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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Die erste Erfahrung war gut: gelungene Farbabstimmung -´der Einführungspreis. Dann ein deutlich teureres Abo. Bei kurzen Haaren lässt sich die Portion aber halbieren. Die Farbwirkung war schwächer... Ver más

Valorada con 5 estrellas sobre 5

Natural looking results, leaves the perfect amount of gray. Been using for years, can’t recommend more highly.

Valorada con 3 estrellas sobre 5

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shin... Ver más

Valorada con 2 estrellas sobre 5

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

At Colorsmith, we believe that when your hair color fits like a glove, you feel like your best self every day. Get ready for a new way to color, with everything you need delivered to your door in one discreet box. Led by a team of real-life colorists at our Los Angeles Headquarters, our custom men’s hair color and beard color takes into account your unique needs to give you a natural-looking finish. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our Quiz, our licensed colorists get to know you and your color goals before crafting a completely customized shade, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color for men and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your hair dye or beard dye (our patented customization technology can adjust your color down to a ¼ of a shade) or want to learn how to get the best gray coverage, our professional colorists are here to help. In addition to our custom Color Case, we offer professional-grade hair care (like shampoos, conditioners, and stylers) and salon-inspired tools (like scalp massagers). Connect with a colorist today and start crafting your unique shade.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

320 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(320)

6 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5
Logotipo de Colorsmith

Respuesta de Colorsmith

Hi, apologies for our delayed reply. We also apologise for the confusion with our Plan: if you have placed your order through a promotional price, you have also enrolled on our Plan. The advantage of our hair color plan is that do you receive 20% off of every order, and it's completely flexible and you can set it up according to your needs. Of course, you also have the option to place single orders.
If you need more information about our subscription or if you need any help, don't hesitate to contact us at hello@colorsmith.co. We are always happy to help in any way we can!

Valorada con 1 estrellas sobre 5

Never received item

Never received item. Ignored all my messages. Having to go through bank to get refund. Stay away

9 de agosto de 2023
Opinión espontánea
Logotipo de Colorsmith

Respuesta de Colorsmith

Hi, we apologised for our delayed reply, and we are so sorry you haven't received your order, nor a reply from our team. If you still need assistance, please contact us at hello@colorsmith.co and we'll be more than happy to help you!

Valorada con 2 estrellas sobre 5

Time and effort

A few things. Time is one. 30 minutes is a long time. And the color kind of faded after few days. And the struggle to dye the hair. The effort you have to put in. It is definitely not worth it. So I cancelled the subscription.

26 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Great company and good products

I enjoyed working with everyone. The product delivered what it promised. After some use, I have decided to no longer color my hair and have stopped using the product. This decision had nothing to do with my good expeirnece...my spouse prefers my hair its natural color...happy spouse, happy life...best to all!

13 de junio de 2023
Valorada con 1 estrellas sobre 5

I am writing to express my…

I am writing to express my disappointment and concern regarding my recent experience with your ColorSmith Hair Coloring product. Unfortunately, after using your product, I have noticed a significant amount of hair loss, which has deeply affected me.

As someone who values their hair and takes great care of it, I trusted your brand and believed in the quality of your products. However, the hair loss I experienced after using your hair coloring product has been distressing, to say the least.

I write to you today not only to express my dissatisfaction but also to urge you to investigate this matter further. It is crucial to identify any potential issues with the product to prevent similar experiences for other customers. I believe in the importance of open communication and hope that you take my concerns seriously.

I kindly request that you initiate a thorough investigation into the safety and effectiveness of your ColorSmith Hair Coloring product.

15 de junio de 2023
Valorada con 1 estrellas sobre 5

These people are scammers...for some…

These people are scammers...for some reason the moment you purchase the first product you are automatically enrolled in their subscription....I made a one time purchase of 8 dollar product the next thing I know the shipped me another product and charged me 31.42 dollars..... when I spoke to them about a refund they were telling me about me enrolling in their subscription....when I asked for a refund they were telling me another story about me mailing the package.....I live in CT and they are located in California shipping alone would have cost me almost 40 dollars so I called my bank and put in fraud claim and got my money back.....these people are scammers stay away from them

20 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unapproved charges

After agreeing in an email to stop shipping / charging me, there have been two more charges.
I emailed after the first one, now I am contacting the fraud division of my bank.

2 de mayo de 2023
Valorada con 3 estrellas sobre 5

Great product but lots of plastic waste

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shiny finish which means likelly rejected to be recycled as it's not labelled recycable

6 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THESE ROBBERS!

DO NOT BUY FROM THESE ROBBERS!
Scammers took £25 without me signing up for a repeat plan after me trying the gray beard colour kit for £8. No reply from them yet about a refund.

18 de abril de 2023
Opinión espontánea

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