coolideas.co.za Opiniones 

It's the worst and most frustrating fibre delivery I've encountered especially after using one where we had literally no issues. Streaming is awful, videos freezing constantly, cannot view or get the details quick because it takes forever and I end up abandoning everything I try to do. I certainly will not be using you in the near future when I change providers. Date of experience is EVERYDAY.

So , they down graded my line from being on a 50/50 that is no more available to 30/30 without any mail phone call or what so ever. Phoned them had a lot excuses forced me to take a higher package what i don't mind at all as just there was no communication at all so i had to pay a difference that was a small amount i was billed a full amount as leading paying a double installment to Cool Ideas. Spoke to a person in some department then Emails started of what they need .... to refund the money. I was told the money only gets paid back on a Friday that was last week Today 14-10-2024 they had a issue and now they are only goin to to this on this coming Friday so like in the previous reviews you are a Ball and get moved around i am a customer for 5 years and the service from Cool Ideas has really gone to the drain they where always the best but SORRY to say they need to get they Game back on. Also the connection keeps on dropping that never use to happen like i said COOL IDEAS get your Game back on or you are going to get more and more Bad reviews till you don't have loyal customers any more i am one of those customers and really thinking of changing. Regards Christo Snyman

We switched account holders recently. It was smooth and quick. Constant updates and warnings of the date the switch over will happen. Been with them for years and the only time we've had trouble was when Vumatel was down.

I hope this mail finds you well.

I have logged a complaint with cool ideas, vuma tell on the 06.09.24 as my line went down. I was advised that it would take 72 hours for resolution. Once the 72 hour frame had passed.

I called back to follow up and was advised that one of vumatel drivers were stabbed in my area. I then asked which are they were referring to and was advised it took place in lotus river. I contested this as I do not reside in lotus river as I live in pelican park and to get to that area, I would need to take a taxi. They then made up excuses advising that they had now a shortage of engineers.

I was then advised that and engineer would be out on the 14.09.24. I waited in all day and then called cool ideas to do a follow up. They then advised that they had sent out a driver but was this time shot in my area, I then asked which area they were referring to, and was advised that they diver went to grassy park this time. Once again I contested this by advising I do live in grassy park and to get there, I would need to take a taxi.

I then questioned this logic of sending drivers to different areas other then man, and was met with another excuse, which was they wanted to inspection the main sever. I then argued that in the past, they would come to my property first, to check if there isn't anything wrong with my router or the cables that are infront of the house, and they could not answer that.

I then made them aware that I would want a refund for the service I paid for, of which I did not receive, I also requested compensation for the airtime spent following up as none of their agents had taken ownership of my issue. I also advised that I will be changing services providers and wanted compensation for my time wasted, the stress and anxiety as well as needed to avail myself for missed appointments as well as broken slap.

I was advised that they will look into refunding my money back, yet till to date, I have not had clear communication from them, everytime I my hear it's been escalated, investigated but no feedback.

I have spoken to multiple agents, two managers, yet I still don't know where I stand.

Ticket number : #COOL-**********6-**********
Line down

#please help as I am at my wit's end

Terrible terrible... This is my 4th fibre ISP and unfortunately definitely not my last they are shocking and support is non existent... They have no idea what is going on they do not answer I am seriously now under the impression they do not offer support at all on weekend so whatever you do please do not make the same mistake as me and switch to not so Coolideas.

If you wanna save yourself from frustration, stay away from this kak fibre

I had a great experience with them thus far. Did an online application and 3 hours later got a call for appointment to do installation. Wow I was up and running within 24hrs of my application!! Happiness thus far. Thanks Cool Ideas!

This is my first month after switching to Cool Ideas. Reason, Broadband "best isp" ranking. It is now clear that their ranking is BS!
Anyway, I was under the impresion that my monthly will be debited. 2 weeks into the month I get suspended. Non-payment. I made a payment arrangement as it was mid-month. I wrote to them but they take so long to get back to me I had to go to their office to get unsuspended. They claim "system glitch". Twice it happened that they suspended within the arrangement period! This is absolutely terrible service. I already do not want to be with them any longer!

Absolutely the worst service I have ever received.
Poor internet speeds! 1.99mbps download and 0.30mbps upload.

This company Has no technical support on a Saturday my internet is offline since 15h00. tried calling them and they have no technical support. IF you need an ISP that can provide support when you need it stay away from coolideas. This company is good at leaving you in the dark. I'm switching service providers due to the fact that for an ISP in 2024 I have no internet now for 6 hour and I don't now what the problem is. As my ISP says I have called them outside of office hours so I'm probably going without internet for the weekend. Technical support Is available on Other ISPs over weekend's up until 19h00 or 22h00. 3pm on a Saturday no support coolideas, There's nothing cool about your ideas or business hours

I spent 2 weeks liasing daily with the customer service reps.
The problem with this company is that you are a ball - and that ball is being passed round and round - UNTIL you decide to speak with a manager.
Only then things will actually move forward - SLOWWWLY - until the day you're meant to be connected - only for there to be noone with any motivation to assist you - then once again you are passed around like a ball, again, and again, until you lose your crap completely - and then decide to cancel your service.

Honestly Vodacom was a better experience - and I didn't think that was humanly possible.

I don't recommend these guys at all - don't buy the marketing pill they love to flaunt - just stay away.

Appalling. My mum passed away so her bank accounts were frozen. I asked them to send me bank details so I could pay - no-one bothered to respond to my mail, and now they have cut us off. Disgusting customer service.

Im not sure how they get mybb ISP of the year every time because the actual support and service you get every time is horrendous. Business link been down for 12 days without so much a peep from them.

I follow up 2x every day and get the age old "we will call you back when we have some feedback in 30 mins" never get an answer.

Same as telkom

Cool Ideas and Vumatel assisted extremely fast. Well done Teams. Keep up the amazing work. Friendly personnel from both companies.

I became a customer of Cool Ideas several years ago when our estate had Fibre installed. Initially, everything ran smoothly during the first few months. However, I started to notice a significant decrease in speed on our 50 Mbps line, accompanied by intermittent service disruptions. Each time I raised a complaint, the issue would be temporarily resolved, but this pattern persisted for several months.

Eventually, my frustration reached a breaking point, and I decided to contact Mr. Paul, one of the directors/owners of the company. To my surprise, he promptly responded, and the problem was resolved. It became evident that they had been intentionally throttling their services. While I'm not certain whether this was due to the high volume of clients they serve, it was clear that they intentionally reduced speeds and monitored customer complaints to identify those who were most vocal.

Despite numerous attempts to seek help in recent months, I found myself continually logging countless support tickets with no lasting solutions. About a month ago, I received an email notifying me of the cancellation of my service. The level of incompetence among the staff was highly frustrating. When I called, they often claimed they couldn't locate my account, even though they acknowledged my account details.

It's clear to me that Cool Ideas is struggling to meet its customers' needs, and I sincerely hope that all their clients reconsider their association with the company. The volume of complaints and issues suggests that they are just another business that charges for a service without delivering what they promise. It's important for them to understand that selling a service and failing to deliver on it while expecting the client to pay is not only a breach of trust but also a form of theft.