Doesn't Pay Suppliers
Clooper owed my business Urban Stay close to £7000 in unpaid bookings for 6 months! They booked corporate accommodation with us in January and were not settling the bill despite repeated reminders over months and months. We have sent countless (!) reminders and my repeated phone calls and to all email addresses eventually were left completely unanswered.
We ended up getting a collections agency involved (as I have warned them well ahead of time) and this is really the last resort, yet they also ignored their repeated messages and phone calls. They eventually replied and agreed to payment (minus their commission for which they still have not sent any commission invoice, hence not accounted for in final balance mentioned), but still made no payments.
After posting the review Clooper tried to call us frantically merely though to get the review removed, not to make any payment. The review is the true representation of our experience and 100% the truth. The decision to not release payment came straight from the top and was not an error or oversight. It was undisputed debt from the start to the end.
After passing also the deadlines given by the collection agency, they were handed a statutory demand of 21 days and only this eventually make payment.
However, given how poorly they have handled the situation over the 6 months and the refusal to make payment for services delivered, we don't consider them a legitimate or trustworthy partner and would not recommend to engage with them based on our experience.
Respuesta de Clooper
We want to provide important context for anyone reading this review.
This review relates to a supplier relationship, not a customer experience of Clooper's services. Urban Stay provided corporate accommodation to one of our clients, and the account involved a reconciliation process that included duplicate charges in Urban Stay's own statements and commission deductions that form part of our standard supplier arrangements. These were the subject of ongoing dialogue between our teams.
Contrary to what is suggested, Clooper made multiple payments throughout the period in question and engaged consistently with Urban Stay to resolve the account. Our calls were made to resolve the outstanding balance, as our correspondence clearly demonstrates. The matter has now been fully settled and paid in its entirety.
We regret that this dispute reached a public forum. Commercial reconciliation disputes between businesses are not uncommon, and we believe they are best resolved through direct engagement rather than public platforms. We remain committed to working professionally with all our partners.
Clooper is an award-winning corporate travel management platform serving clients across the UK and internationally. We welcome any prospective clients or partners to contact us directly to discuss our services.
