September, had to email to chase the refund twice after broken promises and even now I’m still having to wait up to a further 10 days for the refund to reach my bank.

All in all, this experience has been a waste of time and money so unless you really know the product you’re ordering well, I really wouldn’t use this company as the returns process simply isn’t adequate for online selling.

28 de septiembre de 2025
Opinión espontánea
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Respuesta de Choicehandles

Hi Ann

We clearly state on the website that we dont offer a free returns service and it's the customers responsibly to send the goods back that are not required.

We advise that refunds can take up to 10 days to process as we can sometimes get a large number of items returned back to us.

I can see from our system that we received the goods back from you on the 15th and a refund was issued to you on the 22nd.

As your refund has been issued, i cannot see why it would take an additional 10 days to get your money back as once the refund has been processed, it would usually arrive back in to your account within 24 hours. If the bank is holding your money for this long i would suggest to contact them as there is no reason on this end for the hold up.

I feel this review is unfair, as we clearly followed the proceed on our website and feel the only reason you can justify leaving a bad review is that you had to pay the postage to return the goods.

If you would like to discuss the matter further, please give us a call.

Valorada con 3 estrellas sobre 5

Quite expensive knob poor design

Quite expensive knob, design poor as cant see to line it up when fitting

27 de agosto de 2025
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Respuesta de Choicehandles

Hi Laura

Thank you for your review.

If you have an issue fitting the handle, please get in contact as we will be more than happy to guide you.

I am little confused about the comment regarding the design as each door knob has an 8mm spindle bar hole on the back of each knob which should be easy to fix to to spindle provided with the knobs, there may be an issue with the latch that was already fitted to the door.

If you would like to discuss further please give is a call.

Kind Regards

Simon

Valorada con 5 estrellas sobre 5

Easy to use website

Easy to use website, easy ordering system, good price, prompt delivery, received advice on delivery date and time and well packaged

28 de agosto de 2025
Logotipo de Choicehandles

Respuesta de Choicehandles

Hi Paul

Thank you for the positive feed, we really appreciate your business and hope to deal with you again in the future.

Kind Regards

Simon

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