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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Die erste Erfahrung war gut: gelungene Farbabstimmung -´der Einführungspreis. Dann ein deutlich teureres Abo. Bei kurzen Haaren lässt sich die Portion aber halbieren. Die Farbwirkung war schwächer... Ver más

Valorada con 5 estrellas sobre 5

Natural looking results, leaves the perfect amount of gray. Been using for years, can’t recommend more highly.

Valorada con 3 estrellas sobre 5

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shin... Ver más

Valorada con 2 estrellas sobre 5

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

At Colorsmith, we believe that when your hair color fits like a glove, you feel like your best self every day. Get ready for a new way to color, with everything you need delivered to your door in one discreet box. Led by a team of real-life colorists at our Los Angeles Headquarters, our custom men’s hair color and beard color takes into account your unique needs to give you a natural-looking finish. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our Quiz, our licensed colorists get to know you and your color goals before crafting a completely customized shade, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color for men and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your hair dye or beard dye (our patented customization technology can adjust your color down to a ¼ of a shade) or want to learn how to get the best gray coverage, our professional colorists are here to help. In addition to our custom Color Case, we offer professional-grade hair care (like shampoos, conditioners, and stylers) and salon-inspired tools (like scalp massagers). Connect with a colorist today and start crafting your unique shade.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

320 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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No ha contestado las opiniones negativas

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2,9

Todas las opiniones

(320)

6 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Watch out this is a scam!

First of all it did not cover ANY grey hairs!
But the worst part is that they scam you, no where in their ads or when you make a purchase do they tell you this is a subscription. They withdraw money from you without even telling you they did that. Thanks to PayPal I received my money back. But watch out this is a scam!

11 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nice results and good customer service

This product delivers nice natural results that are not monotone like other competing products on the market.
Their customer service answers is very helpful.
Coloring your gray hair makes you feel younger.

6 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Abo-Falle! Besser Finger weg!

Vorsicht bei der Bestellung! Wenn man eine einfache Bestellung aufgeben will bekommt man hintenrum ein Flex-Abo aufgedrückt.
Auf Emails wird nicht reagiert und Kontakt kann man auch nicht wirklich aufnehmen.
Miese Geschäftstaktik!
Finger weg!

1 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pathetic and unethical

Scroll down and you'll see a 5 star review (unless they've taken it down in response to this review) by a "customer" named Rabih Zaouk. He's actually a Vice President at the company that makes this product. That tells you all you need to know about their ethics. Avoid.

14 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This business is fraudulent

This business is fraudulent. While their product does indeed exist and gets shipped, they will - without telling you - enrolling you in a subscription that you cannot cancel. There simply is not way of cancelling it through their website and they do not respond to e-mails on this issue, nor can they be contacted by telephone.

10 de abril de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Can’t change account settings

The product and service is very good. However, I tried several times to change things on the account and the site would not let me. Other than that the kit comes with everything needed.

2 de abril de 2024
Valorada con 1 estrellas sobre 5

don't trust also this company.

don't trust also this company.

'Turn off' your account is a very dodgy sounding phrase.
A website designed to make anything involving your money difficult to change should always be avoided.
I have hopefully closed it today but i am going to contact PayPal to prevent them taking any money.

If they can offer you the over packaged product for only 11 Eiro why does the price go up to 39 EUro !!!

28 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

They will not allow your to cancel…

They will not allow your to cancel . I have cancelled twice and they keep charging me extortionate prices for badly made hair colour. They don’t have a working phone number and no one responds to emails or messages. The positive reviews here are written by paid marketing resources since the language seems unlike a real customer, the same review is promoting the companies other products. I’m going to contact my credit card company to chargeback. This is a fraud and they aught to be fined. I will also be writing to the trading standards.

22 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't trust this company

Don't trust this company, I was not aware about subscription. When I received my 2nd package (1st was trial pack), I contacted the company tell them I don't want product. Company told me to return the box in same condition using Return to sender Royal mail which I did. They never replied to my email and refused to give refund as well

13 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute con artists

Absolute con artists! Says that it’s £8…no notification that you are in a contract subscription and then all of a sudden they are taking £26 for one pack without authorisation.

I am doing a cc chargeback to get my money back….avoid this company!

8 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I don't trust this company.

I don't trust this company.

'Turn off' your account is a very dodgy sounding phrase.
A website designed to make anything involving your money difficult to change should always be avoided.
I have hopefully closed it today but i am going to contact PayPal to prevent them taking any money.

If they can offer you the over packaged product for only £8 why does the price go up to £24!!!

"promises the earth and delivers nothing" typical Amercian advertising from an American owned company.

16 de marzo de 2024
Opinión espontánea
Logotipo de Colorsmith

Respuesta de Colorsmith

DL - Thanks for sharing your opinion with us. We apologise for any confusion and misunderstanding with our prices. If you wish to buy our hair color, you can always choose the single order, which costs £24, and or you can enrol in our Plan and pay the Color Case £19 (shipping fees excluded). From time to time, we have promotional offers, with a first order at a discounted price (like £8). These offers are valid for the very first order only, with enrolment to our Plan. If you need further information or assistance, feel free to contact us at hello@colorsmith.co. We are always happy to help in any way we can!

Valorada con 1 estrellas sobre 5

Colorsmith STOP trying to charge my…

Colorsmith STOP trying to charge my credit card!!! I only order a sample from you, which I did not like!!! I was trying to contact yopu on www, and no replay from your site.

Please cancle my suscription imediatly, and stop charging randomly credit card without authorisations!!!

15 de marzo de 2024
Opinión espontánea
Logotipo de Colorsmith

Respuesta de Colorsmith

Maciej - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

Valorada con 1 estrellas sobre 5

Keep your hands off

Keep your hands off!

Don't fall into the subscription trap. There is no response to emails. Instead, goods continue to be sent even though I objected and canceled.

28 de febrero de 2024
Opinión espontánea
Logotipo de Colorsmith

Respuesta de Colorsmith

Lutz - We apologise for any confusion with our Plan. After choosing the color you want, and before proceeding to the checkout, you can select your option and choose between the Color Plan – with all its perks – and the single order. We are also sorry you are still waiting for a reply from us. Please, send us a quick email at hello@colorsmith.co; we are always happy to help our customers!

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