Thanks so much for all your help the banner looks amazing! I ordered the banner very late and I was given fantastic customer service to make sure we had the banner delivered on time. Top quality prod... Ver más
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Consulta las opiniones de los clientes
Stumbled across the website by accident and do glad I did . Banner was easy to personalise on line , great extra options if you wanted them . Well packaged and quick delivery . Good quality and photos... Ver más
Came across CoolHippo whilst searching for personalised banners and was impressed with the website and reviews. I ordered the banner and uploaded photos, which was a quick and simple process. Within... Ver más
Excellent quality value and friendly helpful owners This company have approachable and friendly staff. In addition their posters are fantastic quality (have had 3x waterproof ones on separate occa... Ver más
Información sobre la empresa
Escrito por la empresa
CoolHippo.com is a personalised banner company that offers custom banners for any type of event or occasion! Our extensive selection of high-quality exclusive designs makes us the perfect choice for all of your banner needs. Whether you're looking for a birthday banner, a graduation banner, or a corporate event banner our team of passionate people are eager to please. Our goal is to design and create amazing personalised printed banners for any special event and to provide a great custom experience.
Información de contacto
Unit 20 Pearsons Industrial Estate, Hetton-le-hole, DH5 0BG, Durham, Reino Unido
- 0191 751 0808
- support@coolhippo.com
- coolhippo.com
4,9
Excelente
4 mil opiniones
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
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First time user… very impressed.
First time using cool hippo but very impressed. Easy to order and fast delivery. Quality very good too.
3 de abril de 2026
Such an easy site to use
Such an easy site to use , quality is very good and postage was very fast
9 de abril de 2026
Ordered poster & recieved a few days…
Ordered poster & recieved a few days later great quality, would definitely order again
9 de abril de 2026
Amazing
Amazing. Quick delivery, quality banner and chat option really useful, got answered quickly to all my queries. Really pleased with the order
9 de abril de 2026
Exceptional customer service and excellent quality
I bought a personalised banner for my son’s 18th. Soon after I received a message from Cool Hippo advising it had been posted out and I also received an email from Royal Mail advising they would ne in contact with a tracking service once they had received it. However after 7 days I contacted Cool Hippo as I had received no further correspondence from Royal Mail and my son’s 18th was looming up! Lynsey from Cool Hippo answered my queries and was amazing in investigating that my banner had been lost in transit and she speedily facilitated another fast track order/delivery which arrived in 24 hours. She liaised with me numerous times.
The banner is amazing and of exceptionally good quality!
I would highly recommend 👍 and give 5 ⭐️
16 de abril de 2026
Opinión espontánea
Overpriced and late delivery
I ordered 2 birthday banners for £20.
Absolutely NOT worth that amout for small banners
Came after almost 2 weeks.
I wont purchase from them again.
Absolutely not worth it.
3 de abril de 2026
Respuesta de Coolhippo Personalised Banners & Gift wrap
Hi Carol,
Thank you for your feedback, and I’m really sorry to hear about your experience.
Firstly, regarding delivery — unfortunately one of our mail sacks was lost by Royal Mail following the Easter bank holiday period. This is a very rare occurrence, but as a small team we do rely on third-party couriers and, on this occasion, it was outside of our control. We completely understand how frustrating this must have been and are very sorry for the inconvenience caused.
As soon as you let us know that your order had not arrived, we immediately sent out a free replacement to ensure you were not left waiting. I can see this replacement was delivered on 16th April, and the original order subsequently arrived on 18th April.
In terms of the size, all dimensions and pricing are clearly listed on each product page, and the size selected at checkout was our smallest option. The item received would therefore match the size chosen when placing the order.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
Lynsey
Quick prompt service
Order 10.30am and arrived the next day by midday. Fantastic products and fantastic service.
8 de abril de 2026
Fantastic service
Fantastic service, great value products and reasonable postage to get them even quicker
6 de abril de 2026
Excellent service, definitely recommend…
Product was excellent and the company was really quick in getting it sent out. Would definitely use them again.
5 de abril de 2026
1st class easy to order & quick…
1st class easy to order & quick delivery. The poster is lovely size is excellent & material is good quality.
5 de abril de 2026
Excellent quality value and friendly…
Excellent quality value and friendly helpful owners
This company have approachable and friendly staff. In addition their posters are fantastic quality (have had 3x waterproof ones on separate occasions).
The photos are easy to upload (I’m usually not good with online stuff).
The posters make for good conversations at peoples birthdays and hen dos. Highly recommend for special occasions- they are really good value.
Thank you Cool Hippo
23 de marzo de 2026
Respuesta de Coolhippo Personalised Banners & Gift wrap
Hi Emma,
I’m really sorry to hear your order still hasn’t arrived.
We did experience an issue with Royal Mail after the Easter period where one of our mail bags was lost in transit, which was outside of our control. As soon as you contacted us, we sent out a free replacement straight away to ensure you weren’t left waiting.
Could you please confirm if you have now received the replacement order?
Apologies again for the inconvenience caused
Kind regards,
Lynsey
Fantastic quality
I ordered a banner for my partner's birthday and genuinely really impressed with the quality of it! I expected it to be paper - it was actually a thick material, fantastic quality and arrived very quickly. Brilliant, would highly recommend
5 de abril de 2026
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