Response: 7th August 2016
Hi Yvonne,
We note that you have edited this review again. However, it remains difficult to understand why a one-star review has been left against CorePro Systems.
Your review does not identify any defect with the Stadur insulated roof panels supplied by CorePro. Instead, the issues you raise concern separate conservatory works carried out by Rosy Roof. Those allegations are strongly disputed between you and Rosy Roof, and CorePro was not involved in the works concerned or present during the events described.
Following your complaint, we have spoken with Rosy Roof and they have provided a materially different account of events. They have advised us that there were repeated disputes regarding alleged damage, including issues which they say were no longer present before they were given an opportunity to return and inspect them. They have also advised us that invoices remain unpaid and that they hold documented evidence of the works completed and remedial measures offered.
We were not party to these events and are therefore not in a position to determine the disputed facts. However, it would be unreasonable for CorePro simply to disregard Rosy Roof’s account.
You suggest that we should reconsider working with Rosy Roof. This leaves us in the difficult position of deciding whether to disregard our own experience of working closely with them on an almost daily basis for approximately seven years, based on one highly disputed account.
During that time, Rosy Roof has established a strong public review record, including a 4.9 rating from 65 Google reviews and a 50/50 recommendation record on Facebook. This complaint does not reflect the experience we have had with them or the experience reported by the vast majority of their customers.
We therefore continue to stand by our recommendation of Rosy Roof as an experienced installer of Stadur insulated roof panels.
We encourage anyone reading this review to carry out their own due diligence, consider the reviews and responses of all parties and distinguish between the roof panels supplied by CorePro and the separate conservatory works contracted directly with Rosy Roof.
As your review does not identify any defect with the product supplied by CorePro, and the matters complained about relate to disputed works undertaken by another company, we continue to consider this one-star review of CorePro Systems unwarranted and incorrectly placed.
Kind regards,
CorePro Systems
Original response 13th May 2026:
Hi Yvonne,
We’re sorry to read this, but we are confused as to why this review has been left for CorePro Systems.
CorePro supplied the insulated roof panels only. We do not offer installation services, nor did we supply or fit the other products mentioned in your review.
The panels are manufactured by Stadur and supplied through us as their UK agent. Any issues relating to the fitting, workmanship, or other products would need to be taken up directly with Rosy Roof.
We would also like to add that we have worked in partnership with Rosy Roof for many years. In our experience, they have always gone above and beyond for their customers, and we have not previously received a complaint of this nature relating to their work.
However, this review appears to incorrectly attribute installation and workmanship issues to CorePro Systems, despite us only supplying the roof panels. We would therefore kindly ask that the review is amended or removed with immediate effect, as we have no involvement in this dispute.
We reserve our position in relation to any statements that incorrectly attribute responsibility to CorePro Systems.
Kind regards,
CorePro Systems