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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We received a voucher as a Christmas present. Ordering and delivery process was flawless. Lots of great products and producers, in particular Peter Boucher butchers, their meat products We ordered w... Ver más

Valorada con 5 estrellas sobre 5

I have ordered more than once from CoLab as we love the Ginger and Prawn Dumplings, the service is great,fast turnaround time, highly recommend.

La empresa ha respondido

Valorada con 3 estrellas sobre 5

We ordered three ready meals and some other produce. Bar Lourinha's chick peas with spinach wee good. The duck red curry was tender and flavoursome but there were just three half cherry tomatoes in th... Ver más

Valorada con 5 estrellas sobre 5

Co-Lab Pantry have a large (and delicious) variety of products! They are always adding new products to their site, which keeps it fun and exciting. Great customer service and prompt delivery. The... Ver más

Información sobre la empresa

  1. Servicio de pedidos de comida online

Escrito por la empresa

A 24/7 online destination for ready-made meals, drinks, pantry staples & produce from restaurants, cafes & bars - in 1 order. Delivering to homes across Australia.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

254 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(254)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

grateful to have found this

grateful to have found this. I liek the quality of their produce -- freshness overload! Thank you.

22 de febrero de 2022
Opinión espontánea
Logotipo de CoLab

Respuesta de CoLab

Thanks for the great feedback, Luciana! We look forward to sending you goods again soon!

Valorada con 5 estrellas sobre 5

Super great service

Super great service. Restaurant food at home. The kids love it so it makes it easy for me as they’re doing their own meals. All in all highly recommend.

4 de febrero de 2022
Logotipo de CoLab

Respuesta de CoLab

Glad to hear you and your family love Co-Lab, Addie! We look forward to sending you goods again soon!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Really like that they source local produce. It has been a great discovery for sending presents to family living in Melbourne! So easy to use website and a great range of products.

3 de febrero de 2022
Valorada con 2 estrellas sobre 5

Didn’t get the items I ordered and…

Didn’t get the items I ordered and several that did arrive were damaged. Woman I spoke to was friendly and said they’d issue a refund and replace some items but they refunded less than the damaged amount. when I emailed them a couple times to understand the refund amount, they didn’t respond at all. If someone explains it then I am happy to leave it at that but the lack of communication is concerning

24 de enero de 2022
Valorada con 4 estrellas sobre 5

CoLab Pantry voucher a great gift idea

We received a voucher as a Christmas present. Ordering and delivery process was flawless. Lots of great products and producers, in particular Peter Boucher butchers, their meat products We ordered were affordable and great quality. Look forward to seeing more products from regional areas and delivery to these areas as well. A great gift idea.

19 de enero de 2022
Valorada con 1 estrellas sobre 5

Horrible horrible experience

Horrible horrible experience. I do not trust earlier reviews. I ordered two pizzas and they have not arrived at all with no explanation!! The eggs I ordered are all cracked!!! The ice pack on top had melted, weighing the eggs down and soaking the boxes. I have spent a lot of money and invested time shopping on this site for a particular event. No caller information is available for the company and I’ve been in touch across multiple platforms with no response. I take issues like this very seriously and will be reporting them to the ACCC

11 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Xmas order has not yet arrived 😢

Hi there, my Xmas order has unfortunately not arrived yet. It said that it was delivered yesterday at 1pm but that is not correct. Can you please private message me asap so that I can speak to someone? Thanks in advance. Rosh

24 de diciembre de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not great

First tried Colab pantry in 2020 and received incorrect items. I received smaller size cocktail drinks than what I had purchased and the wine received was not the year as advertised online. I did contact the team and was refunded these items but would of preferred to have received the correct items as I had to go out and purchase new gifts last minute.

I decided to give them another go this year and had another disappointing experience. Firstly the order was not delivered the next day (Friday) as promised. I contacted the team and was told they would personally deliver the following day (Saturday) which I appreciated, however the order was not delivered despite waiting at home all day. I received the order on Monday and it was missing a bottle of wine.I contacted the team again and this error was corrected however alot of back and forth required and simply unreliable both times I have ordered from here.

Will not be ordering from here again.

17 de diciembre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Love the selection/variety of brands…

Love the selection/variety of brands that you have available. Really interesting products and great as gifts. Cant wait to try them!

Only constructive feedback would be better packaging would be great. I had one jar with a dent which meant I had pickled cabbage leaked over some of the other contents as well as a spoiled jar. The only packaging used was thin cardboard paper and a small piece of bubble wrap which wasnt held in place.

That being said I've already recommended the online shop to a bunch of people :)

13 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Product great, Delivery an Issue

Overall rather underwhelming experience with delivery and customer service. Days late and still messy getting it sorted. Would be a good idea for them to implement a contact number. They are a small team and working on it, but needs to be a priority. It wasn’t possible to stay within 3-4 days of the expected date, annoying especially for birthday gifting purchases. The product was apparently lovely and wine really nice. Just need to work on the confusing delivery. They were trying I’ll give them that.

8 de diciembre de 2021
Valorada con 3 estrellas sobre 5

Deliver fees is very expensive

Deliver fees is very expensive.
Delivery experience was very disappointing when simple requests were not followed.
Some products were much more than when I buy from the actual shop!

3 de diciembre de 2021

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