Just finished building, it went together easily, but quality and finish is lacking. I paid for additional thicker wire and protective coating, but it’s hard to tell if it has this, I can still see bar... Ver más
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EDITED**** The company have emailed me and we are trying to come to a resolution on this product**** Ordered the thumper hutch it took 8 days to arrive, both box's damaged, luckily the hutch wasnt.... Ver más
La empresa ha respondido
Have now seen exactly the same product for £114, we paid £209 and that was with a discount. We received our chicken coop a couple of days ago, went to build it today and we are so disappointed with t... Ver más
La empresa ha respondido
From ordering to delivery , it was smooth and easy process, communication with company was good , delivery fast , (great delivery man , bought the 2 heavy boxes round to the garage for me , I’d have... Ver más
La empresa ha respondido
Información de contacto
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Reino Unido
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,4
Medio
149 opiniones
Ha contestado el 92% de las opiniones negativas
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Easy build lacks quality
Just finished building, it went together easily, but quality and finish is lacking. I paid for additional thicker wire and protective coating, but it’s hard to tell if it has this, I can still see bare wood in areas. The run is held to the house with 4 small screws. Not sure how well this will hold if it is moved around the garden.
16 de mayo de 2026
Opinión espontánea
Absolutely thrilled with the coop
Absolutely thrilled with the coop! Such great quality would recommend!!
11 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Joanne,
Thank you so much for your lovely review. We’re thrilled to hear you’re so happy with your coop and the quality of it.
Your recommendation really means a lot to us. Thank you for choosing Coops and Hutches.
Kind regards,
Coops and Hutches
Speak with the company first
EDITED**** The company have emailed me and we are trying to come to a resolution on this product****
Ordered the thumper hutch it took 8 days to arrive, both box's damaged, luckily the hutch wasnt. On paying to have it put together as I'm disabled parts missing. So flimsy and unstable. Will not be recommending this company or buying anything again. The bars on hutch are to far apart allowing rodents (if you have any near by to get in) total waste of nearly £200.
10 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Carmen,
Thank you for updating your review to reflect that we have been in contact with you.
We’re very sorry to hear about the issues you experienced with the delivery, missing parts, and your concerns around the hutch itself. This is certainly not the experience we want for any customer.
As discussed, our team is working with you directly to try and reach a fair resolution. Customer satisfaction is very important to us, and we appreciate you allowing us to look into this properly.
Kind regards,
Coops and Hutches
Easy to check out
Easy to check out. The courier emailed with updates. They left it in my specified safe place.
The coop is a little smaller than I expected but the build quality is good and it was easy to assemble.
6 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Claire,
Thank you for your review. We’re really pleased to hear the checkout process was easy, the courier kept you updated, and that your delivery was left safely as requested.
It’s also great to hear you’re happy with the build quality and found the coop easy to assemble. We appreciate your feedback regarding the size and hope your new coop serves you well.
Kind regards,
Coops and Hutches
From ordering to delivery
From ordering to delivery , it was smooth and easy process, communication with company was good , delivery fast , (great delivery man , bought the 2 heavy boxes round to the garage for me , I’d have struggled )
I haven’t opened them yet, as I’m not quite ready yet. But will update my review when I do ,
First off ..sort out pen .. clear up mess and lay foundations, get more chickens 🐓
6 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Cathie,
Thank you so much for your lovely review. We’re really pleased to hear the ordering and delivery process was smooth and easy, and that our delivery driver was able to help with the heavy boxes.
It sounds like you’ve got an exciting chicken project underway. We hope everything goes perfectly once you’re ready to open and set everything up, and we’d love to hear how you get on.
Kind regards,
Coops and Hutches
Gorgeous hut
Gorgeous hut, easy to assemble! We orderdd over a BH but they kept us informed via their whassap service and were really friendly and helpful! Would recommend their products and this company
6 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your hut and found it easy to assemble.
We really appreciate your patience over the bank holiday period, and it’s great to know our WhatsApp service kept you updated throughout. Thank you for recommending us, it means a lot.
Kind regards,
Coops and Hutches
Super quick delivery and easy to put…
Super quick delivery and easy to put together although seems quite small compared to photo on website
1 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Amy,
Thank you for your review. We’re really pleased to hear your delivery arrived quickly and that the product was easy to put together.
We’re sorry to hear it felt smaller than expected compared to the photos online. Customer satisfaction is very important to us, so please reach out to us at admin@coopsandhutches.co.uk
and our team will be happy to look into this with you and work towards a resolution.
Kind regards,
Coops and Hutches
VERY POOR QUALITY & OVERPRICED
Have now seen exactly the same product for £114, we paid £209 and that was with a discount. We received our chicken coop a couple of days ago, went to build it today and we are so disappointed with the quality of this product, it is made from the cheapest, flimsiest wood & wire, the bolts & hinges are dreadful, I would strongly advise NOT TO BUY these products! This product is not fit for purpose & certainly wouldn’t keep chickens safe.
2 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Dawn,
Thank you for your feedback. We’re really sorry to hear you feel disappointed with the quality of your chicken coop and that it has not met your expectations.
This is certainly not the experience we want any customer to have, and we would like the opportunity to look into this properly and work towards a resolution for you.
Please contact us directly at admin@coopsandhutches.co.uk
with your order details and any photos of the concerns raised, and our team will review this as a priority.
Customer satisfaction is very important to us, and we want to make sure this is resolved fairly.
Kind regards,
Coops and Hutches
Good design but let down by quality…
Good design but let down by quality control. I’m surprised at how flimsy and poorly constructed it is. The handles are also missing from the pack.
Not value for the money in my opinion.
1 de mayo de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the quality of the product and that handles were missing from your pack.
This is not the standard we aim to provide, and we would like the opportunity to put this right for you. Please contact us at admin@coopsandhutches.co.uk
with your order details and photos of the issue, and our team will look into this as a priority.
Customer satisfaction is very important to us, and we’ll do our best to work towards a fair resolution.
Kind regards,
Coops and Hutches
Great delivery
Great delivery
Really fantastic hoop
Thanks Tracey
20 de abril de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Tracey,
Thank you so much for your lovely review. We’re really pleased to hear you had a great delivery experience and that you’re happy with your hoop.
We really appreciate your support and hope you enjoy it.
Kind regards,
Coops and Hutches
Very happy customer
Quick delivery, easy to put up. Questions answered quickly on WhatsApp, a great experience all round
11 de abril de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Alexandra,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your order and that delivery was quick and easy.
It’s also great to know our WhatsApp support team were able to answer your questions quickly. We really appreciate your feedback and your support.
Kind regards,
Coops and Hutches
Delivery / communication
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave the same comment APC did no one in and the delivery had an alterative delivery if no one in ( but i was in)
9 de abril de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Mr Brown,
Thank you for your feedback. We’re pleased to hear the service itself was close to a 5 star experience, but we’re really sorry that the delivery issue with APC let the overall experience down.
We completely understand how frustrating it is when a delivery arrives late and is taken to the wrong address, especially when you were home and expecting it. While the courier process is partly outside of our direct control, we appreciate that it still reflects on the overall customer experience, and we’re sorry for the inconvenience caused.
We’ll make sure your comments are fed back so we can continue improving the delivery process moving forward.
Kind regards,
Coops and Hutches
We love our Thumper hutch
We bought the 'Thumper' a few months ago for my garden free roaming bunnies who's previous hutch from a different company wasn't up to standard. My bunnies love their hutch, plenty of room for them to hop about when it's raining and the cover is amazing too.
31 de enero de 2026
Opinión espontánea
Fantastic company, great product.
Fast delivery, really easy to assemble and looks great at the top of the garden.
The ducks love it!
Highly recommended.
28 de marzo de 2026
Opinión espontánea
Coups
Thanks for sorting problem I had and look Forward to new coup asap they r a very understanding company from them when new coup comes thanks
19 de marzo de 2026
Opinión espontánea
Really Poor Service
I ordered a large chicken coop on a Thursday morning for delivery Friday. Arranged to be home for delivery. I had no contact from delivery company woth a delivery slot, so I rang Coops and Hutches customer services Friday morning. On the phone I was told the APC courier collected early from the warehouse and missed my order. I then got an email from the sales team telling me the courier had my order but it was held up in the courier depot. (2 different stories) I was told it would be out for delivery on the Saturday. This was my husbands birthday so I had to rearrange plans to be home for the delivery. Delivery turned up with only half the order!! No one answered the phone at either coopsandhutches.co.uk or APC. I called coopsandhutches again Monday Morning to complain. I was told the other half of order was due for delivery Monday (yet another day I had to change plans to be home for delivery.) I was promised a call back or email once Sam had spoken to the warehouse/Sales team. Surprise surprise...no phone call, no email. Really poor customer services when spending a lot of money. They're happy to take your money but not deal with your complaint or be honest and say someone messed up.
6 de febrero de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Nina,
Thank you for taking the time to share your experience. We appreciate your business and are genuinely sorry for the frustration and disruption this caused, particularly around delivery expectations and the impact on your personal plans.
It is clear that communication failed at multiple points and that you were given inconsistent information. That is not acceptable. We fully understand how disappointing it is to rearrange your time repeatedly, only to receive partial deliveries and no follow up as promised. This is not the level of transparency or accountability we aim to provide, especially on a high value order.
Your feedback has been escalated internally so we can review what went wrong across dispatch, courier coordination, and internal communication. We are addressing these gaps to ensure clearer ownership and more reliable follow through going forward.
We are always here to help and would welcome the opportunity to speak with you directly to properly close the loop and restore confidence. Thank you again for raising this. While the experience has clearly fallen short, your feedback is instrumental in driving improvement.
Kind regards
Customer Support Team
Waste of Money
The service was fine BUT the product was seriously awful. Maybe we had a bad one. My hubby wanted to build our own but I said it would be quicker to buy one as he is busy building cow shelters. What an error. The quality of the wood was poor. The instructions awful. Missing screws and bolts. Awful locks and bolting mechanism. No way is it predator proof. The floor panel doesn't fit. It wasn't cheap and we didn't want a cheap one. I am disgusted with it. The photographery for the advert is misleading at the best and a down right lie at the worst. Its tiny.
So now my hubby has to build one himself and we have extremely expensive firewood. A very upsetting and soul destroying purchase.
6 de febrero de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi,
Thank you for taking the time to share your experience. We genuinely appreciate your business and are very sorry to hear how disappointed and frustrated you feel. It is clear this purchase did not meet expectations and we fully recognise how upsetting that is, especially given the time, cost, and emotional investment involved.
While we are pleased the service element was satisfactory, it is clear the product quality, instructions, fittings, and overall usability fell well short of the standard you rightly expected. That is not acceptable and is not the experience we aim to deliver. Your comments around materials, missing fixings, security concerns, sizing, and product imagery are taken very seriously.
This feedback has been escalated internally for immediate review across quality control, packaging, and product presentation. We rely on feedback like yours to identify gaps and drive corrective action so these issues are not repeated.
We are always here to help and would welcome the opportunity to engage with you directly to understand the situation in full and explore how we can put this right. Thank you again for your honesty. While this experience has clearly been a negative one, your feedback will directly contribute to improvements going forward.
Kind regards
Coops And Hutches Customer Support Team
Great customer Service .Well made and easy to assemble
Well made and easy to assemble. James in customer service was extremely helpful. I’ve bought two coups and will definitely buy more. 5 star rating.
6 de febrero de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Michael,
Thank you for your 5-star review and for continuing to choose us. We truly appreciate your repeat business and loyalty.
We are pleased to hear that the coops were well made, straightforward to assemble, and that James delivered a high standard of support. Feedback like this reinforces the importance of investing in both product quality and customer experience.
We are always here to help and look forward to supporting you again as you expand your setup.
Kind regards
Coops And Hutches
Mixed experience with product quality
The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received standard 1mm twisted chicken wire. When I raised the problem, the company insisted that it matched their description, even after I sent clear evidence showing otherwise. Ultimately, they only offered a refund for the upgrade, with no solution for replacing the incorrect wire or collecting it. This was disappointing and not the level of service I expected.
28 de enero de 2026
Opinión espontánea
Respuesta de Coopsandhutches
Hi Jake,
Thank you for taking the time to share your feedback. We appreciate your business and value the opportunity to address your concerns transparently.
We are sorry to hear that your experience did not meet expectations, particularly regarding the wire specification. That is understandably frustrating, and we recognise the importance of clarity and accuracy when customers are paying for an upgraded feature. While a refund for the upgrade was offered, we acknowledge that this did not fully align with the outcome you were hoping for.
Your comments have been shared internally so we can review how this was handled and ensure our product descriptions, internal checks, and resolution options are fully aligned going forward. We are always here to help and would welcome the opportunity to re engage should you wish to discuss this further.
Thank you again for your honest feedback. It plays a critical role in helping us improve our products and service.
Kind regards
Coops And Hutches Customer Support Team
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