My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon. Placed the order Monday late afternoon , next morning received confirmation of the... Ver más
La empresa ha respondido
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the pho... Ver más
La empresa ha respondido
I placed my order and received a call a few minutes later to say that my order would be delayed as another customer had just beaten me to the last stock of the item I required and so my shipment would... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Cli-Mate formerly Underfloor Shop is one of the leading online retailers of wet and electric underfloor heating systems. Our aim is to supply you with the best quality product at a price that suits you; that’s why we bring you a collection of the biggest brands within the market and at the most competitive prices. With years of experience our team at the Cli-Mate understands that putting customer satisfaction first is fundamental. As such, we provide you with an unrivalled customer service via our expert team of technical designers and friendly sales staff who are happy to help you from initial purchase through to installation and after-sale care. If you have any queries, don’t hesitate to contact us and one of our advice and support team will be happy to help. If you have a project which requires underfloor heating you can request a quote by sending in your floor plans and the floor structure to sales@www.cli-mate.co.uk
Información de contacto
Unit A, Rougham Industrial Estate, IP30 9ND, Bury St Edmuds, Reino Unido
- 01284 339669
- sales@cli-mate.co.uk
- cli-mate.co.uk
Good service, good price 👍
Good service, before during and after. No problems at all.
The price was also as good as anywhere. What's not to like.
2 de marzo de 2023
Respuesta de Cli-Mate
Thanks David for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Website offered next day delivery but not received
The first item on my order was delivered one day late and I was disappointed to find that the other part of my order was delayed. Promised it by the end of the week, and when it didn't arrive, promised again by the end of the next week. Had to call as no response to emails I sent
1 de marzo de 2023
Respuesta de Cli-Mate
We're sorry that we have not delivered on our great customer service on this occasion. We are reviewing supply demands at this time to ensure we continue to offer good service and meet our customers expectations at all times.
Excellent service
I had a query with my order and Underfloor Shop responded immediately and sorted out my problem. I would certainly use them again.
1 de marzo de 2023
Respuesta de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Very swift and efficient service
Very swift and efficient service - at a good price.
1 de marzo de 2023
Respuesta de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Respuesta de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Fast delivery,item as described and…
Fast delivery,item as described and well packaged
28 de febrero de 2023
Respuesta de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
This company is excellent.
This company is excellent.
So easy to order and service 1st class.
Will certainly use again.
27 de febrero de 2023
Respuesta de Cli-Mate
Great to hear from you Richard, thanks for the review, it's great to hear!
good service
15 de febrero de 2023
Respuesta de Cli-Mate
Great to hear from you Daryl, thanks for the review!
Communication was superb
Communication was superb! Immediate replies to my questions. Delivery was next day- with a one hour time slot.they were on time and the parcel was well wrapped.
If only all companies were as good as this
9 de febrero de 2023
Respuesta de Cli-Mate
Thank you for your review, all at the Underfloor Shop really appreciates it.
Respuesta de Cli-Mate
Great to hear from you Kevin, thanks for the review!
Great advice and fast delivery thanks
30 de enero de 2023
Respuesta de Cli-Mate
Thanks for leaving a review, we'll let the team know.
Best price and arrived on time.
31 de enero de 2023
Respuesta de Cli-Mate
Thanks for the feedback, good to hear you were happy with the service and price.
Helpful team, efficient service
I ordered some valves from Underfloor Shop. They arrived next day, but unfortunately weren't exactly what I needed. The Underfloor Shop sales team replied quickly & suggested I returned them for a full refund. Overall a hassle-free experience & I will buy from Underfloor Shop again.
20 de enero de 2023
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Respuesta de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Website good/ delivery excellent
Website was clear and easy to use. Once ordered the products were delivered as promised.
11 de enero de 2023
Respuesta de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Excellent service
Excellent service. Free next day delivery with good tracking so I was confident that I could book my customer in knowing I would have the part I needed. Good price too with derailed description of the part required. All round good service delivered, can't fault I'm any way.
5 de enero de 2023
Respuesta de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Fast Efficient service
Fast Efficient service. Good Prices and availability. Staff very helpful with good on line service. Goods despatched and arrived on time as expected.
5 de diciembre de 2022
Respuesta de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Excellent service
Excellent service. Part arrived the next sat and was reasonably priced. Would definitely recommend.
7 de diciembre de 2022
Respuesta de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Great thanks
2 de diciembre de 2022
Respuesta de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Next day timed delivery at the best…
Next day timed delivery at the best price 👌 Don't know how you beat that .
1 de diciembre de 2022
Respuesta de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.