Absolutely brilliant experience, thank you! Mum wanted new trousers but was unsure of the size after losing weight. Ordering was easy, delivery was swift and I was kept up to date with it. Absolut... Ver más
La empresa ha respondido
Dobbies Garden Centre, Melville Nursery, EH18 1AZ Lasswade, Edinburgh, GB
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Absolutely brilliant experience, thank you! Mum wanted new trousers but was unsure of the size after losing weight. Ordering was easy, delivery was swift and I was kept up to date with it. Absolut... Ver más
La empresa ha respondido
Cotton Traders, Melville Nursery Lasswade, Midlothian. The staff in this store are always so pleasant, friendly and very helpful. The clothes and shoes are actually the size stated on the label, the s... Ver más
La empresa ha respondido
Over the last five years, I have bought numerous items online from 'Cotton Traders' with a collection at my local store at Dobbies Garden Centre, Melville Nursery, Lasswade. On the odd occasion... Ver más
La empresa ha respondido
I ordered a padded hooded jacket. It was a lovely colour and well made. The smallest size was a 10 but, unfortunately, this was too big and I had to return it. Such a shame as I would have been please... Ver más
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Dobbies Garden Centre, Melville Nursery, EH18 1AZ, Lasswade, Edinburgh, Reino Unido
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Absolutely brilliant experience, thank you!
Mum wanted new trousers but was unsure of the size after losing weight. Ordering was easy, delivery was swift and I was kept up to date with it. Absolutely no problem to return the ones that didn’t fit. Brilliant from start to finish and she loves her new trousers.
Second time dealing with this particular store - each time was just perfect.

Respuesta de Cotton Traders - Lasswade
Purchases arrived promptly and staff polite and helpful

Respuesta de Cotton Traders - Lasswade
Easy to order.
Good communiction about the order.
Picked up from local Cotton Traders Store with very helpful staff and of course purchased additonal items in the store.

Respuesta de Cotton Traders - Lasswade
Ordered tops online, too big. Took them back to shop and the lady dealt with my order immediately. I exchanged the tops for ones inside, and my originals were sent back. I had to pay again , and wait for a refund . The money appeared in my bank 24 hours later. I find that fantastic service, no fuss, and the lady in shop was great. Well done COTTON TRADERS.

Respuesta de Cotton Traders - Lasswade

Respuesta de Cotton Traders - Lasswade
I absolutely love the jeans they are so comfortable

Respuesta de Cotton Traders - Lasswade
The staff at my local branch are very friendly and helpful. The majority of their clothing is very good quality and there is a good choice of clothing. The only thing I was slightly disappointed with was the length of time for my items to be delivered. Usually it’s around 3 days but I waited a week.

Respuesta de Cotton Traders - Lasswade
The sales assistant was great. Professional and customer friendly.
Email was a bit confusing. Got email saying items had been dispatched, and I was waiting for a follow up to say it had arrived in the shop.

Respuesta de Cotton Traders - Lasswade
Delivery to nearest shop was welcome. Tried garments on in shop . Returning item was easy as it was all attended to by the ladies in the shop on the day of collection. Will shop again.

Respuesta de Cotton Traders - Lasswade

Respuesta de Cotton Traders - Lasswade

Respuesta de Cotton Traders - Lasswade
My order didn't take long. Picked it up at shop. No problems, staff were helpful. Will use click and collect in the future.

Respuesta de Cotton Traders - Lasswade
When I hadn't heard anything about my delivery, outwith the delivery period, I spoke (on 24 October) to Customer Services. They confirmed it had been dispatched on Monday 20 October but said I'd have to speak to the store where it was being delivered to check delivery. I did and was told it hadn't but that deliveries came in on a Tuesday and to check on 28th. On 27th I found an email deep in my Junk (because it came form a different email address from Marketing emails) to say the delivery had been made on Tuesday 21st. Phoned the store who went and checked again and said yes delivery had been made by Evri but after 21st and couldn't understand why it hadn't come with regular deliveries. I would have had a wasted journey if I'd driven out to the store immediately after 21st when I was told purchases were available. I asked for the order to be refunded and have now had a full refund.

Respuesta de Cotton Traders - Lasswade

Respuesta de Cotton Traders - Lasswade
Cotton Traders, Melville Nursery Lasswade, Midlothian. The staff in this store are always so pleasant, friendly and very helpful. The clothes and shoes are actually the size stated on the label, the size you expect them to be. This may seem obvious but it is not always the case nowadays in many stores. You can depend on Cotton Traders for quality clothes and shoes that actually fit and importantly are comfortable to wear.

Respuesta de Cotton Traders - Lasswade
It was a good experience my order arrived promptly at the local store where the staff are always polite and friendly.

Respuesta de Cotton Traders - Lasswade

Respuesta de Cotton Traders - Lasswade
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