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2,8
8 opiniones
Ha contestado el 80% de las opiniones negativas
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Do not buy from this company! They won’t accept returns or give you a refund! I bought a tracksuit in black that was nothing like the picture £26 with delivery. The fabric is cheap, they will not refund because I said I don’t like it! Then offered me a 20% off voucher to use in there shop!! No thanks
I ordered some 36 inch waist shorts (large) from this company in March 2026, on delivery they sent two pairs size 2XL, they agreed to send me another two pairs if I paid the postage of £4.90 which I did, it’s now April the 14th and I’m still waiting, I have had lots of repeat emails saying they are looking into it even though I’ve paid for the delivery,
Update - on the reply below you know I’ve replied to you on several occasions and not got anywhere, stop trying to fool people who may be reading this review.
Respuesta de Clothesam
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@clothesam.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
The item i bought looked nothinng it did on website and bad qualiy the top was smaller the bottoms ,customer service said i could keep the item as it would cost me alot of money to return ( as they are over seas ) even though they state free return , also told they could send me a bigger size but would need to pay the posatage , would never recommend this company they misslead there customers about the service they provided .
Respuesta de Clothesam
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@clothesam.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
I do NOT recommend ordering from Clothesam.
I placed an order expecting to receive the item shown on their website, but what I received was completely different. The quality is extremely poor — nothing like the pictures — and the product is basically unusable.
It looks cheap, badly made, and honestly more like a beanbag than the item I ordered. You cannot wear it, sell it, or even give it to someone as a gift.
When I contacted customer service, they offered me only a small partial refund instead of taking responsibility for their mistake. They also suggested I keep the item, which is unacceptable.
This is very disappointing and feels misleading. Be careful before ordering from this website.
Respuesta de Clothesam
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@clothesam.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
The tracksuit arrived, however , it is completely different to what was advertised. The design is nothing like advertised. The material was cheap and quality of the product is awful. I paid £26. And I am appalled by all this and would like a full refund. Order number#CLL13666
The representative just wrote me an email asking me to give the product away as it wouldn't be worth me sending it back as it would cost more. They have no customer service and don't care even though they are aware that it's nothing like advertised. No, I demand a full refund
Respuesta de Clothesam
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@clothesam.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Product arrived quickly and had no problems with the order.
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