Copeland Yussuf Opiniones 

55
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

David was really lovely and polite. Gave me a courtesy call 30 mins before arrival which was super helpful. Valuation report was turned around within the timeframe given to me so overall great experie... Ver más

Valorada con 4 estrellas sobre 5

The inspection bit itself was fine, and the valuation was in-line with what I expected from other sources, though a little on the low side. But I found they, like all others I contacted, made little e... Ver más

Valorada con 2 estrellas sobre 5

I was disappointed with my experience of Copeland Yussuf LLP in relation to the valuation of my shared ownership property. After receiving the valuation report, I raised concerns about what I belie... Ver más

Valorada con 4 estrellas sobre 5

Getting it all booked in wasnt a problem and they were very accomodating. The surveyor was very knowledgable and answered all questions we had. The only downside to the whole process was it was... Ver más

Información sobre la empresa

  1. Perito

Escrito por la empresa

Our ever-growing team of Chartered Surveyors offer specialisation across a variety of areas including Valuation, Lease Extensions and Collective Enfranchisement, Party Wall matters as well as Level 2 building surveys. At Copeland Yussuf, we have local surveyors covering regions across the UK, all the while ensuring that we maintain the highest of standards for our customers.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

55 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(55)

7 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Valuation

Getting it all booked in wasnt a problem and they were very accomodating.

The surveyor was very knowledgable and answered all questions we had.

The only downside to the whole process was it was a bit slow getting the valuation sent over and we had to chase a couple of times.

8 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Slow and can’t trust

Highly would NOT recommend. Firstly, if you are going to them for speed, don’t bother. They claimed to be they’d have a valuation report within 4-5 days and didn’t. Every time I chased I was told the person who was meant to write it was not at his desk. This delay of course had a knock on affect. When I asked to make a complaint I was ignored. I finally chased up and the bank valuation came in at a completely different price! (So don’t trust their valuation either!) I was told that I had to pay £120+VAT - so giving more money and causing more delays. When I FINALLY was allowed to push my complaint a little bit further than front of house the “partner” didn’t even know the complaint process he has written up. As a whole, i would day they are slow, non-responsive and can’t trust their valuation. Better to stick to another company who doesn’t make false promises, as you’ll end up paying more in the long term

1 de febrero de 2024
Opinión espontánea
Logotipo de Copeland Yussuf

Respuesta de Copeland Yussuf

Dear Samira,

As per the extensive telephone conversations you had with two members of staff yesterday, may we again make the polite point that our report was ready within five working days, however as per our terms and conditions, we had yet to receive payment and therefore were unable to issue the report.

Whilst discussed at great length yesterday, may we highlight to future readers that our invoice was issued via email on 19 December 2023 and our inspection took place on 09 January 2024. As of 18 January 2024, we were still awaiting payment whereby we sent a courtesy email (18 January 2024 at 16.36) advising that the report was ready to be issued but we had yet to receive payment. Once payment was received (26 January 2024 via BACS) the report was issued electronically the same day.

Regarding your comment that one of the Partners “didn’t even know the complaint handling process he has written up”, this is disputed completely. The conversation had was trying to politely ascertain what the complaint entailed mindful of the above timeframes regarding an absence of your payment.

Kind regards

Copeland Yussuf LLP

Valorada con 5 estrellas sobre 5

Professional and helpful company

Experienced and professional company. They dealt with a few points i raised in my house valuation report very swiftly and professionally. They talked through the findings is a constructive manner. Helped me to understand the process. Recommended and would use again.

8 de marzo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Review of Copeland Yussuf

The inspection bit itself was fine, and the valuation was in-line with what I expected from other sources, though a little on the low side. But I found they, like all others I contacted, made little effort to answer my questions about their expertise in trying to win my business. I wanted them to prove they knew the local area, but they didn't seem bothered at all. Still, otherwise all good.

22 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional & Efficient

I used CY recently to carry out a full market valuation and couldn't be happier with their service. Polite, efficient, great communication and very professional with a well presented and accurate report. Highly recommended.

29 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Survey prior to selling

My surveyor Armen was polite, friendly and knowledgeable. Answered all my queries and produced the documents I required in a timely manner.

Thoroughly recommend.

12 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Lois was our first point of contact, very clear at explaining the whole process, from booking the valuation to getting the actual report. Evaluation was carried out by David, very punctual and professional. After he had done his things he took his time to answer all our questions. The report came through within a week as promised. Great experience from start to finish!

25 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional service…

I have used Copeland Yussuf a number of times over the past few years. I have always found them to be extremely professional. When phoning to make an appointment, staff are friendly and try their best to be accommodating of dates and times. Valuations are completed on time and the report is issued within the agreed timeframe. I would highly recommend Copeland Yussuf.

15 de enero de 2024
Opinión espontánea

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