Ordered two sizes for my husband, took the one he didnt want to my nearest store and got my refund in a very short time without any fuss or bother. Great customer service.
La empresa ha respondido
Localización
Cambiar localizaciónDobbies Garden Centre, Street House Farm, NE20 9BT Ponteland, Newcastle-upon-Tyne, GB
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Consulta las opiniones de los clientes
Ordered 2 jackets in different sizes online to click and collect at the Ponteland shop. The helpful member of staff opened the package so my husband could try on both jackets. We kept one, the return... Ver más
Excellent store inside Dobbie’s Garden Centre Ponteland. Store clean and inviting and space between clothes wide enough to make looking around easier. Lisa on tills was delightful and helpful. Very ha... Ver más
As usual, the quality of the garments from Cotton Traders were of top quality. I love that they cater for larger sizes as The norm rather than have separate 'larger women's sizes.' This is a huge pl... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa
- Tienda de accesorios de moda
- Tienda de ropa para hombres
- Zapatería
- Tienda de ropa para mujeres
Escrito por la empresa
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Información de contacto
Dobbies Garden Centre, Street House Farm, NE20 9BT, Ponteland, Newcastle-upon-Tyne, Reino Unido
- 01661 825065
4,7
Excelente
123 opiniones
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Rapid refund
Ordered two sizes for my husband, took the one he didnt want to my nearest store and got my refund in a very short time without any fuss or bother. Great customer service.
8 de mayo de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We're so glad to hear your return and refund process was smooth and hassle-free. We appreciate you sharing your positive experience with our customer service.
Respuesta de Cotton Traders - Dobbies Ponteland
Thank you for your positive feedback. We’re happy to hear you found it easy to order online, with a good choice of items and quick delivery.
Excellent service from great staff
Excellent service from great staff. Attentive and very helpful. They must be a great asset to your company
27 de abril de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
Thank you for your positive review. We’re so happy to hear that you have received excellent service from our Ponteland store and that the staff were helpful.
Wrong size came (my fault) but trying…
Wrong size came (my fault) but trying to exchange item for the correct size was not so good.
Cotton Trades sent it to the store I chose but it was refused at the reception desk of the garden centre and sent back…..not so good me thinks 🥴 another week or 10 days.
Here is hoping🤞
13 de abril de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
Thank you for taking the time to place your review. I am sorry to read of the mix up with your order, I can see from your account that our customer care team have sorted the issue and a replacement parcel has been ordered. I can only apologise for the inconvenience that this has caused you and I have today dispatched a gift voucher for you to use against your next order.
Thank you for your patience .
Kind regards
Michelle W.
Respuesta de Cotton Traders - Dobbies Ponteland
Hi Isabel
Many thanks for your positive feedback. We're so happy you find our polo shirts good quality and reasonably priced. Thanks again for your order and review. Its much appreciated.
Convenient Outlet
Good products, staff friendly and happy to help, order collection went well
23 de marzo de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate your positive feedback and are so happy to learn that you found our products good and our staff friendly and helpful.
Quality all round
Quality products, reasonable prices, friendly and helpful staff
16 de marzo de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate your positive feedback. We are delighted you found our products of great quality, our prices reasonable, and our staff helpful.
Ecru jeans
Ordered jeans on line but unfortunately had to return them as they were too big. Returned them in store and received my refund back within a couple of days. No problems with the system.
9 de marzo de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate you taking the time to share your experience. We're glad the return process for the jeans you ordered online was smooth and that you received your refund quickly.📣💕
Easy to order and pick up
Easy to order and pick up . Always lovely staff in store .
23 de febrero de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
Thank you for sharing your experience. We're delighted that you find it easy to order and collect your items. It's also wonderful to hear that you are happy with the service provided by our staff in store. 😊
Liked the range of colours & sizes of…
Liked the range of colours & sizes of mens shirts.
2 de febrero de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We're happy to hear that you liked our variety of men's shirts. Thank you for your positive feedback regarding our range of colors and sizes.
Easy to order and being able to pick up…
Easy to order and being able to pick up from store is an added bonus. Great quality items. Very friendly and helpful staff.
19 de enero de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate you taking the time to leave us a review. We're so happy to learn that you find it easy to order and that you appreciate being able to pick up from the store. We're also glad you like the great quality items and find our staff friendly and helpful.
Good quality clothing and at a great…
Good quality clothing and at a great price and great offers too. Easy returns to a local shop
19 de enero de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We're happy to hear that you enjoyed the clothing quality, prices, and convenient returns. Thank you for your positive feedback; we appreciate it.
Slow delivery. Very large knitwear!
Slow delivery. A whole week from ordering to any update. Sizing of cotton tank tops completely wrong. Ordered medium and large for fit. Had to drive 12 miles to collect the parcel. Fortunately, I tried them on in the shop, both were far too big. I've never been a small. So the whole order was a waste of time.
Staff in the Ponteland store were very friendly and helpful.
12 de enero de 2026
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate your feedback and are sorry that the delivery was slow and the tank top sizes were inconsistent. We will review our processes. We're glad to hear the Ponteland staff were helpful.
Black winter coat
Recently purchased a black padded coat. Perfect for what i need, really happy with discount also.
24 de noviembre de 2025
Respuesta de Cotton Traders - Dobbies Ponteland
We're happy to hear that you are pleased with the black padded coat and the discount offered. Thank you for sharing your positive experience with us.
Good experience
The website was easy to navigate and ordering was straightforward.
I opted for click and collect, and the staff at the store were helpful and friendly.
Coat seems good quality (I haven't had much chance to wear it yet) and ordering a size above my normal size seems a good idea.
22 de septiembre de 2025
Respuesta de Cotton Traders - Dobbies Ponteland
Thank you for your review. We appreciate you taking the time to share your thoughts. We're happy to hear that you found the website easy to use and that ordering was straightforward. It's also great to know that the staff at the store were helpful and friendly.
I have used this store on a few…
I have used this store on a few occasions. The staff have always been excellent and the store tidy and well presented.
10 de septiembre de 2025
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate you taking the time to share your positive experience. We are happy to learn that you find our staff excellent and the store tidy and well-presented.✔✔
Closure of Dalton Park shop
Disappointed that Dalton Park shop has closed. First visit to Dobbies Ponteland. Smaller area but lovely assistants. Very helpful and easy to collect parcel
22 de septiembre de 2025
Respuesta de Cotton Traders - Dobbies Ponteland
We're happy to hear that you found our Ponteland team helpful! We appreciate your understanding regarding the Dalton Park closure and are glad you had a positive collection experience. Thanks for your feedback.
It's always the right size it's…
It's always the right size it's fantastic all my clothes are from cotton traders think you very much xxx
20 de septiembre de 2025
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate your positive comments. We're so happy to learn that our clothing is always the right size for you. Thank you for your continued support.
Respuesta de Cotton Traders - Dobbies Ponteland
We appreciate your positive feedback; we are so happy you are pleased with the selection and prices.
Respuesta de Cotton Traders - Dobbies Ponteland
We're happy to hear that you find our clothes interesting and suitable. Thank you for your positive feedback; we appreciate it very much.💖
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