Cliogoldbrenner Opiniones 6

Dienst na verkoop 0/5. Ik tracht al maanden een factuur te krijgen, maar krijg op geen enkele manier reactie. Niet via de contactpagina, e-mail, telefoon, whatsapp, ... Nochtans stond er vermeld dat indien een factuur gewenst was er na aankoop contact moest opgenomen worden. Onbegrijpelijk voor zo een bedrijf van dergelijke grootorde.

My bag is broken (I'm still covered within my 2-year guarantee) and I contacted customer service two - three months ago and still no reply. I'm very disappointed because I loved this bag so much. I will not buy from this brand again.

J’ai commandé un sac (valeur 540€) en ligne il y a 15 jours… On me dit qu’il a été livré sauf que je n’étais pas à la maison donc ne l’ai pas réceptionné.

J’essaie de joindre le service client depuis… RIEN !!!

C’est absolument hallucinant pour une marque sensée être de standing… j’hallucine !

Update : j’ai été remboursée après avoir posté cet avis.

Watch-out - I have been contacting them already since 2 months for a return. They simply do not reply…

The bags are nice but not formal enough now for this occasion. But I can’t return, never had such experience.

Don’t buy, this company will steal your money and not react to any means of communication. I’ve ordered a bag of over 500 euros and they haven’t been available since the order was confirmed a month ago while they promote a 3day free delivery. They do however keep spamming me with newsletters and keep posting on social media. All shops are closed so I assume they are facing bankruptcy but try to hoax as many people as possible before they go down.

Quickly after buying my Clio bag (#Neptune Big Grained) stains appeared. I'm very careful with my bag, never put it on the ground and still the leather seems to react to something, the colors fades and there are several large stains. After several mail exchanges customer service stopped answering.