Counselling Directory Opiniones 

558
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... Ver más

Valorada con 5 estrellas sobre 5

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... Ver más

Valorada con 3 estrellas sobre 5

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de salud mental

Escrito por la empresa

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

558 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 50% de las opiniones negativas

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4,1

Todas las opiniones

(558)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Clear, easy to use with confidence

Counselling Directory is really easy to use to look for therapists and contact them. Its good to see they are verified with you, which gives peace of mind and confidence in the directory as a professional site to use
The information provided by counsellors about them is easy to understand, clear and concise.

25 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Counselling Directory meet and…

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my profile or with finding out more information on working through puzzling questions that pop up every now and then. They have weekly marketing sessions which are very useful too. So far, no complaints! Keep going team :)

21 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

From the POV of a therapist

Very easy to set up a page and had to provide proof of my membership of a professional body. The customer service from the team was really helpful and I appreciated the extra advice they gave me.

14 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ignoring my enquiry

Left an enquiry on email. Received no response. Call number provided. No answer. Left voicemail, no response.

1 de agosto de 2023
Opinión espontánea
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Respuesta de Counselling Directory

Hi Jane,

We're sorry you didn't receive a response from your chosen therapist. While w encourage our members to regularly update their profile status and availability information, there are circumstances which may cause a delay.

Please know that we record all feedback and will continually use this in our efforts to enhance the user experience.

Valorada con 1 estrellas sobre 5

Rating counsellors

There needs to be some way of rating counsellors so that you know who you are about to work with.

I had a very traumatic experience with my therapist, Mimi. I saw Ms Chan for nearly 4 years near where I live in Richmond.

She called me disingenuous, mocked my height (when I said I was insecure about it, she told me "my son is very tall") and would sometimes run me to the room saying I needed to lose weight. She consistently compared me to her son (I had told her my biggest regret was dropping out of Uni, she said "my son goes to Cambridge - to go there you need to be good at something"). She often spoke about herself and her own insecurities and put her problems on me. She laughed at me when I brought up an experience of sexual abuse I had been through. I felt so violated for bringing my vulnerability to this person.

To close down nearly 4 years of therapy she gave my time slot to a new client and told me that they were my "replacement". In the last session she said that she "didn't want to watch my decline", that she had never wanted to work with me from the start and that she was "sick of my face". Totally invalidating the whole experience.

I had a mental breakdown as a result of therapy with her. One of the worst experiences of my life.

5 de agosto de 2022
Opinión espontánea
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Respuesta de Counselling Directory

Hi Joseph,

Thank you for your review. We're sorry to hear that you have had a negative experience with a therapist listed on our directory.

Have you reported this to the individual's professional body?

Please know that we have recorded this feedback.

Ellen

Valorada con 1 estrellas sobre 5

Inquired last week and I've heard…

Inquired last week and I've heard nothing back

2 de agosto de 2023
Opinión espontánea
Logotipo de Counselling Directory

Respuesta de Counselling Directory

Hi Dan,

We're sorry you didn't receive a response from your chosen therapist. We encourage our members to regularly update their profile status and availability information, however, there are circumstances which may cause a delay.

Please know that we record all feedback and will continually use this in our efforts to enhance the user experience.

Thank you,
Ellenn

Valorada con 4 estrellas sobre 5

Child & Adult Supervisor Search

I have been with the Counselling Directory for many years both as a therapist and supervisor and have been pleased with the service received.

However, it would be really helpful when searching for a Supervisor, if it was possible to easily identify those Supervisors who are qualified to work with both adults and young people? Possibly through a specific - Adult/Child/Young People - addition to the pre-search, tick-box section?

It is quite an onerous task reading through a hopeful Supervisor's page, only to discover in the 'small print', that child work is not covered?

1 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Really easy to use, as a counsellor and as a client, loads of options to filter your profile and really personalise it. It's a great service.

25 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would highly recommend

I was surprised by just how much space I had to write my profile. All sections handily presented. So easy to navigate around the site. I had to call for assistance and was responded to in timely fashion. I spoke to an amazing representative who talked me through the process. In fact, we had quite a giggle about things. My next conversation was my welcome and confirmation of status call. So friendly and welcoming. I felt like I was joining a real community and not just a faceless directory! Wonderful.

I shared my concerns about the tick box element. I felt I had enough in my biography etc to let the client know my approach and practice focus. The tick box scenario could not cover the nuances or the fact I'm no diagnostic or label orientated. However, there was also space to write my own thing which countered this.

Over all, an excellent experience and I feel confident I can review and edit my profile with an instant update.

I would highly recommend

25 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, approachable and quick to respond to queries. Lots of good information to help make the most of listings.

12 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy to create a really personal and…

So easy to create a really personal and profile with the counselling directory. Being able to have written, photo and video presence feels like a more thorough and accessible way to show prospective clients who I am and how I work. The new feature that allows people to book an initial session is also great. Really easy on boarding experience!

21 de junio de 2023
Opinión espontánea

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