its a great watch for a reasonable price and they were super fast to ship it. I have no complaints whatsoever. fast, easy, and good product. what's to complain about?
La empresa ha respondido
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Consulta las opiniones de los clientes
Recieved my watch mudmaster GG-1000-1A5 in 3 days very fast shipping and 100% genuine watch.great customer service. i am very excited and very happy with my purchase.before i werent sure if i will rec... Ver más
La empresa ha respondido
After reading other reviews for citywatches.ca on trustpilot.com, I new to expect to pay duty charges. My first order was an Orient Esteem II Open Heart Automatic, my first automatic watch ever, an... Ver más
La empresa ha respondido
Great price and nicely packaged. Came by Canada Post so none of the usual outrageous add-on prices the courier companies charge. The company is quite transparent that watches are shipped from Singapor... Ver más
La empresa ha respondido
its a great watch for a reasonable…
its a great watch for a reasonable price and they were super fast to ship it. I have no complaints whatsoever. fast, easy, and good product. what's to complain about?
25 de febrero de 2026
Opinión espontánea
Respuesta de CityWatches.ca
Dear Nolan,
We would like to express our sincere gratitude for taking the time to share your wonderful feedback with us. It brings us great joy to know that you had such a positive experience with your recent watch purchase from our store.
We are thrilled that both the product and the speed of delivery met your expectations. Providing a fast, easy, and satisfying experience is our top priority, and your feedback reassures us that we are on the right path.
We are committed to maintaining the high standards that you’ve come to expect from us, and we truly look forward to serving you again in the future. Should you have any further questions or need any assistance, please don’t hesitate to reach out to us at cs@citywatches.ca. We are always here to help!
Best wishes,
Sophie
This was my first City Watches order
This was my first City Watches order. They have a hugh
selection to choose from. It was a Casio that caught my eye. The watch in the picture was the exact watch I received. When the watch arrived, a few days after ordering, I put it on and didn't want to take it off. The price, quality and workmanship and service are beyond my expectations. The watch was priced in Canadian dollars and shipped from Singapore by Fedex. There were no extra charges. I'm delighted with my purchase and the customer service at City Watches.
12 de diciembre de 2025
Opinión espontánea
Casio G Shock Mudman GW-9500-1
Hi all ,
When I was looking for a Casio G shock watch on google search and found this website and thought it is from a Canada website and I ordered the watch. The price was cheaper than what I saw on the other sites. Then I got a email from FedEx with all the details and I saw it was shipping from Singapore. I thought it was too late to cancel and if I got a fake one only hope is PayPal because I paid it from PayPal so I can explain and get the refund. And I sent them a email to ask about do I have to pay the custom cleaning tax in Canada.
But no reply. But it got delivered to me four days earlier than expected. I Was so happy and I opened up the package and I noticed it was open for security reasons from the custom cleaning without extra charge and I noticed it was a original Casio watch that I ordered all the functions are working fine looks like a genuine original Casio watch made in Thailand with all the paperwork warranty card and I was so happy. Finally I would say they are genuine but I don't know why no customer reviews on the websit
15 de diciembre de 2025
Opinión espontánea
from the time I made the purchase…
from the time I made the purchase online I was given information about the status of my order and tracking information. my order arrived within 7 days and i am completely happy with the watch I bought!
13 de mayo de 2025
Opinión espontánea
Orient Star Sport Diver Pepsi
Beautiful watch with a cut above in execution and style , A real head turner . The bracelet is much better but leaves room for improvement . Thankyou City watches for a great experience.
6 de abril de 2025
Opinión espontánea
Speedy delivery of online order in time for Christmas
Fast delivery of an online order item that was purchased as a Christmas gift. Arrived 2 days earlier than expected. Staff were professional and courteous when inquiries were made regarding item delivery. The quality of the item was excellent, and we can't wait for our son to put it to good use.
5 de diciembre de 2024
Opinión espontánea
Respuesta de CityWatches.ca
Dear Customer,
We truly appreciate you taking the time to share your feedback with us.
It’s incredibly rewarding to know that your recent watch purchase from our store has brought you satisfaction, and that our service met your expectations. Providing a smooth and enjoyable experience for every customer is something we take great pride in.
Rest assured, we are committed to maintaining this level of excellence moving forward. We look forward to the opportunity to serve you again in the future. If you need any further assistance or have any questions, please don’t hesitate to reach out to us at cs@citywatches.com. We’re here to help!
Warm regards,
Sophie
Bought an Orient Ray II
I bought an Orient Ray 2 from these guys. It was heavily discounted(from $540 down to $307) too!
The watch was new and authentic just as described.
No complaints. 5 Stars
7 de octubre de 2024
Opinión espontánea
Respuesta de CityWatches.ca
Dear Mohammad,
Thank you sincerely for providing us with your valuable feedback.
We are elated to hear about your positive experience with your recent watch purchase from our store and the satisfaction you derived from our service. Ensuring a seamless and enjoyable journey for our customers is the cornerstone of our commitment.
We are steadfast in maintaining this standard of excellence and eagerly look forward to the privilege of serving you again in the future. If you have any questions or require assistance, please don't hesitate to contact us at cs@citywatches.ca. We are here to assist you.
Best regards,
Sophie
The customer service terrible
The customer service terrible. Nobody reply to my e-mail, there is no phone number to call on their website.
Watch came without documents, without invoice.
The Tissot wrist watch has unattractive orange-gold bezel colour and I doubt if its authentic.
Want to return the purchase, but through their website I can't find how to contact the company.
Also be aware, that you can sent the e-mail only through their website and you are lucky if you made a picture of the e-mail, as a record.
If someone can help to find out how to contact customer service, I would happy.
Watch purchased in Canada.
14 de febrero de 2024
Opinión espontánea
I found your website was well organized…
I found your website was well organized and easy to navigate. CityWatches had the best price on the watch I was looking for and it arrived ahead of schedule. I will be recommending CityWatches to anyone I know looking for a watch.
16 de febrero de 2023
Opinión espontánea
Respuesta de CityWatches.ca
Dear Dean,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner both are pleased with your appreciation of their hard work.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
Respuesta de CityWatches.ca
Dear Lilay,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
My experience dealing with CityWatches , exceeded all my expectations !
My experience while dealing with CityWatches.ca , was
completely a positive one !
I placed my orders online and before I new it , I was receiving conformation numbers , shipping and tracking numbers for various watches that I had ordered !
CityWatches , made every effort to be communicative , informative , and patient during the entire order / delivery time frame !
All my items came delivered as shown ; beautifully packaged , with Seiko Brand instruction /warranty card certificates included !
Will I continue to deal with CityWatches ?
Yes ; and most certainly, as well as tell others of their wonderful products and service !
6 de septiembre de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Nicolaus,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner both are pleased with your appreciation of their hard work.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
Misleading site
This is not a Canadian store because it's being shipped from Singapore so expect to pay enormous custom fee's.
29 de agosto de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Jonathan,
We always try to give the best service to our customers. We hope for your kind understanding.
We would also like to inform you that we do not have control over the Custom Duty charges as these taxes are charged by the customs authorities in your country only. On our website this is clearly mentioned next to the shipping option you choose for your order. (and also on different pages on the websites - terms and conditions, shipping information, FAQ pages)
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
CityWatches has amazing inventory
CityWatches has amazing inventory. I got product I ordered. Prices seem all reasonable. Deliver is reasonably quick.
17 de agosto de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Aftab,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
My first time buying from City Watches
My first time buying from City Watches, and my next purchase most assuredly will be with them.
I had ordered the wrong model, as I wasn't paying attention. I emailed Customer Service, Mayuri got back to me very quickly, pulled the order back, and sent the one I wanted.
Over-and-above customer service. Five stars, highly recommended.
Ken Vaughan
25 de julio de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Ken,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner both are pleased with your appreciation of their hard work.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
My purchase from City watches was…
My purchase from City watches was excellent.
They told me the terms at purchase, ie. Process and shipping times were as advertised.Good packaging. Overall a great pitching experience.
Thanks,
Phil
25 de mayo de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Philip,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
I'm a very happy customer
I'm a very happy customer. The watch was delivered and working perfectly! Everything went smoothly from responding to my initial questions to quick delivery. I won't hesitate to buy again. Thanks for the great customer service.
12 de mayo de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Johnny,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner both are pleased with your appreciation of their hard work.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
Bought the watch i wanted
Bought the watch i wanted, super fast shipping which impressed me. 5 stars....
29 de abril de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Peter,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
Great and fast delivery
I wasn't too sure about this company at first but they had the watch I wanted at a great price so I tried them out. I received the watch earlier than expected and everything was great. The watch is beautiful.
1 de abril de 2022
Opinión espontánea
Respuesta de CityWatches.ca
Dear Anton,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner both are pleased with your appreciation of their hard work.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
Very fast shipping and responsive…
Very fast shipping and responsive customer care
14 de diciembre de 2021
Opinión espontánea
Respuesta de CityWatches.ca
Dear Jayashankha,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
Excellent service on great watches.
1 de diciembre de 2021
Opinión espontánea
Respuesta de CityWatches.ca
Dear Joseph,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner both are pleased with your appreciation of their hard work.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.ca
Best Regards,
Sally
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