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Irish Citylink  Opiniones 

170
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I booked for the 14:30 to Dublin airport route on Saturday 1st August, departing Galway city. Arrived early. The young staff members who were on the desk were so obliging. They took the time to expl... Ver más

Valorada con 2 estrellas sobre 5

I took the 923 from Galway to Clifden at 10am this morning. The driver scanned my ticket with “canal bridge” as my endpoint. I should clarify I’m a tourist visiting Ireland for the first time and taki... Ver más

Valorada con 1 estrellas sobre 5

Dublin to Cork 4th of July 2026. Driver fell asleep at the wheel TWICE, swerving into lane all you hear is bus going over cat eyes rang the gardai no show got replacement bus for 70 ppl strsnded on t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We took the 8.45 City Link bus from Galway Coach Station to Dublin City Centre this morning. We had a really lovely woman (lady) driver. From meeting her as we got on to our departure exactly 2.5 ho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de autobuses

Escrito por la empresa

Citylink is one of Ireland’s leading coach operators, providing reliable, comfortable, and affordable transport across a nationwide network. The company connects key locations including Dublin City and Dublin Airport, Galway, Cork, Limerick, Athlone, Castlebar, and wider County Mayo, making travel easy for commuters, visitors, and business travellers alike. With a strong focus on customer experience, Citylink operates modern coaches equipped with onboard amenities such as WiFi, spacious seating, and charging points, helping passengers stay connected and comfortable throughout their journey. Frequent daily services offer flexibility and convenience across popular routes. Citylink is committed to delivering a safe, punctual, and high-quality service. By continually investing in its fleet and listening to customer feedback, the company strives to provide a dependable and seamless travel experience for everyone.


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3,5

Medio

TrustScore: 3.5 sobre 5

170 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(170)

73 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Have been using this service for years…but,

Update to reply from Citylink: it was the Friday last 12.30 from Dublin city to Cork and return on Sunday at 2.30. No Wifi but, more importantly, the issue of no running water in toilet has been an issue for years.

Have been using this service for years and always reliable and on time. However, increased prices and an aging fleet make it less attractive. I'm typing this on the Dublin to Cork afternoon bus on 12 June. No Wifi and, far worse, no water in the shabby and smelly toilet. Lack of water facility has been an issue for many years and is a serious matter of public hygiene. Disgraceful with the prices now being charged but also something that's a basic essential.

12 de junio de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Thank you for your feedback. We're really sorry to hear about your recent experience, particularly the issues with onboard facilities and cleanliness , we understand how important these basics are, especially on longer journeys.
We’d really like to look into this further for you. Could you please contact us at info@citylink.ie with more details of the service you were travelling on ( time and your booking ID )? This will help us investigate the matter thoroughly with our operations team.
We appreciate you taking the time to share your experience and hope to restore your confidence in our service.

Valorada con 1 estrellas sobre 5

Unnecessary comments.

Unnecessary comments about alcohol consumption on the 2am bus from Castlebar to Tuam on 07.06.26. At 2 in the morning, clearly I intend to get on the bus and make a racket instead of fall asleep peacefully for an hour. Gets right on my nerve when you judge the book by the cover. Lose the attitude man, I'm human too.

7 de junio de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Sean, we’re sorry to hear you had a negative experience. We’ve requested some additional details so we can follow up. We also note that announcements are often made, particularly on late services, when incidents are more likely to occur, as a reminder that alcohol, along with any other prohibited items, is not permitted onboard. This applies to everyone using the service.

Valorada con 2 estrellas sobre 5

We booked our tickets for 11 o clock

We booked our tickets for 11 o clock. A message and email confirmed our time for 11 . We arrived at the bus at 10:52 the bus driver refused to let us on despite the fact we'd each paid 22 euros. He was unapologetic, rude and Aragont. Very disappointing. We eventually got a bus 2 hours later the bus is quit unhygienic. Bus Eireann and Expressway are much better and have nicer staff then this crowd.

23 de mayo de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Hannah, thank you for reaching out, we require passengers to arrive 10 minutes before departure to ensure swift, safe boarding and a timely departure. If booked passenger does not arrive before this window we will accommodate stand by customers. Its disappointing to hear that a member of the team was rude as our expectation is that all our team be polite, courteous and kind.

Valorada con 2 estrellas sobre 5

Want to wait in the cold for an hour

Want to wait in the cold for an hour a bus to barely show, if even? WELL LOOK NO FURTHER.

Citylink is the worst is not the most shattered bus service in all of Ireland. You honestly could probably get a turtle from your local pet shop that would be more accurate on time for arrival.

Every bus from Dublin to Galway is nearly one hour late. Let alone the FAKE arrival times you are given on the site.

You are better off with Bus Eireann. HONESTLY. Unless you like to piss away time, money and really enjoy the cold.

You might not have a toilet on board with Bus Eireann. But at least your bus will actually show up up and arrive on time.

LEGIT THE BIGGEST TIME WASTERS.

20 de mayo de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Mark, we are sorry to hear that you had a negative experience travelling with us. We understand that some of our services are met with delay due to heavy traffic congestion along the routes especially departing Galway city at peak times and along our Multistop routes. We would be happy if you could provide more specific details to when you were affected.

Valorada con 1 estrellas sobre 5

When you offer a service to the airport…

When you offer a service to the airport and you can not deliver the service that was booked and paid in advance, you don't send a message saying you are sorry for the inconvenience .People are relying on your transport to catch a flight .the best thing to do is to find a solution like a little detour of a non stop bus to collect the passangers. 230 euro I had to pay to get a taxi to the airport 17/05/2026 763 service 12:30 from kinnegad to DA .Horrible experience!!! In an era of technology and communication you failed terribly

17 de mayo de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Juliana, we were sorry to hear that you had a negative experience, unfortunately our services are affected by circumstances beyond our control such as traffic, congestion, accidents, protests. We advise all our passengers to add additional time to their journey plans along with the recommended time advised by your airline. We always strive to contact passengers of a delay but may not be able to do so if the issue is occurring in real-time with little information supplied to us. We believe this was explained in correspondence between you and our Customer experience Team. We know this was frustrating for you and will endeavour to provide further details for our customers. We hope you have a better experience should you wish to travel with us again.

Valorada con 5 estrellas sobre 5

On the 28th of December 2025 me and my…

On the 28th of December 2025 me and my family were returning from Lapland, there was five of us including a 2 year old and a 5 year old. It was my first time booking for a few of us together, I booked the Air coach for inbound. I had forgotten to book outbound from Dublin Airport to Cork was not to worried as the Air coach was always there as a walk on as well if there was room. Got there in early morning and no Air coach service and taxis was outrageous to Cork, my bank cards froze in the airport no idea why and had no cash on us.

Ok it was a bit unplanned on my part for the home bound my mistake I was very upset as we were stranded with the babies at all hours. When the first bus came in after hours of hanging around the airport exhausted it was City Link. When I explained our situation to the bus man he was foreign national native we did not get his name, he was so professional he made a phone call.

Within no time at all he let us on no charge , I gave him my details for payment when I got my cards unlocked when home. He said "I will let the office know and if they ask me for the details I will give and if not ye're okay". We honestly cannot thank him enough and the supervisor or manager who allowed us on, the review is late but better then never. I have an upcoming trip and guess who my bus is now with Citylink :-)

28 de diciembre de 2025
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

We are so pleased to hear about the exceptional assistance you received from our driver and the positive resolution to your unexpected travel situation. It is wonderful to know that we could help you and your family during a challenging time. We truly appreciate you sharing your experience and look forward to welcoming you on your next trip with us.

Valorada con 1 estrellas sobre 5

Unbelievably expensive

Unbelievably expensive. I guess since they bought Gobus they have no competition. 80 euros for an adult and child to Galway return. If any other option comes up I will take it in the future.

1 de mayo de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Sully, Thank you for your feedback, and we’re sorry to hear that you found the fare expensive.
It has now been four years since the GoBus acquisition, during which time there have been many changes across the service and wider operating environment that impact pricing. Like all transport providers, we’ve experienced significant increases in costs, including fuel, maintenance, and general operational expenses.
Despite these challenges, we have worked hard to evolve our services while keeping our pricing competitive in comparison with other operators on the same routes. We also continue to invest in reliability, frequency, and customer experience.
To help customers save, we offer a “Book in Advance and Save” option online, where you can receive 10% off fares when tickets are purchased ahead of travel.
We do appreciate your feedback, and it helps us continue to review how we deliver value to our customers.

Valorada con 5 estrellas sobre 5

Amazing service, fantastic staff !

I've been using Citylink service for years to travel between Dublin and Galway and it's always been a great experience !

Their punctuality is unmatched, the drivers are always reliable, the journeys are safe every single time and the staff is amazing. Whether you need to stop by one of their offices, make a request to their Support team or ask a driver for advice, they ALWAYS do their best to accommodate.

Couldn't recommend them enough ♡

22 de abril de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Juliette, thank you so much for the 5 star review and your kind words, we are lucky to have you as a customer and delighted to hear that our Drivers and support team are always ready to assist. We are very proud of them and will share this feedback with them. Thank you for choosing Citylink and we will see you again soon.

Valorada con 1 estrellas sobre 5

Rude driver

Rude driver
Came back after my flight and went to the busses to get back home. When I went on the bus I was ready to buy a ticket but I told the driver I didn't have one, he cursed at me and got angry, said I was supposed to book online. He let me off anyways and bought a ticket. This is unacceptable behaviour and very unprofessional especially at that mature age. The bus was not even full especially during the ride as well. Hopefully the staff sees this and needs to do better, show some respect.

17 de abril de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Eddie, we are disappointed to hear that this was your experience. We expect our drivers to be kind, courteous, and professional at all times. We have reached out to you for further details so that we can follow up on this matter and address it with the driver in question.

Valorada con 1 estrellas sobre 5

Unreliable in punctuality

I was supposed to get citylink bus one evening from Limerick to Cork airport where the bus should arrive 2 1/2 hr before departure of my flight , but that bus coming from Galway 1 hour after the supposed time wasn’t arrived yet so worrying about of lose the flight I asked a friend to bring me there which for the favour he charged me 60€ (by the way he picked me up 1h and 18 min after the supposed time and the bus wasn’t arrived yet..) so after I’ve arrived in time to the airport I emailed Citylink explaining the matter and asking at least for the refund of their ticket but I was told that I should consider the traffic of the evening and get the previous bus.. so basically for this company is the passenger that is supposed to consider the traffic delay in the pick time (was around 4pm) and not them when they write down the timetable!! Completely useless and unreliable.

13 de febrero de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Antonio,
We’re sorry to hear about your stressful experience. Traffic in and around cities can unfortunately impact our services and affect pick‑up times. To help with planning, our Track My Bus feature on the website provides estimated arrival times.
We note this incident occurred in 2023 and regret the lasting impact it has had. We hope to have the opportunity to restore your confidence and welcome you on board again.

Valorada con 4 estrellas sobre 5

Really dependable service

Really dependable service, quieter and in some ways more convenient than the train especially for the airport. Website/app is fine could be better.

1 de abril de 2026
Opinión espontánea
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Respuesta de Irish Citylink

Thank your 4 star review and taking the time to complete it. We really appreciate you choosing us.

Valorada con 5 estrellas sobre 5

Amazing job during the protest

I was on the bus from Cork to Dublin airport during the protest on sunday 12th, 3.30am. Citylink did an amazing job keeping us updated and giving us also the opportunity to change the time of the bus, that was helpful considering the situation. I arrived on time at the airport, the bus driver was very kind and welcoming. The updates and their coordination to reach our destination was amazing, you did a great job and I felt confident to reach my destination. Thank you for saving my holiday.

12 de abril de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Roberta, many thanks for the glowing 5 star review, we are so happy that you had a really positive experience in a very challenging time for us all. We are delighted of course that you made your holiday and we hope you enjoyed it.

Valorada con 5 estrellas sobre 5

Above and beyond to get us home

Thank you so much Citylink for getting us home from the airport late on Friday night during the fuel shortage and blockade crisis, we were very worried we wouldn’t get home. - the journey was so smooth and bus was lovely, clean and great WiFi. really thankful to your amazing staff 🙏🏻

10 de abril de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Jenny, thank you so much for your 5 star review, this means a lot to us and we will share with all the team. We appreciate it was a challenging time and we are glad we came to together to support our customers. Thank you for choosing us and your kind words.

Valorada con 5 estrellas sobre 5

I use the service galway to limrick…

I use the service galway to limrick limrick to galway weekly and find the drivers extremely help full when loading and unloading luggage for passengers always carefull on drive and very apoligitic last wk when was delays happened and also the office staff in galway very nice to deal with

12 de abril de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Bernie, thank you so much for the 5 star review, we are so happy you had a positive experience which makes the job worthwhile in challenging times. We love to hear when passengers have a great experience and we will pass on your kind words. Thank you for choosing us.

Valorada con 5 estrellas sobre 5

Limerick to Dublin Airport

I use the service between Limerick and Dublin Airport very frequently at all times of the day and night. It is always reliable and always on time. The Drivers are always helpful. It’s so easy to change the booking online if flights are delayed or plans change.
Excellent service.

10 de abril de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Mary, thank you for your 5 star review and the kind words. We are proud of our drivers and will pass along your kind words. We are delighted to hear you find the ticket flexibility handy to use , we recognise that this is important for customers in an ever changing environment. Thank you for choosing us.

Valorada con 2 estrellas sobre 5

Disappointed

Despite booking in advance and travelling on a disabled pass...Driver insisted I couldnt sit on front seat and must despite a serious spinal injury climb the stairs up. With steel plates in my spine this is rather concerning and shows a complete disrespect for disabled passengers

17 de marzo de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Vincent, we are sorry to hear that you had this experience and understand your frustrations, it is always our aim to accommodate where we can. We understand that you were in touch with our office also. We hope you have a more pleasant experience next time you travel with us.

Valorada con 1 estrellas sobre 5

There's no phone charger

There's no phone charger. They late because driver smoking at bus station. If you need the bus don't use them

27 de febrero de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Dalibor, this is disappointing to hear and thank you for reaching out. Please know we are always happy to have more details to follow up on such matters and hope you have a more pleasant experience next time you travel with us.

Valorada con 2 estrellas sobre 5

Always late to the airport

Always late to the airport.
Currently on a bus from Athlone to Dublin airport collection from Athlone at 6am it is supposed to arrive at 7.30, I'm still an HOUR away.

I understand traffic fan be bad but if I had know it would be this late I would have gotten an earlier bus.

They should say what time it actually arrives on average weekdays. This can't be hard to do.

12 de febrero de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Chloe, sorry to hear this was your experience, we always advise giving additional time to plans in the event of issue. Traffic and weather conditions can really affect service including accidents on the motorway etc These instances we cannot predict and are beyond our control. We will advise our team to reach out with updates on services if such delays occur in the future. Thank you for travelling with Citylink.

Valorada con 4 estrellas sobre 5

It's generally a great service

I have been using the 763 multistop to commute to Dublin since 2022. Its generally a very good service. The only issue I've ever had is the bus being booked out or the occasional delay.

1 de enero de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Hi Conor, thank you for the 4 star review we are delighted to hear you have had positive experiences and look forward to seeing you onboard again.

Valorada con 5 estrellas sobre 5

Far better than air coach

Far better than air coach. The service is excellent. Friendly drivers, clean buses. Best of all, if travelling from Dublin, there is a waiting room and a helpful staff member will call you when the bus arrives and will often stow your case for you too. This service is excellent. Plus you can change your bookings in advance of the journey if you need to, for no extra charge.

12 de enero de 2026
Opinión espontánea
Logotipo de Irish Citylink

Respuesta de Irish Citylink

Thank you kindly for the 5 star review, we are delighted that you find our drivers friendly and overall enjoy the service especially the flexibility with tickets. We look forward to seeing you again soon and thank you for choosing Citylink.

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