Connect Hosting Opiniones 

60
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

When it works it does great, when it’s not working everyone on the server is a pink sphere. And that happens more times than not. And getting in touch with customer support is pretty simple and quick... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Eddig nem volt gond a szerverrel. Egy Beam Mp szervert bérelek már régóta. Tökéletesen fut és mindig tudunk csatlakozni. Mostanában gondoltam mapot váltok és teszek fel néhány új modot. Viszont nem tu... Ver más

Valorada con 3 estrellas sobre 5

I've paid over 30$ CAD for a semi annual BeamMP server and am not getting any response from tickets or discord, server is currently still pending. tickets unanswered. idk if this should be considere... Ver más

Valorada con 1 estrellas sobre 5

I paid for a server on 3/17/26 and on 3/20/26 they said i didn't pay and shut my server off while my friends and I were playing. After that they corrected it even though I already paid twice by givin... Ver más

Información sobre la empresa

  1. Empresa de alojamiento web

Escrito por la empresa

Connect Hosting delivers high-performance, low-latency servers for Minecraft, Rust, and a growing catalogue of titles. Backed by a global network, a 99.9 % uptime guarantee, and an intuitive control panel, deploying and scaling your game world takes seconds, not hours. When you need help, real humans answer 24 / 7, because customer satisfaction isn’t a slogan, it’s the core of our business. Power your community with Connect Hosting and experience hosting done right.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(60)

19 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

NO CUSTOMER SEVICE WHAT SO EVER!, Still ongoing as of 25/10/2023

NO CUSTOMER SEVICE WHAT SO EVER!
Screen shots of tickets and CH's Discord can be supplied to back up the below review.
I rented a midrange BeamMP server from this host, the first 2 days I could not even complete an order for the server due to Connect Hostings store page continuously crashing, had to open a ticket on their Discord, on the 3rd day I managed to order and pay for the server, it was installed and running within 10 minutes, BUT, and a big BUT at that, customer service after this point has been non existant, Server/Game Panel Tickets go un-actioned alltogether, and the Discord Ticket system has not worked in almost a week, so you join their discord Support Channel which claims 10 minute response time, 24 hours later, no response and messages completely deleted by the owner Recals, no help whatsoever. I DO NOT RECOMMEND this host, would be the worst host I have ever dealt with in the 11 years I have been running servers, I have had probably 50+ servers via 20 odd hosts over that time, and had a fair share of issues from many, but nothing like this. I even paid for an addon for the server, I have the receipt for it but the addon has still yet to be provided.
Edit: A staff member commented tho the owner, (Recals) to look into my ticket on the 23rd, he replied with "Can you send me your email" which I did, but still nothing has been done and the server is still offline, almost 10 days, They may have been good when they started up, but they, (Like many other companys), have now grown and as a result no longer can handle the work load or no longer have the care they used to have.
UPDATE: 25/10/2023
I have now requested a full refund for both products and lodged a cancellation request, I dont expect I will be seeing the refunds at all.
There has still been no action on my tickets/support requests from Recals, as it seems he is the only staff member with the perms. to fix/repair or install anything, he is also the owner. however I have had any message that discloses negative content, i.e. no action on my tickets, deleted again, only positive comments seem to remain.
I wish there was a way to upload and share all the screenshots and other evidence here for all to have access to and see.
Just a quick scroll back through Connect Hostings Discord Support channel as far as 15 months ago shows the same issues I have been having as an onging theme. makes me wonder how genuine a lot of the other reviews here are, even more so when almost half are written in a 2 day period and are all almost exactly the same.

15 de octubre de 2023
Opinión espontánea
Logotipo de Connect Hosting

Respuesta de Connect Hosting

Dear Evil Eyes,

Thank you for taking the time to share your feedback regarding your experience with Connect Hosting. We are genuinely sorry to hear that your interactions with our service did not meet your expectations. Our goal is always to provide top-notch customer support and efficient service.

Firstly, I'd like to address the issue of your refund. We have processed a full refund for both the server and the addon you mentioned. Should you require any proof of this transaction, please feel free to reach out to us, and we'll be more than happy to provide it.

Regarding the authenticity of our reviews, we understand your concerns. It's true that we've historically not been proactive in requesting reviews from our clients. However, we are taking steps to encourage more of our satisfied customers to share their positive experiences. We believe this will provide a more balanced view of our services. For real-time insights into the performance and uptime of our servers, we invite you and all prospective clients to visit our status page at https://status.connecthosting.net/. This page transparently showcases the reliability of our services.

As for the tickets and customer service issues you've raised, we're taking your feedback very seriously. We're happy to report that, as of now, we have no pending tickets and our customer satisfaction levels are high. Your experience has prompted us to review our processes to ensure more timely and effective responses in our Discord support channel.

Regarding your observation about the negative reviews on TrustPilot, we understand that people are more inclined to leave feedback following a negative experience. That said, we take each review seriously as an opportunity for improvement. We currently serve over 2000 clients, many of whom are satisfied with our services, and we are committed to ensuring that every single client has a positive experience.

We appreciate your honesty and the time you took to bring these issues to our attention. If there's anything more we can do to assist you, or if you have further suggestions for how we can improve, please do not hesitate to contact us.

Kind regards,

Charles Walton
Connect Hosting

Valorada con 5 estrellas sobre 5

Overall just awesome

Its really great, no port forwarding included. Thats why i got to make so many good memories! Also a fast help! More that 5 stars

11 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Connect Hosting has been amazing!

Connect Hosting has been amazing!

There support is fast, reliable and amazing. Same goes for the servers, I personally have 3 minecraft servers and 2 BeamMP server and they are all amazing.

100% RECOMMEND

1 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best server hostin.

Recals is amazing, if your gonna host a server PICK CONNECT HOSTING, Amazing support and is just smooth as...

Ps. i hope randomdudw gets his family back out of recals basement.

31 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good for BeamMP

I host a BeamNG Racing series with Connect Hosting and I must say, I'm very satisfied with it. The server is simple enough to set up, runs well and they reacted quickly when I had an issue

6 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Hosting Service!

Connecthosting has been great to use, and the support is wonderful. Very timely (Thank you, Recals!!!!) and proficient. I use the service for BeamMP, and the quality and speed has been great. Only one minor issue with the CE Interface not working, but that is a mod.

5 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely recommend over larger companies

Any and all servers I used were lag free. Setup was quick and easy. The smaller nature of the company meant that all queries and problems were dealt with with attention to detail meaning I got the best experience possible while also have fair prices.

5 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend! Great Owner

A extremely well managed hosting website. Great customer server, reliable and fast servers as well as options for free Minecraft and BeamMP servers.

Would highly recommend for anyone who wishes to host a server for a game

5 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great support with server hosting and…

Great support with server hosting and any other questions i had, the paid servers are brilliant and you dont even have to spend money most the time, theres a wide range of free servers too, i highly recommend this service.

5 de julio de 2022
Opinión espontánea

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