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Coco Clem Opiniones 38

•
TrustScore: 4.5 sobre 5

4,7

Joyería
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service from this shop is exceptional. I purchased the Sheet of Paper sweater, and wasn’t sure about the sizing. Coco responded to my many emails very quickly and was patient with my ma... Ver más

Valorada con 5 estrellas sobre 5

Ordered the pencil scarf. Arrived really quickly. Loved the item. Quality is amazing. Love that it is double sided. Also got a gift of super cute mushroom earrings. Very happy!

Valorada con 5 estrellas sobre 5

I pre-ordered the stork scissor earrings and was told up front they would take about 10 weeks to arrive, since they were still in production. Coco Clem was very communicative through the whole process... Ver más

Valorada con 5 estrellas sobre 5

Everything Courtney brings into existence is perfection. She holds everything to a high standard so you can always expect to be blown away by what you’re getting. I got the scissor necklaces for my fr... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

Enjoy free shipping on U.S. orders over $200 for vibrant jewelry and apparel designed in North Carolina. At Coco Clem, we pride ourselves on exceptional customer service, thoughtful design, and high-quality materials made to last.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Worth every penny!

My product was extremely well made, arrived within a few days and I got multiple complements immediately when I started my day! Very happy with my purchase!

27 de abril de 2025
Valorada con 1 estrellas sobre 5

Well of I would have received my…

Well of I would have received my package yet all would have been great. I am now still waiting on those earrings for half a year. And I totally payed you guys so I am totally disappointed from your service coco clem. Would have been better I their was any update or info about my earrings not being delivered.

28 de febrero de 2025
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Respuesta de Coco Clem

Hi Natalja!

I completely understand your frustration and disappointment.

In case you missed it, I'd like to clarify that your order was for a pre-order item, which had a lead time of 6-10 weeks, as stated in the product title, description, and in multiple production email updates I sent out.

You placed your order on November 30, 2024, meaning your estimated shipping window was between January 11, 2025, and February 8, 2025 with an additional 7 days shipping time for the product to arrive from my manufacturer to our studio (as listed in the email newsletter pre-order production update).

Your package shipped on February 22nd, and you should have received a shipping confirmation email with tracking details- your package is currently in transit. Since this is an international order, transit times can vary and sometimes take longer than expected.

I noticed that you read my first production email update but may have missed my second email, where I explained that there was an unexpected delay, which extended the timeline by one week.

Please check your tracking information, and if your package hasn’t arrived soon or the tracking isn’t updating, feel free to reach out. I can always send a replacement pair! Your pre-order earrings are on their way and should arrive shortly.

Thank you again for your patience, and I truly appreciate your support!

Best,
Courtney

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