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Collecting.com Opiniones 

425
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've used watch collecting and collecting cars many times over the last few years to buy and sell watches /cars. Its a really good platform, great customer service agents, and totally transparent.... Ver más

Valorada con 5 estrellas sobre 5

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... Ver más

Valorada con 5 estrellas sobre 5

I was a little nervous at the outset, I though selling a valuable item via online auction could be a risk. However, Mark (my allocated person at Watch Collecting) talked me through the very simpl... Ver más

Valorada con 5 estrellas sobre 5

Although I have used their sister company, Collecting Cars this was the first time I have used Watch Collecting. My contact (Jamie) was excellent and very helpful with advice. The photography was good... Ver más

Información sobre la empresa

  1. Casa de subastas

Escrito por la empresa

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

425 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(425)

85 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Impressive service

Very professional service provided by Fleur Dubois at Watch Collecting. The watch had recently been serviced and was in perfect condition. It was carefully assessed and its ownership and provenance checked by Watch Collecting.
We agreed a reserve price and the watch went into the auction.
It sold for the price I was hoping to achieve to a buyer who is clearly delighted with his purchase.
A great experience all round.

6 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Sale of omega

Very good communication and explanation of the sale process. Arranging the photos and valuation was very straightforward. Will use again for purchases or sales.

30 de enero de 2024
Valorada con 5 estrellas sobre 5

Fleur was great!

Fleur was great, really helpful and professional and very accurate/ realistic on her assessment of the reserve. She was also able to guide me towards a photographer in my area, and generally handled the process seamlessly. The price I achieved for my watch was in excess of what other online services offered, so I’m really pleased.

23 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

unfortunately - caveat emptor

Disappointingly it’s their way or the highway. Despite making you as a buyer agree terms and a contract with WC and stating at Clause 9.9 you must agree a contract yourself with the seller they discourage any such contract and encourage you to pay the money to the seller - which you are yourself unable to conduct any KYC or AntiMoneyLaundering measures on. Feels like the process maybe open to fraud.
When you ask for their assistance to agree a short contract of sale they advise ‘this platform is not for you’. Perhaps more legal training needed for salespeople.

Despite the claims of checks of the Watchregister loss databases WC said they don’t ask the seller if the watch is lost stolen or fake on consignment.

A prime example we saw was a Rolex watch seller listed their watch with the wrong manual and admitted they were a dealer - after these red flags buyers wrote to WC but they ignored them and the auction was allowed to proceed to conclusion. due diligence on the seller? Due diligence on the watch and it’s papers?

23 de enero de 2024
Opinión espontánea
Logotipo de Collecting.com

Respuesta de Collecting.com

Good afternoon,

Thank you for your feedback.

We do not discourage buyers and sellers from agreeing a separate contract with one another, if they require one. The platform connects buyers and sellers, so the sale contract for a watch always remains between those parties. As part of Watch Collecting’s trust and security measures. Watch Collecting has also partnered with www.escrow.com which allows buyers and sellers to complete their purchase with this added protection.


We carry out a number of customer checks on all sellers who list with us.

As well as a detailed listing interview to ascertain all the ownership history and provenience. We also organise professional photography of every angle of the watch, box and papers including all serial numbers.

The watch is run against the Art Loss Register and the Watch CSA Counterfeit Buster serial number database prior to listing. The listing is live for 7 days with the ability for a buyer to ask questions of the seller to satisfy any outstanding concerns.

In terms of additional extras such as user manuals, these can misplaced or mixed up over time when dealing with pre owned items. The ‘papers’ for the watch -the original manufacturers guarantee certification issued by the authorised dealer at the point of sale, were present with the lot. Many dealers/trade list on our platform as well as private individuals. They stated they were a dealer in the comments for full transparency.

I hope this clarifies our polices. However please do contact clientservice@watchcollecting.com should you have any further question on how the platform works.

Client Services Team

Valorada con 5 estrellas sobre 5

5 stars well deserved

Very smooth and efficient bidding and after bid process. Responsive and kind customer service agents. Mark was most helpful on the handover date, very kind and professional. 5 stars well deserved

18 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good advise and close communication resulting in satisfactory sale.

Good advise and close communication. Any questions were met with an immediate response from Fleur Dubois and she also helped me in getting photographs taken at the compan's office.
When the auction was coming to a conclusion I had conversations with Fleur regarding the reserve which helped the sale and meant the original reserve was almost achieved.

12 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

The whole process was simple and efficient. Mark couldn't have been more helpful, and was always at hand to answer any queries. I've used other auction sites in the past and Watch Collecting is by far the best.

4 de enero de 2024
Valorada con 5 estrellas sobre 5

I received excellent service and…

I received excellent service and support in my recent purchase via the auction platform. A very minor issue was addressed quickly and sensibly, and the watch (entirely as described) was in my possession within a short period of time. Will no doubt use again.

18 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Very disappointing experience

Very disappointing experience
Genuinely bid on a watch and person I was up against over bid by £22,000 so stopped any further bids from me
When I queried this I was told genuine mistake and they have come to an agreement
So basically bid what you like and agree the sale after so genuine buyers have no chance
Will never use again

3 de diciembre de 2023
Opinión espontánea
Logotipo de Collecting.com

Respuesta de Collecting.com

Thank you for your feedback. Unfortunately people make mistakes and this was a genuine error from an existing user of our platform. This occurred near to the auction end, which meant the live bid could not be cancelled in time and the the highest bid won.

The seller had the opportunity to rerun the watch through the auction due to this. However they agreed this was an honest mistake and were happy to settle on a final hammer price as is their right to do so.

I am sorry that due to this you were disappointed with your recent experience of this very rare circumstance.

Kind regards
Client Services Team

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