I ordered several pairs of shoes they arrived later than expected. I have emailed over and over again to ask to arrange a return. I am STILL waiting for the shoes to be collected for a refund. They ha... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Shoes arrived with a large dirty stain on them. Sent them back and still not received a refund three weeks later. Customer services have not replied to my last message for several days now. I... Ver más
Beautiful looking pair of shoes received (Style: Miller) but my goodness are they ever tight across the bridge of the foot. Even using a shoehorn they are difficult to put on and I've ordered the... Ver más
“I recently purchased two boots from Couro for my husband, and I couldn’t be happier with my online shopping experience. Their website was user-friendly, making it easy to find the perfect item. The c... Ver más
Información sobre la empresa
Información de contacto
Reino Unido
- Customerserivce@couro.co.uk
- couro.co.uk
2,3
Malo
38 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
DO NOT BUY FROM THIS COMPANY!!
Absolutely disgusting experience!
Shoes purchased for a wedding. Tried them on, on carpet for no more than 30 seconds, they were the wrong colour so decided to return.
Contacted to find out how to return as there were no instructions and no one responded to me contacting them for 7 days.
Found a phone number on a dormant Facebook page which was Asad the owner. Messaged him and a label was sent. Sent the shoes back in absolutely perfect condition.
Received photos saying they would not be refunding due to scoring and marks on the shoes!! Someone at this business DELIBERATELY marked the shoes and said for this reason a refund was refused!!!!! Absolutely cannot believe a business would do this! What a scam!! Have reported to Trading Standards also!!!
17 de septiembre de 2023
Opinión espontánea
Effective delivery
25 de septiembre de 2023
Arrived in time and good product
25 de septiembre de 2023
Quality Product. Top notch
It is the best online shoe I have bought.
I love the packaging and the quality.
I will recommend to anyone.
10 de septiembre de 2023
Excellent
Good communication, prompt delivery
2nd purchase from this store and delighted with the fit and finish of my shoe.
Would recommend
4 de agosto de 2023
I have a pending complaint and I need a…
I have a pending complaint and I need a refund or a replacement. Please send a return lable so I can return the item . It's a black loafers I bought for £155 pounds. It hurts as I was too disappointed with the quality.
18 de julio de 2023
Terribly bad business people who…
Terribly bad business people who deceive customers
As we speak I have not received my items purchased since last week 06/07/23. Today is 14/07/23. Not even a message. After I made a payment.
10 de julio de 2023
Respuesta de Couro
HI Rashid,
we apologise for your experience with us. we checked your order and you have placed the order on 9th of July and an email was sent to your specified email with tracking information.
please note the design you have ordered takes 4 to 6 working days to deliver and is mentioned on the product page.
please feel free to contact us on Customerservice@couro.co.uk to arrange a time for a call back with our customer service and they will look after you.
thankyou
#teamcouro
The product description does not match…
The product description does not match item received.
The packaging was disgusting.
11 de junio de 2023
Very prompt and genuine in quality
14 de junio de 2023
brown scandor
Value: ⭐️⭐️⭐️⭐️
Quality: ⭐️⭐️⭐️⭐️
Packaging: ⭐️⭐️⭐️⭐️⭐️
Communication: ⭐️⭐️⭐️⭐️⭐️
Comfort:⭐️⭐️⭐️⭐️⭐️
Customer service: ⭐️⭐️⭐️⭐️⭐️
Very comfortable shoes but not 100% satisfied quality of shoes especially value versus quality wise.
I purchased with 50% discount pay £100 (Actual price is £200) but in my opinion not worth £200 with that quality at all.
Other than very impress with packaging and shoe is actually very comfortable.
There was a little problem with delivery but it was root in from delivery company.
Message few times and they respond time is less than 12 hours which is good.
I will give it go one more time as there is another shoe I like it so will see the quality of second item whether good or not.
16 de abril de 2023
Fantastic shoes and very good service…
Fantastic shoes and very good service will recommend them to friends and family.
23 de marzo de 2023
bad not to send a picture
23 de febrero de 2023
Website very easy to use and…
Website very easy to use and registration process simple
2 de marzo de 2023
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.