When the vet broke the heartbreaking news that my furbaby Harley would have to be put to sleep I was recommended Cloud9 vets. From start to finish they treated myself and more importantly Harley with... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
David came to us at very short notice as our Ella went downhill rapidly. He was exactly what we needed at that time, calm, reassuring and caring. Ella got to go to sleep in her bed after being told sh... Ver más
La empresa ha respondido
Sadly last week we had to say good bye to our beautiful girl - cloud 9 was recommended and they were amazing from start to finish Charis the vet was so kind she knew how difficult it was and explaine... Ver más
La empresa ha respondido
From start to finish cloud9 made what was a very traumatic situation the best it could possibly be. Our terminally ill dog declined quite quickly over night, I called cloud9 at 7am and an ap... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Cloud 9 Vets provide gentle at-home euthanasia for your elderly or terminally ill pet. We are a family owned and managed organisation. Every member of our close-knit team works with dedication and commitment and we treat every call and every visit with respect and compassion. We are faithful to our objective of making home visits personal, un-rushed, peaceful and dignified . We always have the time to talk to you and will always do everything we can to support you and your pet at a time when you need us most. We work to support and help you when you need us, but we are not an emergency vet and we do not have limitless appointment times. But even in an emergency we will do all we can to help you. An emergency tends to be a crisis and our ethos is to plan a calm and respectful goodbye. Our caring team works passionately to help pet families that are facing "end of life situations" for their beloved pet companions. We provide unhurried pet euthanasia services in the secure and loving environment of your own home. We really do understand that it may be difficult to make that first call, so, our Care Coordinators are available for you to speak to, 7 days a week, from 7am to 8pm Monday to Friday and between 8am to 5pm at weekends and when you pick up the phone, we will treat your call with kindness and understanding. All Cloud 9 Vets fees are always explained and agreed in advance of booking an appointment. The Cloud 9 Way, we do our utmost to provide empathy, compassion and respect in everything we do.
Información de contacto
Registered Office: Drayton House, Drayton Lane, PO20 2EW, Chichester, Reino Unido
- 08000 354 999
- contact@cloud9vets.co.uk
- cloud9vets.co.uk
4,8
Excelente
803 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The loss of my furbaby Harley
When the vet broke the heartbreaking news that my furbaby Harley would have to be put to sleep I was recommended Cloud9 vets. From start to finish they treated myself and more importantly Harley with such care and compassion. When I first called not really knowing what to expect Debbie was lovely and made me feel at ease. Zoi was our vet and she was fantastic. Talked me through everything and what to expect and was so gentle with Harley. So glad I used cloud9 vet and would so highly recommend them.
14 de abril de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Amanda,
I am so sorry to hear that you have lost Harley, it wasn't that old either, it is such a difficult thing to go through. I am comforted that we have been able to help and support you through this emotional period. Debbie and Zoi are great examples of the care and compassion we show, 365 days every year. We all take such great strength from your kind and warm words, thank you so much for writing them.
Please accept my sincere condolences over the loss of a dear companion.
Respectfully,
Amber
Perfect in a time of need
David came to us at very short notice as our Ella went downhill rapidly. He was exactly what we needed at that time, calm, reassuring and caring. Ella got to go to sleep in her bed after being told she was a good girl and having some good girl dreams. 💜 thankyou for providing this service.
17 de abril de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Sabina,
It is sad to hear that you have lost your dear Collie, Ella. When that time comes, it is comforting to be able to say goodbye surrounded by love in your own safe and familiar space. I hope you can take some solace from the fact that Ella passed away gently and peacefully at home. Sometimes it is surprising how quickly things can change, when our pet companions are facing such a challenge, I am pleased that we could help you.
Your emotional words are so warmly received by all of the close knit team at Cloud 9 Vets, thank you so much for finding the strength to write them, we are so grateful, but most importantly other pet families can see that there is caring help available when you need it most.
I can’t recommend this wonderful…
I can’t recommend this wonderful company cloud nine vets Limited enough.
Our 14-year-old black Labrador had a stroke the night before and I contacted Cloud 9 vets who were recommended by my vets Icknield in Harpenden. They were kind sympathetic everything you wanted on the telephone,
Susie the lovely vet arrived on time and was so kind and compassionate asked about his life was kneeling down at his side, stroking him and talking to him gently the whole time she took her time with him and with all of my family who were all heartbroken and sobbing around her she spent time with him and with us and was absolutely outstanding & thoughtful. I would highly recommend this team of experience vets to anyone.
15 de abril de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Melanie
I am so deeply sorry for the loss of your dear Labrador. Fourteen years is a long life, but it never feels like enough time when you have to say goodbye to a loyal companion.
It is so moving to hear how Susie and the rest of our team supported you, at such an emotional time. Having a vet who honours a dog's life by asking about his story and showing such care and compassion for your dear Lab and his family is so comforting. It sounds like he passed surrounded by nothing but love and compassion in the environment he knew best.
Black Labs are famous for their devotion, so it’s no wonder the whole family felt that heartbreak so deeply. Knowing he was comfortable and heard his favourite voices at the end is a beautiful final act of love you gave him.
It’s clear that Susie's presence helped turn a devastating event into a peaceful, dignified farewell.
Thank you so much for your very kind and much appreciated words.
With respect,
Amber
Sadly last week we had to say good bye…
Sadly last week we had to say good bye to our beautiful girl - cloud 9 was recommended and they were amazing from start to finish Charis the vet was so kind she knew how difficult it was and explained everything she was so gentle with Mishka and made her last moments with us as peaceful as they could be
Couldn’t recommend highly enough
9 de abril de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
I am so incredibly sorry for your loss. It sounds like Mishka was a truly special companion, and losing a "beautiful girl" like her is never easy, being at home does make this emotional time less stressful and helps you say a peaceful and dignified goodbye.
It’s heartening to hear that, despite the heartbreak, you had such a supportive experience with Charis and our Cloud 9 team of Care Coordinators. Having a vet who treats those final moments with such gentleness and dignity makes a world of difference. It’s clear that Mishka was very well-loved and that her peace was the priority. Your recommendations means s much to us, thank you.
Sincere regards,
Amber
Absolute amazing service
Absolute amazing service, very compassionate, caring, and sympathetic, my old friend of 14yrs had back leg issues, and it was time to pass over the rainbow bridge, the vet explained the whole procedure, absolute lovely lady, god bless her, and thanks for everything, would highly recommend CLOUD9 to anyone who is at the stage were end of life is the only choice xxxxxx
13 de abril de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Andy,
So sad that the time had come for Nico. It is not that long ago that I lost my own German Shepherd and I understand the how difficult that emotional goodbye can be.
We work with passion and intensity, to make that final goodbye slightly more bearable. We do work within an extremely emotional field and compassion fatigue is an area, that we need to be very aware of, but it is so rewarding to help families in need, especially when we read words like yours. It provides all of us with an energy and fulfilment to keep being there 365 days a year.
Please accept my sincere condolences over the loss of Nico and my deepest gratitude that you took the time to write a review.
Respectfully,
Amber
From start to finish cloud9 made what…
From start to finish cloud9 made what was a very traumatic situation the best it could possibly be.
Our terminally ill dog declined quite quickly over night, I called cloud9 at 7am and an appointment was booked for 11.30 for euthanasia and then 12.30 for the crematorium collection, both times met perfectly.
Kim the vet from Glasgow was very empathetic and explained everything well, she was greeted by my dog as she walked in and quickly made my dog feel at ease by talking to him and gently petting him.
Can’t thank cloud9 and Kim enough, after his long and challenging battle with cancer I take comfort knowing his passing was comfortable and stress free.
Highly recommend cloud9 vets.
8 de abril de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Thank you so much for letting us know that we have been able to support you at this very sad time. We are honoured that you chose us to help you and you beloved pet, when events are as emotional as saying that final goodbye, it is comforting to say goodbye in your own home, it is certainly a most dignified way to let them go.
Sincere condolences,
Amber
Highly recommend Cloud 9, what was the worst day of my life made a little easier
It has taken me a few weeks to write this but I cannot be more grateful and thankful for the service provided. The level of compassion, love and trust is beyond words. From the initial phone call with Jenny I felt at ease. The worst day of my life had come and I dreaded every second but Julia you are truly a wonderful person, you had so much patience and time and you cried with us as we lay our boy to rest, you will remain in my heart forever. I can’t thank you all enough. Highly recommend Cloud 9!
22 de marzo de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Lauren,
Such beautiful words ,that we hold so dear, to the service that we provide. I understand how difficult it is, when faced with that final farewell, thank you for your trust. The personal relationship is important for us as this time, it is not an event one wants to rush. Your words give us great strength and are deeply appreciated by everyone at Cloud 9 Vets, thank you so much for.
Respectfully,
Amber
Macie
On the 16th February 2026 our vet gave us the devastating news that Macie our darling 13 year old Weshie was terminal,we always said that she would pass over the Rainbow 🌈 Bridge at home and so were given the number for Cloud Nine Vets ,that telephone call a day later was one of the hardest ever ,from that 1st call we spoke to Darlene and she was so professional and sorted everything out at a time when we couldn't even think straight,The vet arrived on time one day later ,his name Andrea and I can't say how much he was so professional, comforting,talked us through what was going to happen.Our darling girl passed peacefully surrounded with love thanks to this man .The man from the Cremation company,for some reason I can't remember his name was amazing when he came to take her away he wrapped her up so she just look sleeping in her bed .Three days later he brought her home in a beautiful casket and her paw prints look as if she's walking on a sandy beach that she loved 🐾🩷
18 de febrero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Anne,
I am so sorry you have lost your Macie, I know the pain of losing a dear pet. Andrea has worked with us for many years and is a wonderful person as well as a skilled vet. I suspect that Neil visited you to collect Macie and return the ashes just a few days later.
Most people would want to be at home to say goodbye, sadly not everyone realises that this is possible. I am pleased to hear that you were able to call us so the that final act of love could be peacefully and gently performed in the loving environment of your own home.
Thank you so much for your lovely and powerful words, they mean so much to us.
With sympathy,
Amber
From beginning to end the service was…
From beginning to end the service was kind and compassionate
15 de enero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Thank you so much for your kind and gratefully received words. I am comforted that we have been able to help you at such an emotional time.
Sincere condolences,
Amber
We couldn't lift our very poorly senior labrador to get him help .
After getting zero help from our regular vets we were so upset that our precious labrador Max was going to suffer a painful end. I found cloud 9 on Google and they Instantly took the pressure off and allowed him a dignified goodbye, we are so greatful to them.
16 de marzo de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Nicola,
Thank you for sharing your experience with us. Saying goodbye is never an easy thing to do, but being at home does seem to ease the pain. I am sure Max felt more comfortable being surrounded with familiarity rather than being likely more stressed in an unfamiliar environment.
I am comforted that we have been able to support you through this sad time.
Please accept my condolences.
Amber
Kind and empathetic service from Sam…
Kind and empathetic service from Sam who came and put our beloved miniature Dachshund Molly to sleep after a serious IVDD injury. The Team who organised the service where also first class. Also 50% cheaper than our local vets for a really brilliant service at very difficult time. We would 100% recommend Cloud 9 vets. Thank you x
19 de marzo de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Ben,
I am so sorry to hear about Molly, but comforted to hear that we have been able to be there for you at such an emotional time. Sam is indeed a skilled vet and a lovey person. I am pleased to hear words such as "kind" and "empathetic" . We are so grateful that you have taken the time let us know how things went. You words are so warmly received by everyone at Cloud 9 Vets.
Please accept our condolences.
Kind regards
Amber
Have to highly recommend this company
We wanted to have our dog PTS at home and we heard about Cloud 9 from a neighbour. It was the best thing that we could have done for her, from the initial contact through to receiving her ashes there was nothing but excellent compassion and communication.
The vet who came out, Filipe, was superb with an excellent and compassionate manner which made it a much nicer experience than having to put her in the car and go the the vets.
Same for the guy who came to collect her later, just as planned, again super compassionate.
It's not something that any of us wants to do but if we had to we would certainly use their services again.
Thank you!
5 de marzo de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear John,
Please accept my sincere condolences over the loss of Maggie. It is such a difficult process to go through and I also understand that it is difficult to write about. I am so grateful that you have been able to let us know about Filipe's visit. Your words are deeply appreciated by us but more importantly allow others see that there is help available when we need it most. We are dedicated to providing compassionate and professional services and it is rewarding to read these words in your review.
It is not something we want to go through, however knowing help is available when we face the loss of a beloved companion is a comfort, and being able to be in the safe and familiar environment of your own home is something we all would wish to choose.
Kindest regards
Amber.
Kind, compassionate and gentle
Kim, the vet who visited us, was exactly the sort of person I could have wished for in the difficult circumstances of having to put our dearest, lovely William to sleep.
She explained the process in full, she carried it out with kindness, gentleness and compassion, and she helped us afterwards with practical advice about burying him.
The service is more expensive than using your regular vet (we booked a same day service when it became apparent during the night that our cat was seriously ill), but absolutely worth it for minimising the stress to our beloved pet. Highly, highly recommended.
25 de febrero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Emma,
Thank you so much for your kind and thoughtful review. We are truly sorry for your loss of William—he sounds like a very special and much-loved companion.
We are so grateful you took the time to share your experience with us and particularly with Kim. Providing a calm, compassionate, and respectful environment during such a difficult moment is at the heart of what we do, and it means a great deal to know that Kim was able to support you and William in that way.
We also appreciate your understanding regarding the nature of our service. Being able to help families at home, especially at short notice, is something we feel privileged to offer, and we’re glad it brought comfort and reduced stress for William.
Thank you again for your recommendation and for trusting us at such an emotional time. Our thoughts are with you.
Amber
Cloud 9 have been so compassionate from…
Cloud 9 have been so compassionate from the moment I called Darlene to the day David came to our home and help our precious Coco to cross Rainbow bridge. It is the hardest decision one can ever make to let go of your best friend but know it’s for the best so they can be free and at peace. David was the most understanding gentle Soul who calmly spoke as me and my husband cried together holding our baby girl till she took her last breath. We thank you with all our hearts for your support and kindness. The support service of pet cremated was wonderful too. Situated in the heart of the country side I collect my babies ashes from a wonderful lady called Amy who also showed immense empathy.
24 de febrero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Sophie,
You have written such kind and emotional words, for which I offer my heartfelt thanks. We understand the enormity of your decision, but you have clearly prioritised Coco's welfare. It is incredibly difficult to say goodbye but being in the loving and familiar surroundings of Coco's home, does make this sad process more bearable.
A peaceful and dignified goodbye at home, is indeed a final act of love, to a loyal and loved companion. I am honoured that we could support you and Coco at this sad time.
Sincere condolences,
Amber
Very professional service
Very professional service, from the knowledgable and compassionate Danielle taking the call, to the vet David who visited us at home, I would recommend this service.
1 de marzo de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Angela,
Thank you so much for your much appreciated words. It is so sad to say that final goodbye and I am comforted that we could support you with our caring service. Your words about Danielle and David give us the strength and energy to provide this needed service 365 days a year. Please accept my sincere condolences.
With respect,
Amber
Compassionate and understanding
I recently had to say goodbye to our beautiful dog, Wolfie, and Cloud 9 Vets were absolutely wonderful during such a heartbreaking time.
The team were incredibly empathetic, gentle, and respectful, treating Wolfie — and myself — with genuine care and compassion throughout the entire process. They took the time to explain everything clearly and allowed us the space i needed, never once making myself feel rushed.
Losing a pet is devastating, but their kindness and understanding made an unbearable moment more peaceful and dignified than i could have imagined. I will always be grateful for the way they helped Wolfie pass so calmly and for the comfort they gave
I would highly recommend Cloud 9 Vets to anyone facing this incredibly difficult decision.
11 de febrero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Martin,
What a wonderful name for your dear Akita. Thank you so much for your heartfelt words, they are so gratefully received. We are deeply sorry for the loss of your beautiful Wolfie, it is clear that he was s beloved companion.
It truly means a great deal to hear that Cloud 9 could provide you with comfort and support during such a difficult time. Saying goodbye to a beloved companion is never easy, and we always strive to ensure it is as peaceful, gentle, and dignified as possible. I am pleased to read that you felt cared for and given the time and space you needed, this is always our intention.
Your kind recommendation is sincerely appreciated. Thank you so much for your trust to be able to help Wolfie in his final moments. Our thoughts are with you.
Respectfully,
Amber
Great kindness and professionalism.
The vet Julieta from Cloud Nine who came to put our beautiful Ollie to sleep because he was suffering from cancer, was so caring and gentle, and gave us plenty of time to say goodbye to our wonderful Ollie. We were also so very grateful that Ollie was totally pain free throughout the whole procedure. He drifted gently out of this world.
So many many thanks Julieta, we will always be grateful and remember your great kindness to Ollie and ourselves.
13 de febrero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Thank you so much for your kind words. Saying goodbye is never an easy thing to do, but being at home is like a final act of love to a beloved companion. It does give us more time to say goodbye and it makes that terribly emotional farewell, more personal, more dignified and more gentle. I am so comforted that we have been able to help you through this sad time. Your caring words gives us all amazing strength to carry on supporting pet families in need. I am so grateful that you have taken the time to tell us about the gentle goodbye to Ollie. I will of course pass on your comments to Julieta too. Please accept our sincere condolences.
Respectfully,
Amber
Cloud9 vets
My beloved cat Rosie had a peaceful at home experience when the time came to say goodbye.l can't thank vet Susie enough for the compassionate end to Rosie's life, also many thanks to all at Coud9 who I dealt with during this difficult time.
I would recommend this Company as was done so by my Veterinary practice.
2 de febrero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Alison,
I am so sorry that you have lost your dear cat Rosie. Having the help and support of a caring and compassionate team, in the safe and loving environment of your own home, is a great help. Saying goodbye at home is a final act of love for a beloved companion, I am pleased that we have been able to help you at this sad time.
Thank you so much for your warm words.
Heartfelt condolences,
Amber
Kindness
I am deeply grateful to the Cloud9team and especially Nacho for the kind, caring and compassionate way my beloved Amie girl could pass peacefully in my arms, at home.
My gratitude as well to Phoenix Pet Cremations.
Thank you from the bottom of my broken heart.
23 de enero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Carla,
Please accept my sincere condolences over the loss of Amie, your caring words are very gratefully received by all of us at Cloud 9 Vets, thank you for also mentioning Nacho and Phoenix. I am so comforted that we have been able to support you through such a difficult and emotional time. Your kind words warm our hearts and give us such encouragement.
With respect,
Amber
Thank you so much
From the first phone call with Kate through to Wing Ka’s visit a few days later, we cannot fault Cloud 9 Vets. They were so kind as we made the difficult but right decision to help our cat Carmen out of this world. Wing Ka took the time to explain everything and clearly really cares for animals. Carmen’s death was very peaceful and she was surrounded by love. If/when you find yourself in this awful situation, I’d highly recommend Cloud 9 vets.
3 de febrero de 2026
Opinión espontánea
Respuesta de Cloud 9 Vets Limited
Dear Helen, I am so sorry that you have lost Carmen, what a wonderful name. I am pleased that my colleagues have been able to support you through this sad experience. Thank you for giving us the confidence to help you say goodbye to Carmen in the most loving of all environments, your home. Your words are received with thanks and sincere gratitude, please accept our heartfelt condolences over the loss of Carmen.
Sincerely,
Amber.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.