This is purely SCAM! Took 8 weeks to arrive. No vapour and no throat hit. Like sucking on a whistle. Came from China. Paid almost $70 Australian dollars. I want a refund or the legitimate product... Ver más
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Consulta las opiniones de los clientes
The product is great! It has helped me quit smoking after 40 years of smoking. The issues I have had have been with deliveries taking so long, or not even happening. If you experience this problem, th... Ver más
Placed an order, no confirmation, no tracking, no movement. Endless emails unanswered. No updates, no refund. Pure scam. Should have read reviews before ordering. Terrible they take advantage of peopl... Ver más
La empresa ha respondido
Scam Scam Scam ! Do dont buy ! I received plastic whistles !!!! Not the product advertised, a leaking plastic clear straw filled with a liquid with god knows what inside and a filter, a terrible ve... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Clenzy is a modern lifestyle brand offering nicotine-free vitamin diffusers designed to give adults a cleaner, non-nicotine alternative to traditional smoking and vaping routines. Clenzy focuses on the ritual and sensory experience—the hand-to-mouth motion, the inhale/exhale moment, and the calming routine—without using nicotine or tobacco.
Información de contacto
Lawrence, Estados Unidos
- support@clenzy.co
- clenzy.co
2,1
Malo
43 opiniones
Ha contestado el 90% de las opiniones negativas
Suele responder en menos de 1 semana
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This is not the product I ordered
This is not the product I ordered. It doesn’t look anything like your advertisement and it surely is not worth the money I would like a refund. I will send you your worthless product back. It is like a straw, sucking air, not even a strong flavor in the air. Very disappointed please let me know how I can get a refund.
20 de febrero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Esther — We're really sorry to hear this, and I completely understand your frustration. It sounds like something went wrong with your order, and that's not the experience we want for anyone.
Please message us directly with your order details or contact our customer support support@clenzy.co so we can make thing right for you. We'll make this right. 💛
I ordered Jan 26 I received yesterday…
I ordered Jan 26 I received yesterday These fake knock offs with plugs in both ends that dont even work I want a refund was charged 29.99 and 59.97.
This is a scam!
I received a reply to reach out for a full refund from clensy however there is no one to reach out to. Do not buy these from the company NUVIERA They don't exists!
17 de febrero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Christine— We hear you. This sounds incredibly frustrating and absolutely not what you should have received. Please reach out to us directly so we can figure out what went wrong and get this sorted for you. We'll make sure you get an exchange or a full refund. 💛
After finally receiving my order
After finally receiving my order, took a while. I was very excited to try it. I might be doing it wrong, assumed you took out the plugs at each end, but when I puffed nothing happened. Not like the ad where there are puffs of smoke coming out. Supposed to replicate the action of smoking! Waste of money!!!!
19 de febrero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Susan, so sorry for the confusion and that it’s been a bit of a wait. Our device is actually designed for deep breathing rather than creating physical smoke or vapor like a traditional vape.
Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed.💛
Fake inferior products being sold
Fake inferior products being sold. I tried to cancel my order moment's after ordering realising that I was charged USD. To be told it had already been shipped. I have been back and forth via email, saying that I purchased froma fake site and there was nothing they could do. Well I received my order finally and 💯 fake product and definitely not what I ordered. I've tried to attach photos but can't
15 de enero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Cassandra, this sounds incredibly frustrating—we're really sorry you're dealing with this.
It sounds like you may have ordered from a fraudulent site, which unfortunately happens with popular products. And you can directly contact the ordering website to resolve this matter. If you are interested in Clenzy, you can contact our customer service to get a discount.💛
The overall customer service from…
The overall customer service from Clenzy made my experience great. I didn't think my package was being delivered due to weather and no update on the tracking service. I received an immediate response regarding an investigation, and to my surprise, the package was awaiting me at home that day. I do believe that was because of timing, but in 2026 great customer service is few and far between. I truly hope this product helps me to stop vaping all together. Thank you.
4 de febrero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Tiffany! So glad to hear your package made it home safely, especially with the tricky weather and tracking delays. Thank you for taking a moment to share your kind words about our team – it really means a lot. We're rooting for you and hope the product helps you reach your goal. Thanks again for trusting us. 💛
Wonderful product
Wonderful product, makes giving up smoking a real fighting chance. Order it asap because it takes about 2 weeks to recieve the product. Best to buy the 10 pack deal. Hits just like a real cigarette but with no bad additives. Highly recommend it.
25 de enero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Andrew!😊 Thanks so much for your kind words and recommendation — we're thrilled to hear it's giving you a real fighting chance. We appreciate your patience with the delivery time, and we're really glad the product feels right for you. Wishing you all the best on your journey, and thanks again for being part of the Clenzy family.
Fake company or bad operation
I ordered vitamin infuser from Clenzy. Com and never received the product. Also, the customer service phone number wasn't legit.
Recording said that the mail box was full. Yeah, full of hooey that is!
21 de enero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Ricky, we're really sorry to hear about your order and the trouble reaching us — that's genuinely frustrating. Please send us your details via direct message so we can look into this right away and get it sorted for you. We're here to help fix this. 💛
Beware of Clenzy
Hi my name is Cathy
I placed an order January 4th waited for a tracking number. I finally received it and when I tried to track it I received a message that number didn't exist!!! Here is the # ZJD510403450CL521301
I have emailed Clenzy customer service and they bounce back. I am not able to communicate with anyone at clenzy. This is ridiculous. Why would they give me a tracking number that doesn't exist!!!!
8 de enero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Cathy, we're really sorry for the confusion and frustration with your order and tracking number — that's totally understandable. Here are the tracking link for your reference https://t.17track.net/en#nums=ZJD510403450 and which showed your parcel delivered on Jan 20. If you need further assistant, please send direct message here so we can look into this right away. We're here to make sure this gets sorted for you.💛
After a review I made i got no response…
After a review I made i got no response so I tried to call once again no response. I've waited long enough now I want my money back or have to take another route to get my money!
1 de enero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Steve, we're really sorry for the confusion and frustration with your order— that's totally understandable. Here are your order tracking link for your reference https://t.17track.net/en#nums=ZJD510403485 and which showed your parcel delivered on Jan 20. If you need further assistant, please send direct message here so we can look into this right away. We want to make sure you get the help you need.💛
I never received my product
I never received my product. It's been over three weeks and I'm still waiting. The day they said it was delivered and I found nothing on my porch.
1 de enero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi Romonica, we're really sorry for the delay of your order. We carefully check your order details which showed your parcel delivered on Jan 21. If you need further assistant, please send direct message here so we can assist you. 💛
CL523331 Defuser
CL523331. I have been waiting 3 weeks to receive this order. I went to tracking, seems like it's stuck in the air. They were real quick to take the money, so where is the product?
5 de enero de 2026
Opinión espontánea
Respuesta de Clenzy
Hi bev. We're truly sorry your item hasn't arrived and for the lack of follow-up — that's completely unacceptable, and we understand your frustration. We carefully check your order details which showed your parcel delivered on Jan 21. If you need further assistant, please send direct message here so we can make it right for you. 💛
Never recieved # CL 334671 on…
ordered in july order# CL 334671 on july and nothing! have attempted several times to contact and nothing. very disappointed. would like to refund / simply theft
26 de julio de 2025
Opinión espontánea
Respuesta de Clenzy
Hey, Susan! We totally get it – waiting that long and not getting any update is incredibly frustrating. We've gone ahead and processed a refund for order #CL334671. You should see the amount returned to your original payment method shortly. If you need anything else, just let us know here and we’ll help sort it out.💛
I absolutely love it I’m so happy I…
I absolutely love it I’m so happy I bought it. It was worth it
22 de diciembre de 2025
Opinión espontánea
Respuesta de Clenzy
Hi Dominic! This just made our day — thank you so much. We’re thrilled you’re loving your Clenzy and feel it was worth it. Nothing makes us happier than hearing that. 😊
Thanks for being part of the Clenzy family!
I ordered on Dec 4 and paid I have not…
I ordered on Dec 4 and paid I have not received anything I emailed sent messages nothing I want answers order number cl507461
23 de diciembre de 2025
Opinión espontánea
Respuesta de Clenzy
Hi Rosie — We're really sorry to hear your order hasn't arrived. That's genuinely frustrating and not the experience we want for you. And our agent replied you on Dec 22 hope they help you sort it out.
We noticed your order cl507461 is still in transit and here is the tracking link https://www.track718.us/en/detail?nums=VER000419350EX. Due to the Christmas period, delivery times are slightly delayed but we'll keep monitoring it until it arrive your hands.
Thank you for your patience.💛
I order my clenzy back in November I have been waiting I still have not received it no return8ng emails no communication at all what a scam
I don't think they can improve there taking people's m9mey and not replying to any messages it sucked I'm still waiting for my order since last November I'm not waiting anymore it's been almost a m9mth way to long for an order
25 de noviembre de 2025
Opinión espontánea
Respuesta de Clenzy
Hi Colleen. We're sorry your order has been delayed and that you haven’t been able to reach us — that’s incredibly frustrating. We’ve actually already issued your refund, so the money should be back with you soon. If you don’t see it in the next few days, please message us directly here so we can help straight away. We really appreciate you giving us a try. 💛
I want a refund
I want a refund. I have been waiting 3 weeks for delivery and I still haven't received my order. What a scam.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Clenzy
Hi Kimberly. We're really sorry to hear about the wait and the frustration — that’s totally understandable. Our customer support team will look into it right away and make things right for you. 💛
You can sell a product that works.I…
You can sell a product that works.I want a refund.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Clenzy
Hi Teresa. Would your mind share more details such as your order number so we can sort this out quickly for you. We’ll make sure it’s fixed. 💛
Package never arrived and send multiple…
Package never arrived and send multiple emails about it. NO Response what so ever. They took my money, so I really want them to respond when there is a complaint and give me back my money
24 de noviembre de 2025
Opinión espontánea
Respuesta de Clenzy
Hi Karly, so sorry for the delay and the trouble you’ve had — that sounds really frustrating. Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed. 💛
I will never order from this company…
I will never order from this company again and I will advise other people not to as well. I ordered and paid on July 30 of this year and still have not received my order. This company just rips people of. I am going out my opinion all over the internet
30 de julio de 2025
Opinión espontánea
Respuesta de Clenzy
Hi Linnea, apologies for the delay and the hassle! We totally get how frustrating that is. If you can send over your order number, we'll fix this for you immediately. 💛
Very responsive and helful
For one thing, they listen. I had a complaint. I sent an email. They fixed it within hours. This doesn't have the drag of a cigarette but honestly after using it for a few hours, they started to taste not so good anymore and I was craving my Clenzy. I truly think more people should try it and I plan to spread the word anywhere I go and to anyone talks about quitting.
11 de noviembre de 2025
Opinión espontánea
Respuesta de Clenzy
Hey Cassidy!😊We're so glad our team could help and that you're already feeling a difference with Clenzy. Thank you for the honest note on the taste—we're always listening and learning. We're truly grateful for your support.
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