The Colour Flooring Company Opiniones 

680
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The colour floor company has excellent products. The office staff are personable and professional. I spoke at length to Gemma, she was really helpful and gave excellent customer service. She made seve... Ver más

Valorada con 5 estrellas sobre 5

We brought some vinyl flooring from this company. It's only just been laid, so I can't comment beyond the ordering process and my initial impressions. Taking those in turn: Ordering/delivery - re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really good choice of top quality cork flooring panels. Shipped pretty quickly. Slightly damaged in shipping and replaced promptly without any quibbles. Greatly appreciate this level of service and as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Picture and description of the runner was very accurate, also helpful as an extra to have an underlay that is the same size as the runner. Nice quality and fast delivery. Our only issue is my cat lov... Ver más

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Información sobre la empresa

  1. Tienda de pisos
  2. Diseñador de interiores

Sobre The Colour Flooring Company

Escrito por la empresa

Award-winning flooring company

We have been supplying beautiful flooring online for more than 15 years from our base in north London. Our current range includes vinyl, rubber, cork and wood, as well as handmade rugs.


We are specialists in cork and our own brand, Corka, is carbon-negative, hardwearing and has excellent thermal and acoustic properties. Needless to say it's one of our bestsellers.


Our vinyl is commercial grade with an extra thick cushioned backing for durability. It comes in unique colours (blush pink, pistachio green!) each carefully handpicked by top stylists.


Our rubber comes in a range of 12 gorgeous colours and has been awarded some of the best eco certifcates available.


Our wood comes in a carefully chosen edit of shades and is available in both plank and parquet for a modern herringbone look.


Our rugs are made of wool and handmade in India in a process that takes five days from start to finish. They are Goodweave certified, guaranteeing strict standards relating to labour and business ethics.


All our floors work with underfloor heating and are suitable for heavy commercial as well as domestic use. We keep plenty of stock so delivery is fast too.


Voted London's best sustainable flooring company 2023

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Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

680 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(680)

80 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

On the plus side product is fine

On the plus side product is fine, as described and easy to order online. But confirmation email says delivery company would be in contact but never heard anything from them, it was left on my doorstep one day in full view and could easily have been stolen I don’t even know who they were.

13 de enero de 2025
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Respuesta de The Colour Flooring Company

Stephen - very sorry to hear this. Normally we ring every customer in advance of delivery so they can be in to accept it. I spoke to the couriers about your case and I'm sorry to say that they passed on your phone number with one incorrect digit so you didn't get the call. They did say that the courier deemed it safe to leave it where it was, but it's certainly not the service you should be getting! Apologies. Glad you like the floor.

Valorada con 5 estrellas sobre 5

Efficiency 10/10

We had to add to our original order.we emailed Sunday and order confirmed and and we were able to collect first thing Monday morning.very professional.Big thanks to Kelly who went above and beyond and to Gemma.
Thanks project completed on time.
Paul for Mr floorsure(southern)ltd

13 de enero de 2025
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Respuesta de The Colour Flooring Company

Thank you!

Valorada con 5 estrellas sobre 5

Thank you

Thank you; the samples arrived safely. Now I need to decide which colour I want.

10 de enero de 2025
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Respuesta de The Colour Flooring Company

Zintra - thanks. It's a hard choice isn't it!

Valorada con 2 estrellas sobre 5

Unfortunate experience.

We ordered the rubber flooring. It arrived on time and feels like a well-made product.

Unfortunately their installer was overtly racist while he was round, and left us with a poor finish after a disagreement with his bigoted views.

We asked him back to fix the original job, but he did next to nothing on his return.
We'll have to have the job redone at our expense.

Product seems good, their installers not so much.

15 de enero de 2025
Opinión espontánea
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Respuesta de The Colour Flooring Company

We are very sorry to hear this and take any accusations of racism involving anyone associated with our business extremely seriously. We are following this up with the fitter concerned as a matter of urgency.

Valorada con 5 estrellas sobre 5

Good follow up

Samples delayed but good follow up

3 de diciembre de 2024
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Respuesta de The Colour Flooring Company

Stephen, thanks for the review. We do rely on the Royal Mail and unfortunately some samples do get lost/delayed (especially in this instance which was the Xmas post).

It's always worth emailing us if you haven't got samples after 2/3 days as we aim to send them next day. Let us know if there's anything else we can help you with.

Valorada con 5 estrellas sobre 5

Excellent customer service

This is one of the best companies I have dealt with for some time. You can actually speak to a person, who is very helpful and proactive. They noticed an error in my order and checked it. Amazing! The person delivering the flooring was very helpful too. Such a contrast with big anonymous organisations.

6 de enero de 2025
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Respuesta de The Colour Flooring Company

Patricia, this is one of the nicest reviews we've ever had! You are very kind to say so.

Valorada con 5 estrellas sobre 5

Very swift and straight forward…

Very swift and straight forward delivery of sample rubber flooring. Thank you so much. We shall be ordering very soon!

3 de enero de 2025
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Respuesta de The Colour Flooring Company

Thanks! Let us know if we can help with anything else before you order.

Valorada con 3 estrellas sobre 5

Sadly I paid for but didn't receive the…

Sadly I paid for but didn't receive the larger sample I ordered, and was a shame not to have any delivery updates between order and receiving so I had no sense of timing...sample itself was good.

3 de enero de 2025
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Respuesta de The Colour Flooring Company

Apologies, we sent you a small sample instead of a large one. We always send out fulfillment notifications so maybe it went to your spam? We have refunded you.

Valorada con 5 estrellas sobre 5

Herringbone Corka glue down planks.

I have fitted the Corka glue down planks throughout my property over 70 square metres and I and delighted with it . It did take time and patience definitely paid off in the preparation of the underfloor and planning and lining up where to start the herringbone pattern and to keep it on track !
It is a practical, unique and warming flooring that everyone admires.

21 de diciembre de 2024
Opinión espontánea
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Respuesta de The Colour Flooring Company

Deborah - what a lovely review. We are very impressed that your laid 70sqm of our Corka AND in a herringbone pattern. It's not easy to ensure it stays in line. We hope you love your flooring for years to come. You deserve it!

Valorada con 5 estrellas sobre 5

Not ordered yet....

Not ordered yet..... but it's looking likely as the rubber and the vinyl is like nothing from the shops.

10 de diciembre de 2024
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Respuesta de The Colour Flooring Company

Thanks Emmanuel! Our vinyl is unique isn’t it. Let us know if you need any help before you order

Valorada con 5 estrellas sobre 5

Great cork flooring

Great cork flooring. Friendly service.

11 de diciembre de 2024
Opinión espontánea
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Respuesta de The Colour Flooring Company

Thank you

Valorada con 1 estrellas sobre 5

Incredibly poor customer service

The Colour Flooring Company sent us the wrong order an error which ended up costing us additional builders fees. They took no accountability for this. I tried to call customer service to rectify the problem, they were rude and unprofessional. They simply cited their T&C's saying it not their problem. A simple error on their part which could have easily been rectified by customer service but instead was made worse. Issue still not resolved but I was told our "case is closed." I do not not recommend using this company.

2 de diciembre de 2024
Opinión espontánea
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Respuesta de The Colour Flooring Company

Very occasionally we do make mistakes and in your case we immediately acknowledged that you’d been sent the wrong amount, apologised, and sent you another piece by Express delivery, free of charge.

You wanted us to pay a further £300 for the knock-on effects of this. While we were sympathetic, we didn’t agree to this.

We do state very clearly in all our correspondence, and also on our website, that you shouldn’t book a fitter until you have checked your flooring for size. We did end up having to cite the T&Cs to you because you were persistently refusing to accept this and shouting at our staff.

Valorada con 5 estrellas sobre 5

Easy to order.

Easy to order.
Quick and sraightforward delivery.
Good quality vinyl. Easy to install.

12 de noviembre de 2024
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Respuesta de The Colour Flooring Company

Thanks for reviewing us!

Valorada con 1 estrellas sobre 5

Avoid using The Colour Flooring Company.

Awful experience.

Instructions on the back of their own adhesive were different to the recommended installation instructions on their website, for which there was no directive to consult.

Vinyl floor looks terrible.

The Colour Flooring Company refused to acknowledge the contradictory information and then began ignoring my attempts to reach out to customer services.

Complaint still unsolved leaving myself being expected to pay for a whole new floor.

Would not recommend.

3 de noviembre de 2024
Opinión espontánea
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Respuesta de The Colour Flooring Company

We are sorry that you laid your flooring wrong. The instructions on the back of the adhesive and on our website were clear and consistent. You just didn't follow them. We didn't ignore you either. We sent you numerous emails trying to work out what had gone wrong and offering suggestions to help, as well as offering you a discount on replacement flooring.

Valorada con 5 estrellas sobre 5

Easy and convenient and good quality

TCFC made it easy and convenient for us to make sure we got just the right rugs to meet our needs, and the rugs were good value too, nicely made. They look and feel like a quality product.

3 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Great company

Always have good experience dealing with the Colour flooring company.
Excellent products, good customer service and fast dispatch.
Only thing I would say is it would be much better if shipping was cheaper for smaller orders. I often order just one pack, and the shipping is quite high, especially as I am in the Highlands for a single item.

30 de octubre de 2024

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