Pre this order I have been happy with Cotton Traders BUT this time I was told that my ordered items had been dispatched to my collection centre & I was told that I would receive an e-mail when they ha... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónSomerby Road, Cold Overton, LE15 7QB Oakham, Leicestershire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Unfortunately the item was too long in the legs.So had to return the trousers.Although the overall quality was great such a shame they don’t make them petite length.
La empresa ha respondido
I like to shop at Cotton Traders in Gates Garden Center Oakham as the staff are very pleasant and helpful.I also like this brand of clothing,the fit is always spot on.Have just purchased my 4th pair o... Ver más
La empresa ha respondido
This is second pair of these Sandles I have had,I got my last pair two years ago and they still so comfortable, I wear them all the time, they are a good fit and wear well,would recommend them
Información sobre la empresa
- Tienda de ropa
- Tienda de accesorios de moda
- Tienda de ropa para hombres
- Zapatería
- Tienda de ropa para mujeres
Escrito por la empresa
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Información de contacto
Somerby Road, Cold Overton, LE15 7QB, Oakham, Leicestershire, Reino Unido
- 01664 454939
4,4
Excelente
54 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Cotton Traders - Oakham
We appreciate your kind words! We are glad our staff was helpful and friendly.😁👍
Unfortunately the item was too long in…
Unfortunately the item was too long in the legs.So had to return the trousers.Although the overall quality was great such a shame they don’t make them petite length.
18 de marzo de 2026
Respuesta de Cotton Traders - Oakham
Many thanks for your lovely review.
We are sorry to hear that the trousers were too long for you. I will pass your comments onto our buying department.
Glad to hear that other then the fit you liked them :)
Pre this order I have been happy with…
Pre this order I have been happy with Cotton Traders BUT this time I was told that my ordered items had been dispatched to my collection centre & I was told that I would receive an e-mail when they had arrived - still waiting 10/12 days on for the email!! I rang the collection centre to be told that they had arrived quite a few days ago. Why therefore wasn't I informed??? I haven't been able to collect as I'm away from home. Very poor communication!!!
24 de marzo de 2026
Respuesta de Cotton Traders - Oakham
We appreciate your past satisfaction. We're sorry that you weren't notified about your order's arrival at the collection center. We'll investigate the communication breakdown to prevent this issue from happening again. Thank you for bringing this to our attention.
A very helpful young lady ordered a coat today which was out of stock. She was extremely helpful and pleasant.
A very helpful young lady
13 de marzo de 2026
Respuesta de Cotton Traders - Oakham
We are happy to hear that a member of our team was helpful. We appreciate your positive review 😄
Ease of ordering and notification of…
Ease of ordering and notification of when parcel will be delivered
28 de octubre de 2025
Respuesta de Cotton Traders - Oakham
We appreciate your positive feedback and are so happy to learn that ordering was easy and you were notified of when your parcel would be delivered.
Great location
Great location. Staff very helpful, always friendly. Very accommodating.
30 de septiembre de 2025
Respuesta de Cotton Traders - Oakham
We appreciate your positive feedback. We are so happy you found our location great and our staff accommodating, helpful, and always friendly.
Respuesta de Cotton Traders - Oakham
We appreciate your positive feedback. We are so glad our staff was friendly, helpful, and efficient for you. Thank you for sharing.
Good quality.
16 de septiembre de 2025
Respuesta de Cotton Traders - Oakham
Thank you for taking the time to leave a review. We are so glad to hear that you are happy with the quality of the shorts, and we really appreciate your positive feedback. Thank you!
The shorts are very practical
The shorts fit well and are very practical. The staff were most attentive and helpful.
1 de julio de 2025
Respuesta de Cotton Traders - Oakham
We appreciate you taking the time to share your feedback. We're so happy to hear that the shorts fit well and the staff were attentive and helpful.
I was treated with great respect
I was treated with great respect. The transaction I mad was a return in store, which is new to me. I was helped at very step, politely.
21 de abril de 2025
Respuesta de Cotton Traders - Oakham
We appreciate you taking the time to share your positive experience. We're glad to hear that you were treated with respect and that the return process was smooth and easy for you. We strive to provide excellent customer service and are happy to hear that our team met your expectations.
Reliability
Goods as per brochure and delivery rapid and efficient.
Courteous and efficient staff at Gates
15 de abril de 2025
Respuesta de Cotton Traders - Oakham
Thank you for your positive review. We are pleased to hear that you were satisfied with the goods and found our delivery service rapid and efficient. We appreciate your kind words about our staff at Gates.
I ordered online then collected from…
I ordered online then collected from out local shop at the Garden Centre. Was informed when it was in and it didn't cost me anything for delivery
25 de marzo de 2025
Respuesta de Cotton Traders - Oakham
We appreciate you taking the time to share your positive experience. We're glad to hear that you find our online ordering and collection process convenient and cost-effective. Thank you for your kind review.
Thermal bottoms AJ10594006
Thermal bottoms AJ10594006
Ordered in store so my wife could try on. Excellent fit so she purchased some more. Only 4 stars as the store had a problem with inputting the order together with a discount voucher. Staff very friendly.
6 de marzo de 2025
Opinión espontánea
Respuesta de Cotton Traders - Oakham
Hello MontyKO
We appreciate you taking the time to share your experience. It's great to hear that you found the thermal bottoms a great fit for your wife. We're sorry to hear about the issue with the discount voucher. We'll be sure to pass this feedback along to our team.
Kind regards
Lisa
Cotton Traders Customer Support.
Disgusted
It is in relation to a visit I made to your shop at Gates Garden centre on Saturday 1st March. It is regarding the treatment of one of your employees. I work in HR for a retailer, and I was appalled and shocked at how one of your employees was treated by whom I can only assume is the manager.
There was an older female employee with white hair who took a younger female into what looks like an office just to the side where your changing rooms are located. I do not know what the employee had done wrong, but the way she was spoken too was totally unacceptable. She was shouted at in a very nasty tone of voice.
No employee should ever be spoken to in such a manor. No consideration was given that every word can be heard by your customers in the store, what kind of impression do you think that is giving to them? I am not a regular customer for Cotton Traders. I only ventured into your store as we had decided to dine at Gates restaurant and then browse the centre. The impression I have of your company is not very favourable.
There were two other female employees present at the time and they both looked very embarrassed and shocked by the situation. I was around when the younger female emerged, and she looked visibly shaken and upset.
May I suggest you engage your managers in how to manage their team with respect. I would like to receive a reply from a senior manager or your HR team, so I know this is being taken seriously otherwise I will be taking this further.
1 de marzo de 2025
Opinión espontánea
Respuesta de Cotton Traders - Oakham
Hello Jo Oakerby,
I have passed on your complaint to a member of my management team, who will review this and get in touch in due course.
I am very sorry you did not have a positive experience whilst in one of our stores. Please be assured this will be taken seriously.
Kind Regards
Cerian
Cotton Traders Customer Support
I like to shop at Cotton Trade rs in…
I like to shop at Cotton Traders in Gates Garden Center Oakham as the staff are very pleasant and helpful.I also like this brand of clothing,the fit is always spot on.Have just purchased my 4th pair of pull on jeans ,so comfortable.
4 de marzo de 2025
Opinión espontánea
Respuesta de Cotton Traders - Oakham
Thank you for your kind review. We are delighted to hear that you enjoy shopping at our Gates Garden Center Oakham store and appreciate the helpfulness of our staff. We are also pleased that you find our clothing comfortable and that the fit is always spot on. We are thrilled to hear that you have purchased your fourth pair of pull-on jeans and that you find them so comfortable.
I like the quality of the clothes and…
I like the quality of the clothes and they always wash and iron lovely. Cotton is the only material I can wear
7 de septiembre de 2024
Respuesta de Cotton Traders - Oakham
Thank you for taking the time to leave a review. We are thrilled to hear you enjoy the quality of our clothes. It's wonderful to know that our cotton garments meet your needs and provide you with the comfort you desire. Thank you for sharing your positive experience.
Respuesta de Cotton Traders - Oakham
Thank you for your kind words. We're thrilled to hear that you had such a positive experience with our service and that our assistant was so helpful. Your feedback is greatly appreciated.💖
Respuesta de Cotton Traders - Oakham
Thank you for taking the time to share your positive experience. We're glad you found the ordering process easy and that you were able to take advantage of our click and collect service.
Great Service
Efficient service throughout. Friendly, helpful gent at Gates outlet when I collected my order, and returned the sandals thst were too wide.
21 de junio de 2024
Respuesta de Cotton Traders - Oakham
We're delighted to hear about your positive experience.
It's wonderful to know that you received efficient service and found our team member at the Gates outlet to be friendly and helpful.
We appreciate your kind words and will share your feedback with our team.
Cotton Traders items are well made
Cotton Traders items are well made, the pricing reflects some of this, the items I’ve purchased in store and on line are long lasting. The staff in store are always happy to help.
12 de abril de 2024
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.