Complaints.com Consumer Complaints Opiniones 214

I recently purchased an 6 months Xbox live gold card for my kids at Argos in Guisborough
I typed in the redeem code on the back of the card.
But unfortunately the screen said the card was not active.
I look it back to Argos to see if they could activate the card.
Unfortunately both staff members were poorly trained and didn't know what to do.
I then asked for a refund or a replacement card.
They both refused and said that I need to contact Microsoft.
As I pointed out to them both I bought the card from Argos not Microsoft so I would expect that they contact Microsoft and in the meantime give me a refund.
Shocking service I will never return.

Im complaining about this site...Trustpilot! too many options/names for one company’s Asda so if you repeat the same message on all pages, you get flagged and the company wins as NO REVIEW IS SUBMMITTED.
Good way of policing what you don’t want people to see!!!
See examples of McDonald’s Asda Tesco or any company with multiple departments.
Thanks Trustpilot for ALL YOUR CLARITY and HELP AND SUPPORT regarding issues customers are having with businesses👎👎👎

SHOP LC.com

Liquidation channel is an online shopping site which allows you to bid on Jewelry, home Devore & other items.

On 09/03, I bid on a few items & received e-mail notification that I had won the items. LC had encouraged me to enroll in AUTO PAY so I wouldn’t have to pay for shipping costs

I enrolled in A.P. & received an email to verify I had successfully enrolled iin A.P. Since it was my first time using A.P., I reached out to their “customer service” team via LIVE CHAT to insure my orders will be processed properly.

Their representative Vandana assured me that I was indeed enrolled with A.P. & assured me the items will be processed through auto pay.(I have copies of the chat as evidence)

The following day; I received notifications that the items had expired due to non payment! I was furious since I was told the order will be processed & paid for through A.P. With no further action from me! I called their customer service line & spoke to Jean who told me there was a “glitch in the system” & the order was not processed correctly. As if she was doing me a favor, she said she was able to manually process TWO of the items I had won but the other two were sold out & no longer available!

As I was listening to the nonsense she was telling me, I logged on to their site & found the two items I had won 48 hrs earlier back on the auction site! I asked her how a sold out item can appear on the auction list if it’s “sold out”? Her robotic response was CLEARLY from
a pre-formatted list of responses & didn’t answer the question of why a sold out item is available again. She said it’s probably a mistake but told me to bid on it AGAIN! So( she was telling me to bid on an item I HAD ALREADY WON, which she claimed was out of stock & was now at a higher than my previous Bid amount!! I asked why wouldn’t they just correct the mistake and send me the items instead of posting it again. She said that’s not how the system worked & she could not “find” the items! All she had to do was go on their site and she’d “find the illusive items” which I had won & paid for through A.P. only 24 hours earlier!

I asked to speak to a supervisor but of course; there none were AVAILABLE! I was promised someone would call me back within 24 hours. The problem was noted in my account in hopes that the “back office” could resolve the problem!

As of 08/06, I still have NOT received s call from a supervisor nor have I been contacted by anyone from the “back office” to help resolve the issue! I’m guessing the supervisors at LC are in a different time zone than the rest of the world since three days later; I’m still waiting to receive a call back from the “customer service supervisor”

Adding insult to injury; I bid on both “sold out” items AGAIN I won one of the items at a slightly higher amount than I had already won but “lost” the bid on the second item!

I have shopped at LC before $
& for the most part; the process went smoothly. On occasions that a problem presented itself, the issue was resolved by speaking to a customer service representative. I don know if they’ve had a change in management but they are now a complete & total rip-off!

I’m certain that tbe “glitch” occurred because they believed they could’ve gotten a higher bid for the items. My suspicions were confirmed when I won one of the items at a higher price, the transaction was processed immediately through AUTO PAY & I received an invoice for the order within minutes! I was out bid on the second “sold out” item which had reappeared on the site after I had won it earlier at a lower bid amount!!! (I keep repeating that fact since I really believe LC thinks the buyers are ignorant to the scheme they’ve created)

I am so disappointed & disgusted by this clear bait & switch tactics at SHOP LC. If they’re not going to honor their own bidding policies & cheat the buyer by claiming a “glitch occurred”, the item is sold out” yet re-list the item again shortly after! Why not just put a “minimum bid amount” on their items & not waste customer’s time?

They obviously DON’T care at all or have any respect buyer’s time. To those who are considering making a purchase from this site, please BEWARE! Items you bid on may “sell out” but sell at a higher bid a few hours later! These people need to learn a lesson from the customer service team at JTV(jewelry television).
I recently purchased a silver bracelet from them for $49.99. When it arrived, the clasp was broken. I called them in order to exchange it. I was told not to waste my time returning the bracelet A new one was shipped out overnight AND I received an unexpected, unsolicited credit of the full purchased price for my “inconvenience” on future purchases! THAT is what customer care & service is about! I will gladly continue to shop & recommend them to anyone looking to purchase beautiful jewelry at great prices with awesome customer service. Can’t say the same for L.C..

Homebase.
Ordered a lawn mower on line 29th July 2021.
Paid for delivery . Order emailed to me confirming delivery date of 2nd August.
Waited all day, no delivery.
Contacted Homebase customer services who said it would take 2 days to contact the courier! No mention of whne the mower would be delivered.
To get my money back I have to wait for the item to be delivered, then drive a round trip of over 20 miles to the nearest depot , who, hopefully will refund me.

A 'don't care '' attitude. Poor service and in honesty, a lie when they said a certain date for delivery.
Don't use Homebase

DLZ wrapping blackpool, do not use this company they have taken deposits from myself and a neighbour and have now blocked us. They have also stopped anyone from writing reviews so I assume they have done this to others. The guys name is Chris and he should be stopped from trading, taking 90.00 pounds from myself a pensioner and 200.00 from my neighbour without any intention of carrying out the work

Anglo windows and conservatories are a joke we ordered a conservatory from them the problems we have had the fitters done 7 hours work in 1 week then the electrician came done half a job he told me to text him when the plastering was done so he could book me in to finish I text him twice no reply phoned the office told the lady he told her he hadn't received my texts so she looked at his phone and seen my texts basically he was calling me a liar I have proof of texts still waiting to be finished the flooring we are still waiting for the samples we have asking for them 6 times the flooring hasn't been done yet he was going to send photos of samples to my phone you carnt pick things like on a photo I have phoned and text the man about the flooring no answers then the fitters came back to finish off I had used a days holiday to be home never turned up no phone call we have done all the phoning and texting what they was supposed to do I wouldn't recommend this company to do any work they are disgusting we have been phoning the lady not answering the phone or texts they think I will go away but I won't I have mental health issues due to our son passing away 3 years ago its making me ill I am so fed up with it all so stressed update well after long last the conservatory is finished I wouldn't recommend Anglo windows to any body the address on bottom of contract of head office they aren't there anymore false information on legal contract when you phone it says office is closed please be careful of this company update on Anglo windows all work has been compleated just got one more problem our lock on our door my husband has phoned and left messages nobody has got back to us disgusting customer service they are quick at getting your money off you i sent a letter to there headoffice on paperwork it came back to me return to sender false imformation on paperwork and phone numbers saying office is closed i sent a text to the person who sold us the windows never got back to us disgusting company

Received a wrong item instead of the laptop I had purchased, I returned the wrong item and it was received on May 10th. They have not processed a refund yet, although I have contacted 10 Amazon agents so far ( Now, July 24th!), clarifying the absurd situation I am in! They keep responding by saying that "we are waiting to receive the correct item, to be able to process the refund!" The correct item that I had not received in the first place!

Wowcher ordered a mattress which they'd said it was with Hermes on July 2nd I can't get hold of anyone and I've still not received it all you get are silly texts was promised again I'd get in on 14th July disappointed yet again I want a refund text to say but their still insisting it's out for delivery absolutely disgusting won't ever buy again

WARNING AVOID THIS SOLICITORS.
FLEMING & REID GLASGOW.
My Legal Expenses Insurers appointed this company to look into a matter for me, A Mr Cooney was appointed to my case, his instructions was to contact the Police and ask for the details and evidence they held about a fictitious incident they arrested me for, the Police have refused to send anything to the Procurator Fiscal, I and my Solicitor have contacted Police Scotland numerous times requesting the information but they refuse to reply. I have no criminal record.
Cooney was instructed to write to the Police for the alleged evidence, if he got no reply then he was instructed to start Legal Proceedings to recover the material. He wrote to the Police but got the date wrong, he then got my surname wrong, then he got my first name wrong, then he got my surname wrong again, then I got an Email addressed to a totally different person.
Cooney asked me what I was going to do with the information when I got it from the Police, that was none of his business, I would not know what I was going to do with the information I got from the Police until I got it, I was told that there was no sanction in place to cover raising an action against Police Scotland, At this stage this was nothing to do with him, nor my insurance company. we were not raising and action against the Police, it was an ACTION FOR RELEASING THE INFORMATION ABOUT MY ARREST, AND THE LIES THE POLICE USED TO ARREST ME, THAT WAS SANCTIONED BY MY INSURANCE COMPANY, But Cooney was unable to understand that even with me sending him all the information, His instructions were to write to the Police for the information and if it was not received to start Legal Action to retrieve it, SIMPLICITY IN ITS SELF, But he went off on a wild goose chase, and making assumptions about what I was going to do with the information when I got it from the Police, and stating my insurance company had not sanctioned a case against the Police was irrelevant, he was not instructed to sue the Police, I knew that, my Insurance company knew that, but Cooney apparently did not know that, he was unable to take a simple instruction, he could not get my first name right, he got my surname wrong three time, and he got the incident date wrong, and writing to the Procurator Fiscal that had no interest in this case. He got everything almost 100% wrong, I wonder if anyone in Scotland can find a more incompetent Solicitor than Cooney, Please let me know. Now Cooney failed to reply to my Subject Access Request and the ICO has now written to them giving them 30 days to give me that information, He refuses to give me copies of all the letters he allegedly wrote and allegedly received, I do not believe he did anything.
I recorded all my conversations with this fool, and when he found out about that he resigned from my case, he never wanted the case from the start, just the money from my Insurance Company.
A ONE STAR FOR THIS COMPANY IS RIDICULOUS, IT SHOULD BE A MINUS 5 STARS.

I have two holidays booked with alapharooms and i am having no satisfaction getting my money back. would anyone recommend what i can do next? i have been alapharooms dont return my emails they dont answer the phone and they have taking the live chat off the website . i have a lot of money paid i am so disappointed with alaphatroons i would never book with them again and 100% do not recommend this company my holiday Date of Departure 7th May 2020 & My second Hoilday was Date of Departure 14th June 2020. Please Help .

I ordered garden furniture in March 2021 for my wife's birthday (May15th) from Cox and Cox. The items were paid for but not received. It is now approaching mid June and still no indication if the goods will ever arrive. This is appalling service advertising goods that do not exist. Do not buy from this firm. The glossy catalogue must not con you. Most of the itemsare not available.

I am writing this about the poor customer service, trying to speak to an advisor for the past 2 days being on hold over an hour at a time with nobody answering. It is a complete disgrace. Your not telling me there is nobody answering the phones
Well Prodential insurance, what a complete disgrace. How is anybody supposed to speak to you.

Definitely not a happy customer 😕.

We purchased goalkeeper gloves for my son’s birthday present from sports direct store and when we got home it was two of the same hands. This means someone had potentially removed some from packets to try on and replaced them. In COVID times this is disgusting and dangerous. My son was so upset on his birthday he cried. Customer service online were awful and didn’t help but said I have to go back to the store. Very disappointed

Playmate store (online); has a policy for returns within 15-20 days from the date of purchase. The merchandise was shipped from their facility after 10 days, and arrived 24 days from the date of purchase. The merchandise was a rug, very poor quality; slippery hazard, look like more a light blanket, the color has 3-4 time less shades than the pictures showed in the website. It is not accepted for return because their own policy time period is shorter than their delivery process. No phone numbers, the address is for the corporation in Singapore and the for the delivery address in a name with the last name initial in Illinois USA. I am looking for authorities who can protect consumers from this kind business.

Hi,
I sent on 19.04.2021 for payment to Sweden by Transfer Wise via transaction ID (238212249) had to be received within 2 hours as mentioned in the site material, but so far, ie 25.04.2021 has not been paid not refunded.
I have contacted but have not yet received a response.
I hope to get the money back to my destination or the money back into my account.
I'm worried because it went into a very suspicious matter.
thank you
Best regards

Ortorex company do not use, not helpful, I have not received my parcel and it's been very long time, they said sent to Hermes, this company also is terrible and their service is absolutely awful.

I Talk to Destiny grant online today and she was very nice a respectful Destiny had good customer service skills

I ordered a bed and mattress from the DIVAN BED WAREHOUSE on 16/03/21 and they said it would be delivered on 30/03/21 between 9am - 12pm. They turned up 50 minutes late at 12:50 which was no big deal, just a bit rubbish that I hadn’t been told that.
I dragged the bed base, mattress and headboard into my flat.
After fitting every together, I just had the headboard to do. On unwrapping it and placing on the bed base, I could see it was too wide. It protruded from the base and the holes on the base for fitting the head board to, were 3 inches too short.
On the packaging, I noticed it had a woman’s name, a postcode for Reading, and a description on the head board, colour, design and a measurement of 4ft 6, saying it was a double.
The bed I ordered was a small double, 4ft wide. Obvious to me it was the wrong one.
I emailed THE DIVAN BED WAREHOUSE and said they’d delivered the wrong one.
They insisted, although it had different information on the label, it was definitely the correct HB.
So then I had to get it back into the bedroom and take pictures to prove I was correct and they were wrong.
With picture evidence, the finally admitted I was correct and that they would sort out a redelivery.
That redelivery was supposed to be today.
I had an email/text saying it would be between 12:00 and 15:00.
They called me at 10am to tell me this also.
So I waited...

At 18:00 I still hadn’t received the item. So I wrote a text to the driver I assume and an email to THE DIVAN BES WAREHOUSE.

At 18:28 the driver finally called.
He asked me if my headboard was damaged.
I told him, how on earth would I know if it’s damaged, as he hadn’t delivered it.
He said it got damaged on the van and would have to order another one.
After waiting in all day for this I told him how unprofessional he/they are, which of course he didn’t like. He started being rude and argumentative with me. I said I didn’t want to speak to him anymore and to send me an email when he decides to ‘attempt’ to deliver the head board.

No, “The customer is always right” attitude. I was the one having to deal with this incompetence and he was in no way apologetic.

I find it incredible how people can do business like this.

Dynata calls 3x per week. No ability to opt out of their B.S. whatever reason to call.

Avoid Supreme Windows, Penzance at all costs! Unprofessional, unreliable and lacking any customer care. I was left with a broken door panel and a corroded letterbox which, even under guarantee, they refused to repair and replace. All my phone calls and messages were ignored and in the end I had to get another company in to put it right. Disgraceful!