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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The delivery drivers, Antony and Charlie were polite, efficient and friendly. Our armchair was delivered well within the notified time schedule and we are very pleased with it.

Valorada con 5 estrellas sobre 5

We found Lily at the Bath store to be very helpful and we ordered several items all of which were taken competently The Bath store has many displays that will make your choice easier and enjoyable... Ver más

Valorada con 4 estrellas sobre 5

Ordered a sofa from Cotswold Co, took forever to arrive (about 3 months) and despite being told it had arrived from the factory, was then given contradicting advice to say it hadn’t arrived and the de... Ver más

Valorada con 5 estrellas sobre 5

Earle and Ken were absolutely fantastic. They turned up exactly on their scheduled time and got straight to work on building out beautiful media cabinet! Zero input required from me and brilliant cu... Ver más

Información sobre la empresa


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

78 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(78)

59 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Earle & Kyle J were so polite and…

Earle & Kyle J were so polite and helpful, I have ordered lots from the company and think they are brilliant, always on time deliveries with plenty of messages about delivery time. Very very impressed.

1 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Star Service From Cotswold Company

I ordered my furniture from the Bath Cotswold store - staff were fantastic and Lily was wonderful and ironed out all the problems and concerns we had. On the day of our delivery the two men, Earle and Matt were really helpful and even gave us some guidance on how to build the wardrobe, how to get rid of old furniture dents left in the carpet, and spotted a small dent in one of the doors that the Customer Support team immediately compensated us for. All in all a wonderful service from everyone!!! I don’t think I’d go anywhere else to buy furniture in the future.

7 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Costwald Ottoman Bed

The delivery people Jemaine and Bernard were very good. They delivered and built our bed quickly and well. No mess left, would highly recommend.

7 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service, top blokes

The two guys that delivered and installed my bed were fantastic. Friendly helpful and absolutely no fuss. Jarek and Tomasz, thank you very much

5 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID such bad service

Avoid at all costs.
Absolutely unacceptable level of customer service. We ordered bedroom furniture and were later informed that, due to a manufacturing error, the colour would not match what we originally ordered. Despite this, we agreed to proceed and check the colour in person. A delivery time was confirmed, and we took time off work to accommodate it — only to be notified on the morning of delivery that they would not be arriving.
Completely unreliable, disorganised, and unprofessional.

4 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless Service on Replacing Damaged Item

Having ordered two bedside tables, one of them arrived damaged. Cotswold arranged a replacement immediately and it was delivered within a week. The two delivery guys, Bernard and Aro, were extremely helpful and unpacked the replacement so that I could check it was ok (it was), taking all the packaging away with them. Faultless service all round.

30 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class!

Excellent communication and delivery on time. Politeand helpful team - Kain and Matt who despite the rain were pleasant and cheerful
Would certainly recommend. Thank you

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Matthew & Anthony 6168951

Matthew & Anthony 6168951
Most friendly and helpful drivers ever! Item unpacked, put in place and all packaging removed.
Excellent service and these guys a a credit to the company.

4 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gary and Ian 6168361 drivers

Gary and Ian 6168361 were fantastic. They were polite friendly very careful. Offered to unpack my furniture and even offered to put my old furniture in the garage for me. Arrived within 10 mins of specified time slot. Brilliant 🤩

5 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent all round service

Excellent all round service starting with Kate (Knutsford store) who did not leave a stone unturned in helping us select a new lounge suite and secured a prompt delivery to Anthony and Matthew who delivered the two sofas with great courtesy, carrying, handling, unpacking with utmost care and respect to our property. Highly recommended.

30 de julio de 2025
Opinión espontánea

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