Clover Car Services Limited Opiniones 

608
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Had a booking for 5:30AM to the airport, despite confirming the collection the night before with the office the driver never arrived, ended up having to book Ubers and rush to make the flight. I... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from Clover Car services. Received text after telephone call confirming booking & then text morning of flight confirming driver on his way & given registration details. Driver excell... Ver más

Valorada con 5 estrellas sobre 5

We needed a minibus to transport our staff and volunteer team to a colleagues wedding. I submitted an online enquiry and it was answered swiftly. I telephoned the office to make my booking and... Ver más

Valorada con 3 estrellas sobre 5

Dispatcher promised 5 mins - taxi took 20+ to arrive with no updates given. Despite being local main roads, driver had no idea where pick-up or drop off points were. Car was clean, driver was polite,... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de transporte
  2. Agencia de turismo
  3. Servicio de transporte con acompañante

Escrito por la empresa

Clovercars aim to provide all your travelling needs. Offering a profesional, punctual and reliable service. We strive to be the best and will go that extra mile for you. • Executive & Chauffeur Services • Airport Transfers • Courier & Delivery Services • Additional Needs Transport •Coach Bookings • Weddings With over 45 years experience and knowledge of working in Bromley, london and the surrounding counties, we always get our customers to their destination safely, on time and in the upmost comfort. • open 24/ 365 days • GPS Trackers on all cars • All our drivers and chauffeurs have an enhanced DBS certificate • COVID safety measures in place


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

608 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(608)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Kevin was my car truck driver

Kevin was my car truck driver. He is very good. Knows what he’s doing. Towed my car to discount tires so I could get my flat tire fixed. He was a good person n interesting since I had to drive in the truck with him. I recommend Kevin.

7 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Airport Service

Used for LGW airport for out and inbound trips. Prompt and reliable with good quality vehicles. Would be 5 🌟 if we’d been told to meet driver in car park vs the drop off area we normally get picked up from.

10 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Clover Car…

Excellent service from Clover Car services. Received text after telephone call confirming booking & then text morning of flight confirming driver on his way & given registration details. Driver excellent...made sure we had passports & money and had locked up house properly before he was ready to drive. Very nice driver & overall an excellent service. Highly recommend

14 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Early start!

I used the service today for an appointment & pick up from Lewisham Hospital. I have issues with my mobility. The drivers were kind, helpful & punctual. I have used Clover quite a lot since living in this area. This is the first time I have used the online booking service and it worked very well. Monica. South London.

6 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect service

Easy to book. Driver courteous and on time.

6 de julio de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

thank you for the 5* review.

Regards

Joanne
Clover Management Team 🍀

Valorada con 5 estrellas sobre 5

Clovers

Very reliable car service,mostly always on time if not early and I like that most of there drivers aren't chatting away on their phones for the whole of your journey that really annoys me I recommend clovers

28 de junio de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Hi Pauline,

thank you for taking the time to review our services.

we look forward to seeing you again soon.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Valorada con 1 estrellas sobre 5

Unsafe and unreliable

I sent the following feedback directly to Clover Cars after our booking in April, they never bothered to respond:

I booked a car to come and collect my family to take us to the airport on Sunday evening. Nobody turned up, and when I phoned the office they said that the driver had been ‘checking his car’ and would be with me in 10-12 minutes at most. 25 minutes later, he arrived. He seemed completely surprised by the amount of luggage we had (which was all explained in the booking).

His driving was terrible, and so dangerous. He was doing more than double the speed limit at times, weaving in and out of traffic and undertaking other cars. My husband had to ask him twice to slow down.

When we arrived at Heathrow he insisted on a cash payment, despite me receiving no instructions that this was required (and I specifically asked for payment details when I confirmed the booking), and your website advertising Visa/Mastercard/Amex facilities. This made us even later for our flight as my husband had to go and find a cash point whilst the driver tried to insist that me and my baby didn’t get out of the car; the whole experience was dreadful and a really poor start to our first holiday with our young baby.

14 de abril de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

I believe we have spoken a couple of times regarding this booking, we also explained when taking the booking the procedure with card payments as drivers work for various other companies they do not have onboard card readers but we can send you a link which enables you to make a safer payment online.
As you had not made a payment online the driver asked for cash payment which he is well within his rights to do as you had not paid for your journey.
we have never had any complaints regarding the driver in question.
I can apologise about the late running of your car if that was the case.

we do also have terms and conditions available on our website for your to read before proceeding with your booking.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Valorada con 5 estrellas sobre 5

Reliable with clean car

Lovely driver. Very clean car. Excellent journey. Used for airport journey. Would use again. Reliable. Thanks

27 de junio de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

thank you for your kind comments and 5* review, we hope to see you again soon.

Regards

Joanne
Clover Cars Management Team 🍀

Valorada con 5 estrellas sobre 5

Excellent

Easy to book a car, drivers always friendly, helpful and polite

25 de junio de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

thank you for your 5* review.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Valorada con 4 estrellas sobre 5

Good driver, longish wait

The driver was very pleasant and helpful. The estimate of when the car would arrive was wildly optimistic. I would happily book with Clover again but will take the estimated time of arrival as a pious hope rather than an expectation.

12 de junio de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Afternoon,

we apologise for the inaccurate estimate time given due to unforseen circumstances occasionally journeys will take longer than expected.

we look forward to seeing you again soon and hopefully get a 5* review.

Regards

Joanne
Clover Cars Management Team 🍀

Valorada con 5 estrellas sobre 5

I fully recommend this company

I use this company quite regularly and they are a fantastic company. They suit the needs of many different people which is extremely helpful. The drivers are super friendly and approachable which in turn makes the journeys nice and relaxing. I highly recommend this company whether it’s for a quick trip to the shops or going to the airport for a holiday. Fantastic service offered.

8 de junio de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

thank you for your 5* review.

we hope to see you again soon.

Many Thanks

Joanne
Clover Cars Management Team 🍀

Valorada con 1 estrellas sobre 5

Helpful person in the taxi office

Helpful person in the taxi office, however, the First price quoted was too expensive for me and I would have had to pay waiting time at my destination. When the taxi arrived and took me to my final destination, I was charged £12.30 from Tesco superstore Bromley to Bromley Sth station. I was shocked. Next he didn’t take card so had to take me to a cash point! This was all crazy as the earlier taxi I had taken had charged me £6.00 for the same journey. As a visitor I am disgusted by the excessive charge. 😠

28 de mayo de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

customers are informed of the fare before the journey is booked, a confirmation text is also sent with the fare price.
as you used a different firm on the way there that would explain your fare difference.
you always have a choice on card or cash option you just have to let the controller know when booking and they can send a payment link.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Valorada con 5 estrellas sobre 5

Great service

Always use Clover, good drivers, polite and helpful.

23 de mayo de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

thank you for your 5* review.

see you again soon

Joanne
Clover Cars Management Team 🍀

Valorada con 5 estrellas sobre 5

I’ve been using Clover Cars for years…

I’ve been using Clover Cars for years and I can honestly say that I have nothing to complain about to date. Keep up the good service. Thank you.

25 de mayo de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

thank you for your kind words

see you again soon.

Kind Regards

Joanne Hawkins
Clover Cars Management Team 🍀

Valorada con 5 estrellas sobre 5

Tommy was very friendly and got us to…

Tommy was very friendly and got us to our destination promptly!

22 de mayo de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Good Morning,

thank you for your review i will pass on your comments to the driver.

Regards

Joanne Hawkins
Clover Cars Management Team 🍀

Valorada con 5 estrellas sobre 5

Daryl best driver caring and supportive

Daryl best driver caring and supportive

9 de mayo de 2024
Opinión espontánea
Logotipo de Clover Car Services Limited

Respuesta de Clover Car Services Limited

Thank you for your review, i will pass on your comments to the driver!

see you again soon

Joanne
Clover Cars Management Team 🍀

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