I signed up and bought a plan. There service i deployed on the server never worked (the public URL basically never goes live) and when I tried to cancel the plan, the app shows a 500 internal server... Ver más
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Consulta las opiniones de los clientes
This provider's servers have hidden speed throttling rules; once triggered, it takes a considerable amount of time to lift, and their ticket response time is slow. I strongly advise against purchasing... Ver más
The server performance was quite good, but their support was very poor. I created a ticket on December 10 and followed up every two days, but by the time my VPS ended on December 18, they still hadn... Ver más
La empresa ha respondido
最近的claw没有之前好用，香港基本上从下午4点开始就开始出现丢包和炸的现象。据其他有正价阿里云机器的网友反映，正价阿里云线路几乎没有波动，就claw炸了，其中12月3日的时候不光香港炸，连一向很稳定的新加坡也炸了，后来经过咨询claw官方客服，说是黑五期间由于用户数量激增导致有攻击行为和网络测的波动，现在技术人员已经在优化网络，希望能够早日恢复稳定吧。另外，建议claw如果出现网络问题，出个通告... Ver más
Información sobre la empresa
Escrito por la empresa
ClawCloud is a cloud infrastructure company focused on providing developers with high-performance VPS products. Through technological innovation and enhanced supply chain management, we offer cost-effective and high-performance VPS services. Our mission is to enable every developer to access superior VPS resources at a lower cost. High Performance, Low Cost – Unbeatable Value!
Información de contacto
新加坡, 新加坡, Singapur
- kristine.lee@claw.cloud
- claw.cloud
2,2
Malo
27 opiniones
No ha contestado las opiniones negativas
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Great product - slow customer service
The servers are leased from Alibaba cloud. My instance offers excellent speed to mainland China - far better than any other service I have used. The 2 drawbacks are that 1) in my case the credit card payment option got stuck and did not process for several days, leading to me overpaying for my service, and 2) the long response time of customer service (even billing has not yet responded to my ticket for several days). This is a great option for nodes with good connectivity to mainland China (except for the Singapore node) if you do not need fast customer support. Also, being a Chinese company, the safety of Alibaba cloud is questionable so you may need to add another layer of protection if you have sensitive data.
19 de enero de 2025
Opinión espontánea
Run away, take money and do nothing, run quickly, don’t buy it
This is a runaway cloud. I bought a server from them and it has not been activated for 1 day. No one is handling the work order, and there is no customer service contact information. It is a money-making service provider. Everyone should leave quickly and don't buy from this company. The physical inspection is extremely poor.
10 de enero de 2025
Opinión espontánea
Respuesta de CLAWCLOUD
Thank you for taking the time to share your feedback.We hope that through this reply, you can gain a renewed understanding of CLAWCLOUD.
Founded by over 20 cloud experts in July 2023, CLAWCLOUD was built with a great vision of shaping the near future today. The decision to locate in Singapore was to balance members' commute burdens. Ocean Financial Center was our intersection, we met, shared and discussed our thoughts and we made the business ongoing.
To express our apology for the situation you have encountered: we are willing to extend your available service period.If you’re still unsatisfied, you are welcome to request a full refund with no additional fees deducted.
Your feedback drives us to do better, and we sincerely appreciate your understanding and support. Please rest assured that we are a trustworthy business committed to delivering quality products and services—we’re here to stay! If you have any further concerns or needs, don’t hesitate to reach out to our customer support team, who will be happy to assist you.
Wishing you a wonderful day!
i have 2 vms in their HK location
i have 2 vms in their HK location , so fast and so reliable , free backup and keep 30 days. no worries at all !
27 de diciembre de 2024
Their support was extremely disappointing.
The server performance was quite good, but their support was very poor. I created a ticket on December 10 and followed up every two days, but by the time my VPS ended on December 18, they still hadn't responded to my ticket.
If you trust the server performance and don't need support, go with this provider. However, if you encounter any issues and need support, there are many better providers out there.
10 de diciembre de 2024
Opinión espontánea
Respuesta de CLAWCLOUD
Thank you very much for your feedback, and we sincerely apologize for the long wait. We understand that your time is valuable, and we deeply regret the inconvenience caused by the delayed customer service response.
To be honest, at the beginning, we are a new team, and only two colleagues are handling customer service. However, due to our network quality and cost-effectiveness, we have accumulated over ten thousand customers in just two months since going live, which results in a very significant volume of tickets.
But now, we have more colleagues to support customer tickets, and We are currently optimizing our customer service processes and enhancing system efficiency to ensure that we can provide faster service. We appreciate your patience and understanding. If you have any other questions, please feel free to contact us.
Wishing you a wonderful day!
最近的claw没有之前好用
最近的claw没有之前好用，香港基本上从下午4点开始就开始出现丢包和炸的现象。据其他有正价阿里云机器的网友反映，正价阿里云线路几乎没有波动，就claw炸了，其中12月3日的时候不光香港炸，连一向很稳定的新加坡也炸了，后来经过咨询claw官方客服，说是黑五期间由于用户数量激增导致有攻击行为和网络测的波动，现在技术人员已经在优化网络，希望能够早日恢复稳定吧。另外，建议claw如果出现网络问题，出个通告，好让用户及时知道，而不是啥都不响，靠大家猜测。
4 de diciembre de 2024
Opinión espontánea
Respuesta de CLAWCLOUD
对于给您带来的不便，我们深表歉意。我们完全理解您的担忧，并高度重视您的使用体验。
针对机器处于待定状态这一罕见情况所造成的影响，我们再次致以诚挚的歉意。为弥补此次问题给您带来的困扰，我们愿为您延长服务期限作为补偿。若您对此仍有不满，我们也可为您提供全额退款服务，且不会扣除任何额外费用。
您的反馈是我们持续改进的动力，我们由衷感谢您的理解与支持。如您有其他需求，请随时联系我们的支持团队，我们将竭诚为您提供协助。
祝您生活愉快！
We deeply apologize for the inconvenience you’ve experienced. We fully understand your concerns, and your experience is incredibly important to us.
We are truly sorry for the inconvenience caused by this rare situation where the machine is in a pending status. To compensate for this unexpected issue, we are willing to extend your available service period. If you are still unsatisfied, you are welcome to request a full refund with no additional fees deducted.
Your feedback drives us to improve, and we truly appreciate your understanding and support. If you have any further needs, don’t hesitate to reach out to our support team—we’re here to assist you every step of the way.
Wishing you all the best!
Very bad experience
Very bad experience, fake reviews. stingy prize
24 de octubre de 2024
Opinión espontánea
Respuesta de CLAWCLOUD
Dear Ken,
Thank you for taking the time to leave a comment. We sincerely apologize for any inconvenience you may have experienced.
Please rest assured that all reviews on CLAWCLOUD are from genuine users, and each review is backed by a valid invoice ID. We actively collaborate with Trustpilot to ensure that every user review on our platform is authentic and meaningful to the community.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re always here to help!
Wishing you a wonderful day!
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