The Colour Flooring Company Opiniones 

680
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The colour floor company has excellent products. The office staff are personable and professional. I spoke at length to Gemma, she was really helpful and gave excellent customer service. She made seve... Ver más

Valorada con 5 estrellas sobre 5

We brought some vinyl flooring from this company. It's only just been laid, so I can't comment beyond the ordering process and my initial impressions. Taking those in turn: Ordering/delivery - re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really good choice of top quality cork flooring panels. Shipped pretty quickly. Slightly damaged in shipping and replaced promptly without any quibbles. Greatly appreciate this level of service and as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Picture and description of the runner was very accurate, also helpful as an extra to have an underlay that is the same size as the runner. Nice quality and fast delivery. Our only issue is my cat lov... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de pisos
  2. Diseñador de interiores

Sobre The Colour Flooring Company

Escrito por la empresa

Award-winning flooring company

We have been supplying beautiful flooring online for more than 15 years from our base in north London. Our current range includes vinyl, rubber, cork and wood, as well as handmade rugs.


We are specialists in cork and our own brand, Corka, is carbon-negative, hardwearing and has excellent thermal and acoustic properties. Needless to say it's one of our bestsellers.


Our vinyl is commercial grade with an extra thick cushioned backing for durability. It comes in unique colours (blush pink, pistachio green!) each carefully handpicked by top stylists.


Our rubber comes in a range of 12 gorgeous colours and has been awarded some of the best eco certifcates available.


Our wood comes in a carefully chosen edit of shades and is available in both plank and parquet for a modern herringbone look.


Our rugs are made of wool and handmade in India in a process that takes five days from start to finish. They are Goodweave certified, guaranteeing strict standards relating to labour and business ethics.


All our floors work with underfloor heating and are suitable for heavy commercial as well as domestic use. We keep plenty of stock so delivery is fast too.


Voted London's best sustainable flooring company 2023

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Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

680 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(680)

80 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The cork planks look lovely

The cork planks look lovely. I haven't laid them yet so can't say more.
Ordering them was straightforward and they were delivered almost the following day.
Very pleased, thank you.

26 de noviembre de 2025
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Respuesta de The Colour Flooring Company

Thanks

Valorada con 5 estrellas sobre 5

Ordered a sample pack

Ordered a sample pack. Arrived quickly, well packaged and quality product. First class service. Now all we have to do is choose!

3 de noviembre de 2025
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Respuesta de The Colour Flooring Company

Thanks for letting us know!

Valorada con 5 estrellas sobre 5

Really great service from The Colour…

Really great service from The Colour Flooring Company when I realised I had ordered the wrong type of plank. They were very helpful in arranging collection of the wrong planks and delivery of the new. No hassle, no problems, just prompt, efficient and professional service. My new flooring is now installed and looks great!

27 de octubre de 2025
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Respuesta de The Colour Flooring Company

Really kind to let us know. Thank you

Valorada con 5 estrellas sobre 5

Bathroom project

Bathroom project
I'm re-doing my bathroom and have had the Corka tiles open in a tab for months - I know that this is exactly what I'm going for.

I ordered a range of samples, and they came quickly, and the customer service was excellent. The tiles feel great, and will be a way to keep my bathroom warm. They look easy to install as well.

I'll be placing my order soon - can't wait!

16 de octubre de 2025
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Respuesta de The Colour Flooring Company

Thank you

Valorada con 1 estrellas sobre 5

Ordered an item 28th September

Ordered an item 28th September, estimated delivery was stated as 2 weeks given that it is cut to specification order. Fine thats acceptable. After weeks of NO communication I emailed to chase the order (17th October 2025). In response I received a generic apologetic response informing me that one of the products was unavailable and I could wait until the end of November. There was no recognition nor indeed a valid reason provided as to why no one had bothered to communicate since the date of the order, yet the lack of product availability should have been known for weeks, unless they pushed back a small order in importance?.
Despite the generic apologetic words, the tone of the email was indifference given the lack of acknowledgement of the unjustifiable delay in communicating. the response when I challenged about the lack of communication was equally unacceptable.
Why did I have to proactively email, they are the supplier selling items they don't possess.
They clearly just assumed I'd quietly wait and just accept the delay.
There was no interest in a customer inconvenience, just a rude company, happy to bank the money for weeks and weeks with a total lack of communication or interest in the customer relationship.
I would definitely avoid this company, but sadly the options are limited for this product and my client really wants it.
I will no longer offer this company as an option to future clients moving forward.

Who knows yet when the order will arrive, but I at least know how to sincerely apologize to my customer.

21 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Samples

After a second try, my samples turned up a couple of days after I contacted them.

3 de octubre de 2025
Valorada con 3 estrellas sobre 5

Yes, but...

The service from your office was excellent. However, there wasn't enough information on the website about the product I was interested in, rubber flooring. I was disappointed from the samples that it had a PU skin (not environmental) rather than being solid coloured rubber. It was also too thin for what I need for my kitchen floor.

1 de octubre de 2025
Valorada con 5 estrellas sobre 5

Excellent

Excellent service, looking forward to ordering again... If only I can chose between the samples

25 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Second time I ordered vinyl from the…

Second time I ordered vinyl from the colour flooring company. This time delivery took longer, but there was really effort put in to try and find out what was (not) happening.

Finally put down now, what a relief and it looks good and 'calm'.

1 de septiembre de 2025

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