CIMA Opiniones 

Website is awful. Every year same old issue with trying to renew membership. Everyone in my office the same. No response to messages/calls. Please sort it out CIMA.

Been a member since 2005. The service to members is just appalling. You cannot speak to a person to get help. The wait times on the phone are in excess of 1 hour, then if you're lucky enough to actually get through to a person, they say they can't help you anyway and tell you to use the "chat function on the website". Whenever you try to use the chatbot, an advisor is NEVER available to speak with you. I've been trying for 3 months to sort my membership out. (I'm pregnant and require a reduced fee due to taking 1-year mat leave) They have no email address for you to contact them. Just awful.

For the last 3 years, I have had terrible trouble renewing my membership, the portal is awful and repeatedly crashes. CIMA to me now, is a black pit where my money goes each year that causes me stress and contributes nothing to my career as a professional accountant and treasurer.

The way you treat your members is an utter disgrace.

Horrific experience trying to contact CIMA support.

Always seem to have issues with my membership renewal.

This time round I'm unable to download my invoice. On the one occasion I got through to a human via Chat the agent (Charlene) did not understand my issue and rudely closed the session before I could do anything else.

The system keeps crashing on payment (I have used two payment methods). It is now saying my credit card provider is saying too many attempts. I appreciate maybe loads of people are trying too renew but surely CIMA should be prepared for this time of year to be busy.

Membership renewal problems

I have been a CIMA member for many years and I'm pleased to see I am not alone in having problems renewing my membership this year. For help there appears to be no email contact available, the designated telephone number reverts to a strange American message and the Chat facility is not working. Not a great advertisement for the profession.

Website is hopeless, unable to renew my membership, cleared browsing data, tried multiple devises and web browsers, tried calling, emailing, web chat and nothing. Looks like my membership will lapse as I've been trying unsuccessfully to renew my membership since November. What a joke. Not worth the hassle or the cost.

Been a member for years, problems using the website are nothing new but this year it's been harder than to renew than ever.
I haven't received a reminder and heard other members confirming the same.
Anyway logged on, payment failed twice by both card and PayPal.
Suggests try the Chat bot which says the office is closed. 3pm on a working day!!
Come on CIMA, this is inexcusable, we are busy people and don't need this extra hassle.

As I am no longer working in finance i wanted to resign my membership.
I emailed an address that was working fine 12months ago "remissionsataicpa-cima.com"(. I received an automated reply saying this email didn't work any more but that a case had been raised, this was quickly followed by another email saying the case was closed (with no action) but saying a new case would be opened. An email then arrived with a new case number but nothing has happened since. In order that I can sort this before the end of December, I then tried to use the Chat function however despite trying about 10 times am constantly being told that all advisers are busy.
I then called the support team but after waiting for 15 mins was told that they were not able to handle resignations of membership that, and I had to use the chat functionality via the website...I have tried a few more times but still can't get through to an adviser :(. CIMA should be setting world class standards for business processes not demonstrating how not to run a membership management process. It would be helpful to be able to either email or call to discuss such matters. I know that I would need to return my certificate however there is no information on the website about this or where it should be sent.

My membership renewal at CIMA has gone smoothly for 50 years. This year I had no renewal reminder by email or post.
So I logged on to the new website. Few of my details appeared on my profile and had not been copied across from the old system. However, the website said that from the coming year, as a longtime retired member, I would be able to renew at no fee. However, when then moving to the next step it said the renewal fee was £76 but I was not able to proceed any further on the website anyway.
The helpline person then also tried to carry out the renewal and found the same issue. This problem seemed new to her and yet many thousands of retired members must have already come across this problem.
CIMA have to revert to their previous system or contact Salesforce and get a decent membership system.

Awful management. Customer service department needs looking into quite clearly. Nobody knows any answers. Takes weeks and weeks to be told the same thing - to wait a bit longer. CIMA are lucky to have a 1.5 star rating, it would be 0.5 if choosing 0 stars was an option.

CIMA appear to be in total chaos and disorganisation . Terrible website. Have lost all of my records and financial transaction history. No advisers are currently available to help. They used to be a respected body but do not currently give any confidence and really, if I wasn't tied in by having to keep up my professional qualification, I'd have abandoned them.

It's ironic that they examine organisational management theory.

Awful website. I tried to pay my membership subscription for next year today and the website wouldn’t take any card details, after trying more than one. All I got was “oops!” Called and got to speak someone that I didn’t understand and who I doubt understood me, wanting me to pay over the phone I think. I need the email confirmation to be able to claim it so I’m not risking it. I was told that they are aware of the issues. Not a hint as to when those issues will be fixed though.

The worst customer service I have ever received. Still chasing a refund after 3 weeks. They don't reply to emails, don't call you back when promised. I don't even want to study anymore with CIMA after this atrocious customer service.

I have been waiting over a month for my PER dashboard to work. I filled in one section and the dashboard crashed over a month ago. After ringing almost everyday to get it resolved, it was finally fixed by the IT team 4 weeks later, only for me to fill out one section and for it to crash again. The people on the phone can’t do any thing other than escalate the issue and no one seems to look at it until some time later. This issue has stopped me from attaining a bonus from my company! Poor customer service and even worse IT team

As other reviewers have said the website is awful and CIMA appear to be in meltdown. Booked my course through Kaplan (who work fine), but need to register with CIMA. Firstly the website is un-navigable, secondly it crashes (logs you out, won't allow you to progress, fails to take payment), thirdly the process is confusing as not only do they want an enrolment fee, they also want you to pay an exam fee in advance (but not your first exam, the second one, why no-one knows), nowhere is this explained so it just looks like they're adding a random course onto your cart.

They don't answer emails (ever). I did manage to speak to someone, but he wasn't able to do anything. Allegedly someone will ring me back to take payment...

Anyway I'm having serious doubts about continuing, CIMA are clearly incompetent and unprofessional, which is fatal for a professional body. Perhaps it works better for US AICPA members, but for UK students I'd suggest looking elsewhere.

How do I fill in a negative rating. I’ve paid my membership fee and have taken time off to prep for my P1 exam. I now am aware that the website has changed and is a joint venture with AICPA. What a bloody joke. Bring back the old website. I cannot find a transcript of the subjects I’ve passed, booking an exam is opening a page that says page cannot be found. No where does it reference my student number only my email address. Furthermore I’m not getting any other material emailed to me from CIMA as in the past but rather from third party service providers like Asantri, BPP. I’d suggest someone at CIMA contact me. I want to download mock exams and write asap but a stressing with this inadequate website.

Seems Cima have had a meltdown. I haven't been able to book an exam for 2 months due to website problems. Emails are unanswered, no proposed solution.

Worst organisation I have ever dealt with. unfortunately my professional qualifications and therefore my livelihood are dependent on them.
They have already cost me a significant sum by having to delay my job search.
Now I have found a job they are unable to provide a certificate to prove my membership.
Unfortunately we are unable to vote with our feet, but please dont embark on CIMA studies

If I could give no stars I would.
It feels like they are just after your cash! For reasons beyond my understanding, I had to buy the first 2 exams rather than just one (not policy, due to an error on their website). Then I couldn't access the first exam due to computer issues, they were no help. I am waiting to find out for sure but assume that I will have lost my exam fee of over £100. I thought this was respected and valued qualification. The customer service is none existent and it feels almost fraudulent.

I've passed all my exams and passed experience requirements on 1st June, since then I've called customer services 9 times because I still haven't received my membership certificate and I am told repeatedly that I simply need to pay on the website but, having paid already I keep being told that there's a problem with the website. I was also told by one person from customer services that my certificate had been dispatched only to be told by another that it hadn't and I need to pay still. Every time I ask I'm being told it's 'being looked into ' and then nothing happens and I just get ignored.