Identity Verification Failure Despite Accurate Credit Data
I attempted to verify my identity using your system, and the process failed despite providing accurate and recently validated information.
I first entered my personal information directly and was rejected. I then submitted the same details exactly as they appear on my Experian credit report dated May 15, 2026, yet your system still could not verify my identity. This raises concerns about the accuracy and reliability of your verification process.
Additionally, your platform does not allow users to understand which information is incorrect, nor does it disclose the data sources used for verification. After multiple attempts, I was blocked from submitting another request for 30 days, without any clear explanation or path to resolution.
At this point, I need a clear explanation of how your verification system works. What specific data sources do you use, and what criteria must be met for successful verification? For example, do you rely on TransUnion or another credit bureau?
Please advise on how I can resolve this issue without waiting an additional 30 days.
7 de junio de 2026
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